Warranty Statement
RL17G User Manual, December 2013
27
Warranty Statement
Who is Covered?
This warranty covers the purchaser of this product only and is not transferable without our written consent�
What Does This Warranty Cover and What is the Period of Coverage?
We warrant this product to be free from defects in material and workmanship, subject to the conditions set
forth below� The warranty on all industrial display products, KB-R2 and KB-M2 keyboard series, KVM2
extender series, and ENCL-TC and ENCL-PC enclosure series remains in force for a three year period
beginning on the date we invoice you� The warranty period on KB-PL1 keyboards is two years, and all
other keyboards carry a one year warranty� If Hope Industrial Systems repairs or replaces a product under
warranty, its warranty term is not extended�
What Will We Do to Correct Problems and How Do You Get Service?
We will repair or replace (at our sole option) any part of the unit which proves to be defective� Replacement
parts may be new or refurbished and will meet the same specifications of the original parts or unit� For
orders sold through our U�S� operations, we will return the product to you by the shipping method we choose
in the U�S�A� at our expense� You must pay for shipments to locations outside of the U�S�A� For products
originally sold through Hope Industrial U�K�, return shipping to and from Hope Industrial repair facilities
and any EU member country (except Malta and Cyprus) will be provided using a pre-paid UPS shipping
label sent via email� In order to receive warranty service you must get prior approval from Hope Industrial
Systems� To request warranty service you can telephone us at +1 678 762 9790 or +44 (0) 20 7193 2618
in the United Kingdom or send an email to support@HopeIndustrial�com� If we determine that warranty
service is needed we will give you a Return Material Authorization (RMA) number� This RMA number must
be conspicuously marked on the outside of the shipping box� Hope Industrial Systems will not accept
shipments not accompanied by the RMA number� Except where otherwise noted, you must ship or deliver
the product to Hope Industrial Systems Freight prepaid�
What Does This Warranty Not Cover?
This warranty does not cover equipment which has been damaged due to misuse, abuse, or accident such
as: operating the equipment outside of published specifications; exposure to chemicals or gases not covered
by specified NEMA standards; displaying fixed images for long periods of time resulting in afterimage
effects; improper or unauthorized repair by anyone other than Hope Industrial Systems or a service
agency authorized by Hope Industrial Systems to perform such repairs; fire, flood, “acts of God”, or other
contingencies beyond the control of Hope Industrial Systems�
Hope Industrial Systems’ responsibility for malfunctions and defects in hardware is limited to repair and
replacement as set forth in this warranty statement� Hope Industrial Systems shall not be liable for direct,
indirect, incidental, consequential, or other types of damages resulting from the use of any Hope Industrial
Systems product other than the liability stated above� These warranties are in lieu of all other warranties
express or implied, including, but not limited to, the implied warranties of merchantability or fitness for
a particular purpose� Some states do not allow the exclusion of implied warranties or the limitation or
exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not
apply to you� You are cautioned that the performance of this product can be affected by many factors, such
as system configuration, software, application, and operator control of the system� It is your responsibility to
determine suitability of this product for your purpose and application�
