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Web Camera 

User Manual

 

 

 

 

 

 

 

 

 

 

 

User Manual 
Thank you for purchasing our product. If there are any 
questions, or requests, do not hesitate to contact the 
dealer. 
This manual may contain several technical mistakes or 
printing errors, and the content is subject to change 
without notice. The updates will be added to the new 
version of this manual. We will readily improve or 
update the products or procedures described in the 
manual. 
 

 

01030020200907 

 

© 2020 Hangzhou Hikvision Digital Technology Co., Ltd. 
All rights reserved. 
 
About this Manual 

 

The Manual includes instructions for using and 
managing the Product. Pictures, charts, images and all 
other information hereinafter are for description and 
explanation only. The information contained in the 
Manual is subject to change, without notice, due to 
firmware updates or other reasons. Please find the 
latest version of this Manual at the Hikvision website 
(

https://www.hikvision.com/

).   

Please use this Manual with the guidance and 
assistance of professionals trained in supporting the 
Product.   

Summary of Contents for DS-U12

Page 1: ...n the manual 01030020200907 2020 Hangzhou Hikvision Digital Technology Co Ltd All rights reserved About this Manual The Manual includes instructions for using and managing the Product Pictures charts images and all other information hereinafter are for description and explanation only The information contained in the Manual is subject to change without notice due to firmware updates or other reaso...

Page 2: ...NY RESPONSIBILITIES FOR ABNORMAL OPERATION PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK HACKER ATTACK VIRUS INFECTION OR OTHER INTERNET SECURITY RISKS HOWEVER HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW ESPECIA...

Page 3: ...th this symbol cannot be disposed of as unsorted municipal waste in the European Union For proper recycling return this product to your local supplier upon the purchase of equivalent new equipment or dispose of it at designated collection points For more information see www recyclethis info 2006 66 EC battery directive This product contains a battery that cannot be disposed of as unsorted municipa...

Page 4: ...O NOT install indoor product where it may get wet by water or other liquid DO NOT expose the device to extremely hot cold dusty corrosive or damp environments For temperature and humidity requirements see device specification DO NOT aim the lens at the strong light such as sun or laser beam The strong light can cause fatal damage to the device To avoid heat accumulation good ventilation is require...

Page 5: ...y The indicator in blue means the device is on video call Turn on the device after cable connection 2 Installation Before you start Make sure that the device in the package is in good condition and all the assembly parts are included Make sure that all the related equipment is power off during the installation Check the specification of the products for the installation environment Check whether t...

Page 6: ...ure 2 2 Place the Device on the Desktop 2 2 2 Clamp on the Display You can clamp the device on the display of different thickness Figure 2 3 Clamp the Device on the Display 3 FAQ Question The device is plugged in but the preview software for example AMCap 3 0 9 does not show preview image Answer Open Device Manager to check if the web camera is recognized If not check whether the device ...

Page 7: ...no audio out Answer Check PC settings Go to Control Panel Sound Recording and select the device Click Properties and check Listen to this Device Question The device is plugged in but 3840 2160 resolution is unavailable i e the device is unable to deliver 4K image Answer USB 3 0 interface is required for 4K video output and check whether the cable is the original USB cable If the operating system i...

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