Service
25
3
Troubleshooting
No.
Condition
Items to be Checked
Action
1 Some of the buttons are
unavailable as shown in
grey color.
Check if voltmeter is set for use.
While operating without voltmeter being
set for use, the following functions are
unavailable.
• Charge Display
• Displaying Charged amount on Data
Output Display
• Charged price in setting charge, setting
uncharged period, and confirming pulse
input.
2 Communication information
is shown.
Are all the adapters turned ON?
Turn all adapters ON.
Is the Test run of the management
software completed?
Please conduct connection confirmation
and register groups and names.
Are all the LAN wiring among
computers and adapters active?
Is the hub turned on?
Check the LAN wiring and hub to ensure
everything is turned ON.
Did the adapter turn off for certain
period of time due to power failure
or other accidents?
Data can not be accumulated while
adapter is turned off. This software
outputs communication information for
the period in which the adapter was off.
Is 1GB of free space assured in
the management computer?
Clear the memory to assure more than
1GB of free space or substitute the
computer with another with larger space.
Isn't the management computer
set to standby state or hibernation
state?
Management computer may not operate
properly in standby or hibernation
condition. Go to [Start] - [Control Panel] -
[Power Options].
• Go to [Power Options Properties] and
set "Never" in System standby tab and
System hibernates tab.
If using laptop, set "Do nothing" in When
I press the sleep button on my computer
tab.
3
Charge calc. information is
shown.
Is communication information
shown?
Restart the management software and
click "Yes" on calc. confirmation upon
startup.
If voltmeter is not set for use, delete the
calc. result of the month when the output
of communication information shows,
before restarting the computer.
The files need deletion are as follows.
• MM folder in "/anbun/AnbunData/
AnbunResult/YYYY" folder
• YYYYMM folder in "/anbun/DriceRatio/
Result"
• YYYY and MM indicate year and month,
respectively.
