Hills Home Hub Owner’s Manual
Page 27 of 37
General
The Hills Home Hub and structured wiring contains few components that need
configuration once it is installed. We hope that your installation will provide you with many
years of maintenance-free convenience and enjoyment.
The majority of issues that may appear can be solved by:
1. Checking that you are using the correct wall plate outlet
A single type of outlet may be used for a variety of services but (usually) only one
service at a time and also as an input or output and not both simultaneously.
This is why proper labelling or a labelled floor plan is essential.
If you have another outlet on the wall plate try that and see if it works.
For example, a wall plate may have multiple F-type outlets that all look the same.
Some may be from the antenna (for normal Free-To-Air TV) and others from a
satellite dish (for Pay TV), and maybe even another that is intended for a modulator.
2. Checking that you are using the right cable to connect to the wall plate
Perhaps the cable you have connected to the wall plate is for another device.
This especially applies around your home entertainment area(s) with many cables.
For example, you may have accidentally plugged your TV (instead of your VCR)
into an antenna (FTA) wall plate outlet; this could stop you from viewing or
recording a TV show.
3. Checking that all required modules and devices are turned on
For example, in order to watch Pay TV your Set-Top-Box must be plugged into a
wall outlet, then to your TV or VCR. All these devices need to turned on and set to
the right channel for the channel to appear on your TV. And if you want to watch
your VCR from another room, your modulator needs to be turned on.
In rare circumstances the power to the Hills Home Hub may be switched off. For
example, a circuit breaker may have tripped or someone turned it off and forgot to
turn it back on. This will also turn off some modules located in the Hills Home Hub.
Check that any power sockets that supply power to your Hills Home Hub are
switched on and function normally (e.g. plug in a fan and switch it on to verify).
Some Hills Home Hubs have power socket(s) located inside the enclosure.
Read
the section “Security System Warning” on page 8
, then open the lid of the Hills
Home Hub and verify that these power sockets are functioning. Certain modules
(e.g. power supplies and active splitter) located inside the enclosure will have a red
light to indicate they are receiving power.
4. Checking that you have configured your device correctly
For example, a TV will not work out-of-the-box. You will first need to tune it after you
plug it into an appropriate wall outlet. And a computer will not automatically connect
to the internet after you plug it into an appropriate outlet. You first need to set up
your computer and modem with the required settings.
See your device’s manual for more information and instructions.
Troubleshooting - General
