25
Troubleshooting
Before requesting service, make the following checks.
If the problem remains unresolved, consult your dealer for instruc
-
tions.
Humming noise is heard during playback.
• There are cords/cable from other appliances or fluorescent light near
the speaker’s AC power supply cord. Turn these appliances off or
move them away from the speaker’s AC power supply cord.
Distorted sound when using the AUX IN input.
• High levels of input signal can cause sound distortion. Turn down the
volume of the connected external device to reduce the input signal.
The Wi-Fi LED does not stop blinking in WHITE and RED,
even after completely unplugging and re-booting the
speaker.
• The speaker needs to be repaired. Consult service.
The Wi-Fi LED keeps blinking WHITE.
• This speaker is not connected to the network. Check the network
connection. (See page
9
)
Cannot connect to the network.
• This speaker can connect to routers set with security modes WPA2,
WPA/WPA2 mixed mode, or open. For details on security supported
by the router, refer to the router’s Owner’s Manual.
• If your wireless router is set to hidden (Hide SSID broadcast), disable
hidden mode while you set up the network for this speaker. Refer to
your router’s Owner’s Guide for additional information.
• Make sure that the multicast function on the wireless router is en
-
abled.
• WPS button may not work with your router. Try other setup methods.
(See page
9
)
Unable to select this speaker as the output speaker.
• Make sure that the mobile device is connected to the same network
as this speaker.
• Reconnect your mobile device to the network.
• Restart or reset your wireless router.
Audio is interrupted or playback does not start.
• When using the 2.4 GHz band on the wireless router, simultaneous
use of other 2.4 GHz devices (cordless telephones, microwaves,
etc.) may result in connection interference. Increase the distance
between the speaker and these devices.
• Try using the 5GHz band, if supported by your router. Refer to your
router’s Owner’s Guide for more information.
Summary of Contents for W100
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