HIKVISION DS-2TD4136-25, Quick Start Manual, Page: 30 / 32

Thermal Network Speed dome·Quick Start Guide
24
6.2
Frequently Asked Questions (FAQ)
6.2.1
Device Running Error
Question:

The device fails to start up or reboots repeatedly.

The device constantly powers off unexpectedly when you
pan/tilt the device or call preset.

The device fails to zoom in/out or pan/tilt.
Answer:

Examine the power supply of the speed dome and see
whether it meets the requirements.

Select the power supply as close as possible.

Examine the power cord and see whether it meets the
requirements.
6.2.2
Device Upgrading
Question:
Device fails to upgrade.
Answer:

Examine if the device upgrading fails because of the poor
network.

Examine if the upgrading program matches with the device
type.
6.2.3
Others
Question:
The device live view is vague.
Answer:

Examine if you removed the protective film.

Examine if the lens is dirty or not.

Examine if any obstruction is nearby, e.g. spider web.
Question:
Live view fails with good network connection.