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10
Hills Warranty
1. Hills provides consumers with the following
warranty in relation to this Product,
in addition to complying with the
requirements of any relevant legislation,
including the Competition and Consumer Act
2010 (Cth) in Australia and the Consumer
Guarantees Act 1993 in New Zealand
(the
Acts
), except where a New Zealand
consumer acquires the relevant Product for
the purposes of a business.
2. In this warranty, we have used the following
definitions:
(a)
Hills
,
our
or
we
means Hills Holdings
Limited (ABN 35 007 573 417) of
159 Port Road Hindmarsh South
Australia 5007;
(b)
Products
means the following goods
manufactured by Hills (including
products manufactured for Hills by
its contract manufacturers):
Hills 16L
Industrial Sprayer;
(c)
Material
means a material or
component used by Hills in the
manufacture of the Products;
(d)
Warranty Period
means 2 years from
the date of purchase of the relevant
Product and, in relation to the O Rings,
seals, hose and lance assembly, means
a period of 1 year from the date of
purchase of the Product. If the Product
or part (as the case may be) is repaired
or replaced, there will be no extension
to the original warranty period; and
(e)
Workmanship
means the handling,
assembly and manufacturing processes
performed by or on behalf of Hills in
order to manufacture the Products.
3. Hills warrants that for the duration of the
Warranty Period, all Products will be free
of faults arising from defects in Workmanship
or Materials, on the terms and conditions
set out in this warranty.
4. Hills undertakes that if during the Warranty
Period any Product, or any part of a Product,
has failed to operate correctly due to faulty
Workmanship or defective Material, it will
repair or replace the Product or part (as the
case may be) free of charge provided that
the following procedure is met:
(a) The consumer must contact Hills upon
becoming aware of any defect to a
Product. The contact details for Hills are
set out in this warranty and under
the heading “Hills Contacts”.
(b) Following consultation with Hills, Hills
will determine whether there is a defect,
and if so Hills agrees to (at Hills’ option):
i. in the case of goods – repair, replace
or supply equivalent goods, or pay
the cost of any of those remedies to
the consumer; or
ii. in the case of services – supply the
services again or pay the cost of
having
the services supplied again.
(c) If Hills requests the return of the
applicable Product or part, Hills will be
responsible for the collection and freight
costs of returning that Product or part.
The consumer agrees to assist Hills with
any reasonable request to enable Hills
to collect such Product or part.
(d) Hills also agrees to be responsible for
the freight costs to deliver any new
Product or replacement part to the
consumer.
5. This warranty is in addition to any
non-excludable legal rights or remedies
conferred on the consumer under any
applicable Act and any similar laws. To the
extent permitted by law, Hills’ liability for
any non-excludable condition or warranty is
limited to rectifying any defect at its option,
as set out in paragraph 4(b).
6. Subject to the requirements of any
applicable Act or legislation and to the
extent permitted by law, no liability (whether
expressed or implied) of any nature
whatsoever, is accepted by Hills for any
consequential loss, damage or injury arising
as a result of any fault in the Products.
7. This warranty does not extend to damage to
Products which occurs during transit
or transportation, or which is caused by any
abuse, accident or improper installation,
connection, use, adjustment or repair or use
of goods otherwise than in accordance with
instructions issued by Hills.
8. The warranty on Products is waived if any
addition or attachment to the Products
do not have Hills’ specific approval or are
not sold as Hills products. The Products are
designed to perform specific tasks under
established test loads and unauthorised
attachments may produce stresses for which
the design is not appropriate.
9. The following applies to consumers who
purchased a relevant Product in Australia:
Our goods come with guarantees
that cannot be excluded under the
Australian Consumer Law. You are
entitled to a replacement or refund for a
major failure and compensation for any
other reasonably foreseeable loss or
damage. You are also entitled to have
the goods repaired or replaced if the
goods fail to be of acceptable quality
and the failure does not amount to a
major failure.
Warranty
Warranty
Hills Contacts
We are committed to providing you with
complete customer satisfaction. If you have
any questions or comments about our
products or services please contact your
nearest Customer Service Centre during their
local business hours:
Australia
1300 300 564
[email protected]
New Zealand
09 262 3052
[email protected]
Rest of the World
Refer to Hills Website
www.hills.com.au/en/contact-us
Hills Websites
www.hillshome.com.au
Hills Branded Products
www.hillsholdings.com.au
Hills Holdings Limited
