6
Question: The device is plugged in but the preview software (for example,
AMCap 3.0.9) does not show preview image.
Answer: Open Device Manager to check if the web camera is recognized.
If not, check whether the device is turned on, or plug the camera in
another USB port. When the camera is recognized, open AMCap 3.0.9.
Go to the menu and check the device name under Devices and Preview
under Options.
Question: The device delivers image in AMCap 3.0.9, but the actual frame
rate cannot reach 30 fps in spite of setting the frame rate at 30 fps.
Answer: Uncheck
Use Frame Rate
in
Capture-> Set Frame Rate...
in AMCap
3.0.9 menu.
Question: The device is plugged in but no audio out.
Answer: Check PC settings. Go to
Control Panel -> Sound -> Recording
, and
select the device. Click
Properties
, and check
Listen to This Device
.
Question: The volume of recorded sound is low.
Answer: Check PC settings. Go to
Control Panel -> Sound -> Recording
, and
select the device. Click
Properties
, and set the level of
Microphone
to 100.
Question: The device is plugged in but 3840 × 2160 resolution is
unavailable, i.e. the device is unable to deliver 4K image.
Answer: The device with 4K capability shall be connect to the USB 3.0 port
on the PC by a USB 3.0 cable. If the operating system is Windows 7,
download the driver that supports USB 3.0 protocol.
UD23738B-A
FAQ
Summary of Contents for DS-UC8
Page 1: ...User Manual Web Camera...
Page 5: ...Packing List Camera USB Cable User Manual...
Page 6: ...Lens Microphone Bracket USB Type C Appearance Indicator...
Page 7: ...Installation The device can be adjusted as follows...
Page 8: ...You can clamp the device on the display or install the device to the tripod...
