English
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For any help concerning set up and use of your TV please call the Customer Helpline:
0345 604 0105
Troubleshooting & Tips
Image persistence - ghosting
Please note that ghosting may occur while displaying
a persistent image (still or paused image). LCD TVs’
image persistence may disappear after a short time. Try
turning off the TV for a while. To avoid this, do not leave
the screen in still picture mode for extended periods.
No power
If your TV has no power, please check the power cord
plug is connected to the mains power socket.
Poor picture
1.
Have you selected the correct TV system?
2.
Is your TV or house aerial located too close to a
non-earthed audio equipment or neon lights, etc.?
3.
Mountains or high buildings can cause double
pictures or ghost images. Sometimes you can improve
the picture quality by changing the direction of the
aerial. Is the picture or teletext unrecognisable?
4.
Check if you have entered the correct frequency.
5.
Please retune the channels.
6.
The picture quality may degrade when two devices
are connected to the TV at the same time. In such a
case, disconnect one of the devices.
No picture
1.
No Picture means that your TV is not receiving a
transmission. Have you selected the correct button on
the remote control? Try once more. Also make sure
the correct input source has been selected.
2.
Is the aerial connected properly?
3.
Are the plugs connected tightly to the aerial socket?
4.
Is the aerial cable damaged?
5.
Are suitable plugs used to connect the aerial?
6.
If you are in doubt, consult your dealer.
No sound
1.
Has the TV been set to mute? To cancel mute,
press the “
” button, or increase the volume level.
2.
Sound is coming from only one speaker. Is the
balance set to one extreme? See Sound Menu
section.
Remote control - does not operate
Your TV no longer responds to the remote control. The
batteries may be exhausted, if so you can still use the
control buttons on the TV. (* Is only possible if they
are not blocked by parental control.)
Input sources - can not be selected
1.
If you cannot select an input source, it is possible
that no device is connected.
2.
Check the AV cables and connections if you have
tried to connect a device.
Internet Connection Not Available / DLNA Mode
Not Operating
If the MAC address (a unique identifier number) of
your PC or modem has been permanently registered,
it is possible that your TV might not connect to
the internet. In such a case, the MAC address is
authenticated each time when you connect to the
internet. This is a precaution against unauthorized
access. Since your TV has its own MAC address,
your internet service provider cannot validate the MAC
address of your TV. For this reason, your TV cannot
connect to the internet. Contact your internet service
provider and request information on how to connect
a different device, such as your TV, to the internet.
It is also possible that the connection may not be
available due to a firewall problem. If you think
this causes your problem, contact your internet
service provider. A firewall might be the reason of a
connectivity and discovery problem while using the TV
in DLNA mode or while browsing via DLNA.
Invalid Domain
Ensure that you have already logged on to your PC
with an authorized username/password and also
ensure that your domain is active, prior to sharing
any files in your DLNA server program on your PC. If
the domain is invalid, this might cause problems while
browsing files in DLNA mode.
DVB-T functionality information
This DVB receiver is only suitable for use in the
country which it was designed to be used in.
Although this DVB receiver conforms to the latest DVB
specifications at the time of manufacture, we cannot
guarantee compatibility with future DVB transmissions
due to changes that may be implemented in broadcast
signals and technologies.
Some digital television functions may not be available
in all countries.
We continually strive to improve our products;
therefore, specifications may change without prior
notice.
For advice on where to purchase accessories,
please contact the store where you purchased your
equipment.