44
GETTING HELP
Customer support
Your service provider’s customer support department
may be accessible directly from your phone when you
dial a number (check with your service provider). They
can answer questions about your phone, phone bill, call
coverage area, and specific features available to you,
such as call forwarding.
Before requesting support, please try to reproduce and
isolate the problem. When you contact the Customer
Care Center, be ready to provide the following
information:
z
The name of your service provider.
z
The actual error message or problem you are
experiencing.
z
The steps you took to reproduce the problem.
z
The phone’s electronic serial number (ESN).
z
To find the ESN:
a)
Remove the battery.
b)
Locate the white label on the back of the phone.
Your phone’s ESN is located on the label.