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HIKVISION TandemVu DS-2SE4C215MWG-E/12(F0), User Manual

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HIKVISION TandemVu DS-2SE4C215MWG-E/12(F0) User Manual Download Page 3

control, selecting a suitable network environment (the Internet or Intranet) where video

products are connected, establishing and constantly optimizing network security.

●

Video products have made great contributions to the improvement of social security around the

world, and we believe that these products will also play an active role in more aspects of social

life. Any abuse of video products in violation of human rights or leading to criminal activities are

contrary to the original intent of technological innovation and product development. Therefore,

each user shall establish an evaluation and tracking mechanism of their product application to

ensure that every product is used in a proper and reasonable manner and with good faith.

TandemVu PTZ Camera User Manual

ii

Summary of Contents for TandemVu DS-2SE4C215MWG-E/12(F0)

Page 1: ...TandemVu PTZ Camera User Manual...

Page 2: ...e stakeholders and not installing highly invisible video products The purpose of video products is to record real activities within a specific time and space and under specific conditions Therefore ev...

Page 3: ...these products will also play an active role in more aspects of social life Any abuse of video products in violation of human rights or leading to criminal activities are contrary to the original int...

Page 4: ...T BY YOU IS AT YOUR OWN RISK IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING AMONG OTHERS DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINE...

Page 5: ...CHEMICAL OR BIOLOGICAL WEAPONS ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL CYCLE OR IN SUPPORT OF HUMAN RIGHTS ABUSES IN THE EVENT OF ANY CONFLICTS BETWEEN T...

Page 6: ...ug in Installation 5 2 2 2 Admin Password Recovery 6 2 2 3 Illegal Login Lock 6 Chapter 3 Smart Function 8 3 1 Allocate VCA Resource 8 3 2 Set Camera Info 8 3 3 Face Capture 8 3 3 1 Set Auto Face Capt...

Page 7: ...4 14 Panorama Tracking 25 4 14 1 Link Channels by Calibration 25 4 14 2 Set Tracking Parameters 26 Chapter 5 Live View 28 5 1 Live View Parameters 28 5 1 1 Start and Stop Live View 28 5 1 2 Aspect Rat...

Page 8: ...n 34 6 1 4 Bitrate Type and Max Bitrate 34 6 1 5 Video Quality 34 6 1 6 Frame Rate 34 6 1 7 Video Encoding 34 6 1 8 I Frame Interval 36 6 2 Audio Settings 36 6 2 1 Audio Input 37 6 2 2 Audio Output 37...

Page 9: ...pture Automatically 53 7 3 2 Capture Manually 53 7 3 3 View and Download Picture 54 Chapter 8 Event and Alarm 55 8 1 Basic Event 55 8 1 1 Set Motion Detection 55 8 1 2 Set Video Tampering Alarm 57 8 1...

Page 10: ...P IP 73 10 1 1 Multicast 74 10 1 2 Multicast Discovery 74 10 2 Port 75 10 3 Port Mapping 76 10 3 1 Set Auto Port Mapping 76 10 3 2 Set Manual Port Mapping 76 10 3 3 Set Port Mapping on Router 77 10 4...

Page 11: ...ort Diagnose Information 87 11 6 Reboot 87 11 7 Upgrade 87 11 8 Undervoltage Alarm 88 11 9 View Open Source Software License 88 11 10 Set Live View Connection 88 11 11 Time and Date 88 11 11 1 Synchro...

Page 12: ...8 Certificate Management 94 11 13 9 Control Timeout Settings 96 11 13 10 SSH 96 11 13 11 User and Account 96 Appendix A Device Command 98 Appendix B Device Communication Matrix 99 Appendix C FAQ 100 T...

Page 13: ...in both overall pictures and adequate details Face Capture The device detects tracks captures grades and filters moving faces and outputs captured pictures Event Function The device detects basic eve...

Page 14: ...isplay 1024 768 resolution or higher Web Browser Internet Explorer 10 and above version Apple Safari 12 and above version Mozilla Firefox 52 and above version Google Chrome 57 and above version Tandem...

Page 15: ...ect to the same LAN Steps 1 Change the IP address of your PC to the same subnet as the device The default IP address of the device is 192 168 1 64 2 Open a web browser and input the default IP address...

Page 16: ...h the online devices 2 Find and select your device in online device list 3 Input new password admin password and confirm the password Caution STRONG PASSWORD RECOMMENDED We highly recommend you create...

Page 17: ...tem Security Security Service to turn it off 4 Click Login 5 Download and install appropriate plug in for your web browser For IE based web browser webcomponents and QuickTimeTM are optional For non I...

Page 18: ...When you need to reset the password make sure that the device and the PC are on the same network segment Security Question You can set the account security during the activation Or you can go to Conf...

Page 19: ...Lock Illegal Login Attempts and Locking Duration are configurable Illegal Login Attempts When your login attempts with the wrong password reach the set times the device is locked Locking Duration The...

Page 20: ...nt Go to VCA General VCA Resource to set Camera No and Camera Info 3 3 Face Capture Face capture function detects faces and captures pictures When the grading of the detected face exceeds an algorithm...

Page 21: ...r the configuration interface You can manually resume the lock when the countdown is over 2 Use PTZ control panel or click to locate a scene with a face 3 Click and draw a detection area on live image...

Page 22: ...e Click and to draw the distance on live image or input values in the text fields of Min Pupil Distance and Max Pupil Distance 5 Click Save 6 Repeat above steps to set other detection scenes and areas...

Page 23: ...mation You can set the background picture quality and resolution If the background image need to be uploaded to surveillance center check Background Upload Text Overlay You can check desired items Dev...

Page 24: ...library Duplicates Removing Library Update Time Every face picture is kept in the duplicates removing library for the set update time Quick Shot The device captures the target picture once the score...

Page 25: ...real time pictures captured by smart functions and analyzes the target in real time Note To use this function your web browser version should be above IE11 0 9600 17843 Live View Parameter Icon Funct...

Page 26: ...of pictures to download is no more than 200 Layout Click and choose Layout Check the display content you need to add it to the smart display page When real time analyze is selected you can choose the...

Page 27: ...eed in Configuration PTZ Basic Settings The speed of pan tilt movement in live view is based on this speed level You can set Max Tilt angle in Configuration PTZ Basic Settings to limit tilt movement r...

Page 28: ...ilt speed change according to the amount of zoom When there is a large amount of zoom the pan tilt speed will be slower for keeping the image from moving too fast on the live view image Zoom in out Cl...

Page 29: ...ly call them but not configure them 4 Repeat the steps above to set multiple presets Click the button to call the preset Click the button to delete the preset Note You can delete all presets in Config...

Page 30: ...4 Call pattern 4 102 Call patrol 5 45 One touch patrol 103 Call patrol 6 46 Day Night Mode 104 Call patrol 7 47 Alarm light on 105 Call patrol 8 4 3 Set Patrol Scan Patrol scan is a function to automa...

Page 31: ...One Touch Patrol The device automatically adds presets to one patrol path and starts patrol scan Steps 1 Set two or more presets among preset No 1 to preset No 32 For setting presets refer to Set Pre...

Page 32: ...anual Stops It refers to the movement range limit when you control the device manually Scan Stops It refers to the movement range limit when the device scans automatically Note Scan limit is only supp...

Page 33: ...d For setting the period refer to Set Arming Schedule 4 Repeat step 3 to set more than one scheduled tasks 5 Set Park Time During the set task period if you operate the device manually the scheduled t...

Page 34: ...l privacy from being live viewed and recorded Steps 1 Go to Configuration PTZ Privacy Mask 2 Select the PTZ channel 1 Check Enable Privacy Masks 2 Adjust the live image to the target scene via PTZ con...

Page 35: ...ion can resume the previous PTZ status of device after it restarting from a power off Steps 1 Go to Configuration PTZ Basic Settings 2 Select Resume Time Point When the device stays at one position fo...

Page 36: ...ion accuracy but more focusing time is required The default amount is recommended 3 Select the scene to display the calibration line A red line displays on live image 4 Adjust the length and position...

Page 37: ...nter of PTZ view for more details 4 14 1 Link Channels by Calibration Calibrate the panoramic channel and the PTZ channel to establish the link Steps 1 Go to Configuration PTZ Panorama Tracking 2 Clic...

Page 38: ...et the tracking zoom ratio Set a fixed zoom ratio A fixed zoom ratio means the PTZ channel keeps the set zoom value throughout the tracking Adjust the Self adaptive Ratio Coefficient to 0 Adjust the z...

Page 39: ...eeps tracking 8 Optional Check to enable Track in Turn When multiple targets trigger events in the panoramic channel around the same time the PTZ channel tracks the targets in turn If this function is...

Page 40: ...channel list on left 5 1 2 Aspect Ratio Aspect Ratio is the display ratio of the width to height of the image refers to 4 3 window size refers to 16 9 window size refers to original window size refers...

Page 41: ...rding to the browser Steps 1 Click Live View 2 Click to select the plug in When you access the device via Internet Explorer you can select Webcomponents or QuickTime When you access the device via the...

Page 42: ...o different models Click to operate lens initialization 5 1 12 Track Manually In live view manually select a target for the device to track Steps 1 Click on the toolbar of the live view page 2 Click a...

Page 43: ...advance Display POS Information POS information refers to the target features such as target ID etc Supported POS information types varies according to device models 5 2 Set Transmission Parameters T...

Page 44: ...res both the real time video image and the fluency Fluent The device takes the video fluency as the priority over teal time In poor network environment the device cannot ensures video fluency even the...

Page 45: ...ream performance the device supports It usually offers the best resolution and frame rate the device can do But high resolution and frame rate usually means larger storage space and higher bandwidth r...

Page 46: ...scenes 6 1 5 Video Quality When Bitrate Type is set as Variable video quality is configurable Select a video quality according to actual needs Note that higher video quality requires higher bandwidth...

Page 47: ...265 also known as High Efficiency Video Coding HEVC and MPEG H Part 2 is a compression standard In comparison to H 264 it offers better video compression at the same resolution frame rate and image qu...

Page 48: ...lue of the smoothing is the better fluency of the stream will be though the video quality may not be so satisfactory The lower value of the smoothing is the higher quality of the stream will be though...

Page 49: ...the function is enabled the noise in the environment can be filtered to some extent 6 3 Two way Audio It is used to realize the two way audio function between the monitoring center and the target in...

Page 50: ...k Enable 3 Select the channel No according to your need 4 Select Stream Type 5 Select Region No in Fixed Region to draw ROI region 1 Click Draw Area 2 Click and drag the mouse on the view screen to dr...

Page 51: ...tings Image Adjustment By adjusting the Brightness Saturation Contrast and Sharpness the image can be best displayed Exposure Settings Exposure is controlled by the combination of iris shutter and gai...

Page 52: ...ges If you cannot get a well focused image under auto mode reduce light sources in the image and avoid flashing lights Semi auto The device focuses once after the PTZ and lens zooming If the image is...

Page 53: ...to the image brightness Brightness Limit Adjust the upper limit of supplement light power BLC If you focus on an object against strong backlight the object will be too dark to be seen clearly BLC back...

Page 54: ...y be not supported Refer to the actual interface for details Figure 6 1 WDR DNR Digital Noise Reduction is used to reduce the image noise and improve the image quality Normal and Expert modes are sele...

Page 55: ...It is used to adjust the color temperature according to the environment Figure 6 3 White Balance Defog You can enable the defog function when the environment is foggy and the image is misty It enhance...

Page 56: ...needed Set Scheduled switch Switch the image to the linked scene mode automatically in certain time periods Steps 1 Check Scheduled switch 2 Select and configure the corresponding time period and link...

Page 57: ...ame is made up of 625 individual scan lines Select video signal standard according to the video system in your country region 6 7 OSD You can customize OSD On screen Display information such as device...

Page 58: ...Steps 1 Go to Configuration Storage Storage Management HDD Management 2 Select the memory card Note If an Unlock button appears you need to unlock the memory card first See Detect Memory Card Status...

Page 59: ...ote If the encryption password is forgotten and you still want to use this memory card see Set New or Unencrypted Memory Card to format and set the memory card All existing contents will be removed 4...

Page 60: ...t unlocking will be done automatically and no unlocking procedures are required on the part of users If you use the memory card with a lock on a different device you can go to HDD Management to unlock...

Page 61: ...Picture Name Set the naming rule for captured pictures You can choose Default in the drop down list to use the default rule that is IP address_channel number_capture time_event type jpg e g 10 11 37...

Page 62: ...age 3 Set basic parameters Protocol Version The protocol version of the cloud storage server Server IP The IP address of the cloud storage server It supports IPv4 address Serve Port The port of the cl...

Page 63: ...ecording is selected as linkage method the video is recorded after receiving alarm signal from external alarm input device Motion Alarm Video is recorded when motion is detected or alarm signal is rec...

Page 64: ...corded files 3 Click Save 4 Click in the live view interface to start recording Click to stop recording 7 2 3 Playback and Download Video You can search playback and download the videos stored in the...

Page 65: ...gs Steps 1 Go to Configuration Storage Schedule Settings Capture Capture Parameters 2 Set the capture type Timing Capture a picture at the configured time interval Event Triggered Capture a picture wh...

Page 66: ...Steps 1 Click Picture 2 Select channel No 3 Set search condition and click Search The matched pictures showed in the file list 4 Select the pictures then click Download to download them Note Go to Con...

Page 67: ...ct Configuration Mode Normal mode and expert mode are selectable For the information about normal mode see Normal Mode For the information about expert mode see Expert Mode 6 Set the arming schedule S...

Page 68: ...s 1 Select Expert Mode in Configuration 2 Set parameters of expert mode Scheduled Image Settings OFF Image switch is disabled Auto Switch The system switches day night mode automatically according to...

Page 69: ...l Delete all the areas 4 Click Save 5 Optional Repeat above steps to set multiple areas 8 1 2 Set Video Tampering Alarm When the configured area is covered and cannot be monitored normally the alarm i...

Page 70: ...thod Settings for setting linkage method 7 Click Save 8 1 3 Set Exception Alarm Exception such as network disconnection can trigger the device to take corresponding action Steps 1 Go to Configuration...

Page 71: ...Edit the Alarm Name 4 Refer to Set Arming Schedule for setting scheduled time Refer to Linkage Method Settings for setting linkage method 5 Click Copy to to copy the settings to other alarm input cha...

Page 72: ...Save Note The function varies according to different models 8 2 2 Set Intrusion Detection Intrusion detection detects the object movement of entering and loitering in a predefined area When intrusion...

Page 73: ...rameters Sensitivity It stands for the sensitivity of detecting an target The higher the value of sensitivity is the more easily the target is detected Threshold Threshold stands for the time of the t...

Page 74: ...e image to the desired scene by using PTZ control buttons Note PTZ control is only available for Camera 01 6 Draw detection line 1 Select a Line No Up to 4 lines can be set in the scene 2 Click Detect...

Page 75: ...ain 8 Set detection parameters Sensitivity It stands for the sensitivity of detecting an target The higher the value is the more easily the target is detected Detection Target You can specify the obje...

Page 76: ...e to draw the boundaries of the detection area and right click to complete drawing 7 Optional Set the minimum size and the maximum size for the target to improve detection accuracy Only targets whose...

Page 77: ...to VCA Smart Event Region Exiting Detection 2 Select a channel 3 Check Enable 4 Optional Click Lock to lock PTZ control to prevent the interruption from other PTZ related action during configuration N...

Page 78: ...he button and draw again 2 Click Min Size and drag the mouse on the live image If you want to change the size click the button and draw again 8 Set detection parameters Sensitivity It stands for the s...

Page 79: ...th a built in gyroscope try to calibrate the attitude if some zooming problems happen during tracking See Set Device Position for instructions By Target Frame The tracked target has a virtual frame ar...

Page 80: ...djust the time period Click on the selected time period and drag it on the time bar 4 Optional Click Copy to to copy the same settings to other days 5 Click Save 9 2 Linkage Method Settings You can en...

Page 81: ...py to to copy the parameters to other alarm output channels 4 Click Save Manual Alarm You can trigger an alarm output manually Steps 1 Set the manual alarm parameters Alarm Output No Select the alarm...

Page 82: ...s SMTP Server and SMTP Port 2 Optional If your email server requires authentication check Authentication and input your user name and password to log in to the server 3 Set the E mail Encryption When...

Page 83: ...Light Alarm Output the light flashes when an alarm event is detected Set Flashing Alarm Light Output When events occur the flashing light on the device can be triggered as an alarm Steps 1 Go to Conf...

Page 84: ...uration Event Basic Event Audible Alarm Output 2 Select Sound Type and set related parameters Select Prompt and set the alarm times you need Select Warning and its contents Set the alarm times you nee...

Page 85: ...ice IP address is changed after enabling the function You can use SADP to get the device IP address Note The network that the device is connected to should support DHCP Dynamic Host Configuration Prot...

Page 86: ...me The device is registered under the register domain name for easier management within the local area network Note DHCP should be enabled for the dynamic domain name to take effect 10 1 1 Multicast M...

Page 87: ...the port of real time streaming protocol SRTP Port It refers to the port of secure real time transport protocol Server Port It refers to the port through which the client adds the device Enhanced SDK...

Page 88: ...Mapping Steps 1 Check Enable UPnP and choose a friendly name for the camera or you can use the default name 2 Select the port mapping mode to Auto 3 Click Save Note UPnP function on the router should...

Page 89: ...mber and IP Address 4 Click Save Example When the cameras are connected to the same router you can configure the ports of a camera as 80 8000 and 554 with IP address 192 168 1 23 and the ports of anot...

Page 90: ...gs 4 Click Save 10 5 Access to Device via Domain Name You can use the Dynamic DNS DDNS for network access The dynamic IP address of the device can be mapped to a domain name resolution server to reali...

Page 91: ...Password for dial up network access Confirm Input your dial up password again 4 Click Save 5 Access the device By Browsers Enter the WAN dynamic IP address in the browser address bar to access the de...

Page 92: ...Connect as the Platform Access Mode 4 Check Enable 5 Click and read Terms of Service and Privacy Policy in pop up window 6 Create a verification code or change the old verification code for the camera...

Page 93: ...ster for a Hik Connect user account 3 Log in after registration 10 7 3 Add Camera to Hik Connect Steps 1 Connect your mobile device to a Wi Fi 2 Log into the Hik Connect app 3 In the home page tap on...

Page 94: ...ublic network Steps 1 Go to Configuration Network Advanced Settings Platform Access 2 Select ISUP as the platform access mode 3 Select Enable 4 Select a protocol version and input related parameters 5...

Page 95: ...nagement for detailed information SDK Service Enhanced SDK Service Check Enable SDK Service to add the device to the client software with SDK protocol Check Enable Enhanced SDK Service to add the devi...

Page 96: ...ncy and reduce packet loss caused by network congestion in poor network condition and guarantee the fluency of live view 10 13 Traffic Shaping Traffic shaping is used to shape and smooth video data pa...

Page 97: ...Note Only certain device models support this function If the function is abnormal check if the selected certificate is abnormal in certificate management TandemVu PTZ Camera User Manual 85...

Page 98: ...Maintenance 2 Click Restore or Default according to your needs Restore Reset device parameters except user information IP parameters and video format to the default settings Default Reset all the para...

Page 99: ...on file 4 Click Import 11 5 Export Diagnose Information Diagnose information includes running log system information hardware information Go to Configuration System Maintenance Upgrade Maintenance Che...

Page 100: ...s the remote live view connection amount Live view connection controls the maximun live view that can be streamed at the same time Enter Configuration System Maintenance System Service to set the uppe...

Page 101: ...ight Saving Time DST you can set this function Steps 1 Go to Configuration System System Settings DST 2 Check Enable DST 3 Select Start Time End Time and DST Bias 4 Click Save 11 12 Set RS 485 RS 485...

Page 102: ...enable live view because of compatibility The encrypted algorithm with high strength is recommended WEB Authentication Digest and digest basic are supported which means authentication information is n...

Page 103: ...om the certain MAC addresses Steps 1 Go to Configuration System Security MAC Address Filter 2 Check Enable MAC Address Filter 3 Select the type of MAC address filter Forbidden MAC addresses in the lis...

Page 104: ...alyze the security log files of the device so as to find out the illegal intrusion and troubleshoot the security events Steps Note This function is only supported by certain camera models 1 Go to Conf...

Page 105: ...2 Set Video Audio DSCP Alarm DSCP and Management DSCP Note Network can identify the priority of data transmission The bigger the DSCP value is the higher the priority is You need to set the same valu...

Page 106: ...the certificate is used by certain functions the function name is shown in the column Functions 5 Optional Click Certificate Property to see the certificate details Install Self signed Request Certif...

Page 107: ...ed certificate not created by the device you can import it to the device directly Steps 1 Go to Configuration System Security Certificate Management 2 Click Import 3 Input Certificate ID Note The inpu...

Page 108: ...you will be logged out when you make no operation not including viewing live image to the device via web browser within the set timeout period Go to Configuration System Security Advanced Security to...

Page 109: ...n of viewing live video setting PTZ parameters and changing their own passwords but no permission for other operations Operator Operators can be assigned all permission except for operations on the ad...

Page 110: ...ommand Scan the following QR code to get device common serial port commands Note that the command list contains the commonly used serial port commands for all Hikvision network cameras TandemVu PTZ Ca...

Page 111: ...B Device Communication Matrix Scan the following QR code to get device communication matrix Note that the matrix contains all communication ports of Hikvision network cameras TandemVu PTZ Camera User...

Page 112: ...ppendix C FAQ Scan the following QR code to find the frequently asked questions of the device Note that some frequently asked questions only apply to certain models TandemVu PTZ Camera User Manual 100...

Page 113: ...UD26703B A...

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