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Other Information
TroubleShooting
If the TV does not operate as usual or appears to be faulty please read carefully this section. Many operational
issues can be resolved by users.
It is also advisable to unplug the TV from the AC socket on the wall for 60 seconds or more, then reconnect
and start again. This simple procedure helps in restoring stable conditions for electric circuits and firmware of
the unit.
Please contact Manufacturer Customer Care if the problem is unresolved or you have other concerns.
SYMPTOMS
POSSIBLE SOLUTIONS
No sound or picture.
Check if the power cord is plugged into a powered AC outlet.
A power switch on the right side bottom edge of the front panel must be
turned on. Press the [POWER] button in the remote control to activate the
unit from Standby.
Check to see if LED light is either red or blue. If illuminated, power to TV is
OK.
I have connected an external source
to my TV and I get no picture and/or
sound.
Check for the correct output connection on the external source and for the
correct input connection on the TV.
Make sure you have made the correct selection for the input mode for the
incoming signal.
When I turn on my television, there
is a few second delay before the
picture appears. Is this normal?
Yes, this is normal. That is the TV searching for previous setting information
and initializing the TV.
Picture is normal, but no sound.
Check the volume settings.
Check if Mute mode is set “on”.
Sound but no picture or black and
white picture.
If black and white picture first unplug TV from AC outlet and re-plug after
60 seconds.
Check that the Colour is set to 50 or higher.
Try different TV channels.
Sound and picture distorted or
appear wavy.
An electrical appliance may be affecting TV set. Turn off any appliances, if
interference goes away, move appliance farther away from TV.
Insert the power plug of the TV set into another power outlet.
Sound and picture is blurry or cuts
out momentarily.
If using an external antenna, check the direction, position and connection
of the antenna.
Adjust the direction of your antenna or reset or fine tune the channel.
Horizontal/vertical stripe on picture
or picture is shaking.
Check if there is interfering source nearby, such as appliance or electric tool.
The plastic cabinet makes a “clicking”
type of sound.
"Click" sound can be caused when the temperature of the television changes.
This change causes the television cabinet to expand or contract, which
makes the sound. This is normal and the TV is OK..
Remote control does not work.
Confirm that TV still has power and is operational.
Change the batteries in the remote control.
Check if the batteries are correctly installed.
