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HSL RS20N-3 (MDR102) / RS40N-3 (MDR104) Secure 2/4-Port Multi-Domain Smart Card Reader User Manual
INfoRMaTIoN
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Table of Contents
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High Sec Labs Warranty Programs
Hardware Service Coverage
all HSl hardware comes with a two-year, return-to-depot warranty at no extra
charge. This limited warranty covers 100% of parts and workmanship on any
required repairs. However, repair turnaround times average two weeks, so the
purchase of enhanced hardware service coverage is highly recommended
for all mission-critical applications. The PReMIuM program provides next day
replacement service and 24x7 telephone support. both of these programs are
available in uS, Canada and in europe.
Program
Service Level
Technical Support Hours
STaNDaRD
Return-to-Depot
Repair
email 24/7, phone 9 am - 5:30 pm,
eastern, Monday to friday
PReMIuM
Next Day advance
Replacement
24x7
all HSl hardware are designed and tested for at least 10 years of maintenance-
free operation. HSl will be pleased to extend your STaNDaRD warranty for up to
7 years after purchase and to extend PReMIuM warranty for up to 10 years after
purchase.
It is beneficial to purchase enhanced coverage at the same time as the hardware.
Doing so ensures that the hardware is continuously protected. although it is
possible to obtain enhanced coverage at a later date, such contracts are subject
to a blackout period which delays the start of any coverage by 60 days.
High Sec Labs Limited Warranty Terms and Conditions
High Sec labs warrants that the product you have purchased from High Sec
labs or from an authorized High Sec labs reseller is free from defects in material
and workmanship under normal use during the limited Warranty period.
The warranty period commences on the date of purchase. Your sales receipt
showing the date of purchase of the High Sec labs product is your proof of the
date of purchase. This warranty is not transferable to anyone who subsequently
purchases the product from you. This limited Warranty does not include
expandable parts.
Never open the product’s enclosure and never attempt to replace or fix any
internal part! any attempt to repair the product, install or replace components by
an unauthorized person could expose that person to risk electrical shock and will
cause the product warranty to be void immediately. Should the product require
service during the term of the limited Warranty, High Sec labs would provide
either mail-in or carry-in service.
High Sec labs will repair or replace according to its own discretion the defective
products or parts with new products or parts. all exchanged parts and products
replaced under this warranty will become the property of High Sec labs.
To obTaIN SeRvICe uNDeR THIS lIMITeD WaRRaNTY for mail-in or carry-in you
must return the product, freight prepaid and insured (or assume the risk of loss
or damage during shipment) in the original container or an equivalent, to a High
Sec labs Service Center. If the unit was not registered, you should enclose a
written receipt for the product, showing the date of purchase, distributor’s or
dealer’s name from whom you purchased the product, and both the model and
serial number of the product. High Sec labs will pay the return ground shipping
charge within the continental united States, Canada and europe.
