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Customer Support

If you encounter any problems while utilizing the RocketRAID host adapter, or have

any questions about this or any other HighPoint product, feel free to contact our

Customer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:

Make sure the latest BIOS, driver and RAID Software have been installed for the

RocketRAID host adapter. Updates are available from our website.

Prepare a list of the computer system’s hardware and software (motherboard, CPU,

memory, other PCI devices/host adapters, operating system, applications)

Contact Information

E-mail address: [email protected]

Phone: 408-240-6119

9:00AM-5:00PM, Pacific Standard Time

Additional information about HighPoint products is available from our web site:

http://www.highpoint-tech.com

Customer Support

A-1

Summary of Contents for RocketRAID 230x

Page 1: ...RocketRAID 231x SATAII Host Adapter User s Guide Revision 1 2 Date April 2007 HighPointTechnologies Inc...

Page 2: ...ot be registered trademarks or copyrights of their respective owners Backup your important data before using HighPoint s products and use at your own risk In no event shall HighPoint be liable for any...

Page 3: ...n 1 RocketRAID 231x Host Adapter layout 2 1 2 LED Connections 2 4 3 Installing the RocketRAID Host Adapter 2 6 4 Verifying Installation 2 7 Chapter 3 RocketRAID 231x BIOS Utility 1 BIOS Command Overvi...

Page 4: ...Managing Events 4 15 10 Configuring Remote Systems 4 19 11 Configuring Users and Privileges 4 23 Chapter 5 Linux Driver Support 1 Fedora Core 6 Linux installation Overview 5 1 2 Red Hat Enterprise 4 O...

Page 5: ...Table of Contents 4 Device Management 7 8 5 Configuring Spare Disks 7 10 6 Managing Events and Tasks 7 11 7 Settings 7 13 Appendix CustomerSupport Customer Support A 1 III 3 ArraryManagement 7 3...

Page 6: ...Chapter 1 Introduction Contents of this Chapter About this guide Introducing the RocketRAID 231x Host Adapter Product Features Understanding RAID Concepts and Terminology...

Page 7: ...video streaming video editing workstations back up and security systems Product Features 4 Channel PCI Express to SATAII host adapter Upwards compatible with PCI Express 8x 16x Supports up to 4 SATA S...

Page 8: ...sks must be initialized before configuring them into RAID arrays The initialization process will destroy all data on the disk Disk Status New The disk contains no data and has not been initialized Ini...

Page 9: ...n case of a disk failure ARAID5 array however is not fault tolerant until initialization is finished Online Capacity Expansion OCE This feature allows disks to be added to existing RAID arrays in orde...

Page 10: ...identified as legacy disks A legacy disk attached to the host adapter can be accessed by the operating system but cannot be used to create RAID arrays A legacy disk must be initialized before assigni...

Page 11: ...etRAID 231x Hardware Description Installation Contents of this Chapter RocketRAID231xHardware 1 RocketRAID 231x HostAdapter Layout 2 LED Connections 3 Installing the RocketRAID Host Adapter 4 Verifyin...

Page 12: ...D 2310 These connections are ideal for server chassis that utilize removable drive bays JP3 This jumper can be used to enable or disable the card s alarm BEEP1 The alarm is enabled by default the jump...

Page 13: ...ernal SATAII eSATA channels J3 J4 These LED connectors can be used to configure Disk Failure J3 and Disk Activity J4 indicators for hard disks attached to the RocketRAID 2312 s internal SATA channels...

Page 14: ...scription Installation RocketRAID 2314 SATA1 SATA4 These represent the RocketRAID 2314 s four external SATAII eSATA channels BEEP1 Speaker Alarm speaker the speaker emits and audible alarm in the case...

Page 15: ...e status of hard disks attached to the card s four SATAII channels J3 and J4 can be used to configure LED indicators for each individual disk attached to the card one LED per channel 2 LED Connections...

Page 16: ...ED Connections RR2312 The RocketRAID 2312 provides LED connectors for it s two internal SATA channels Pins 3 and 4 represent SATA channel 1 and 2 respectively Pin3 Port1 Pin4 Port2 Pins 1 2 and 5 are...

Page 17: ...e necessary to attach the low profile bracket in place of the stan dard bracket depending upon the chassis design The RocketRAID 2314 is a full height card and is not designed for use with low profile...

Page 18: ...p bays For these system chassis cables are attached to the chassis backplane rather than directly to each individual hard disk Consult the chassis s manual for proper installation procedures 5 Close a...

Page 19: ...r 3 RocketRAID 231x BIOS Utility Contents of this Chapter RocketRAID231xBIOSUtility 1 BIOS Command Overview 2 Creating RAID Arrays 3 Adding Remove Spare Disks 4 Updating the BIOS 5 BIOS Additional Set...

Page 20: ...e Use the arrow keys to scroll through the various commands and the arrows to browse through the corresponding command menus Use the ENTER key to execute the selected command The ESC button can be use...

Page 21: ...disabled Enabling staggered drive spin up will power up the hard disks one at a time approximately every two seconds View this command is used to select between two views Press the ENTER key to change...

Page 22: ...he array name dialogue box will appear Use the keyboard to input a new Array Name and press the Enter key Note the Array Name command is optional it is not necessary to name the array The array can be...

Page 23: ...R To remove the Spare Disk setting from a hard disk highlight the spare disk and press ENTER Generally single disks are designated to act as spares disks that are not configured into RAID arrays Howev...

Page 24: ...ur choice 2 Insert the Driver and Software CD included with the retail box into the system s CD ROM or DVD drive 3 The CD should autorun and display the following screen 4 Select the Browse the CD opt...

Page 25: ...age 1 Copy the load exe and the bios image file to the bootable floppy diskette you may need to use a different floppy depending upon how much space is available on the boot diskette this can vary 2 I...

Page 26: ...IOS Additional Settings The RocketRAID host adapter s BIOS utility has several other configurable settings that can be accessed when flashing the BIOS Using the hptflash exe utility from within a Wind...

Page 27: ...or does not input the Control H command to access the BIOS menu EBDA Reallocation this function refers to Extended BIOS DataArea Disabling this feature may remedy boot problems associated with motherb...

Page 28: ...apter 4 RocketRAID 231x Driver and Software In stallation Microsoft Windows 2000 XP 2003 Server x64 versions of XP 2003 Vista Contents of this Chapter Driver and Software CD Windows Driver Installatio...

Page 29: ...systems To create a driver diskette 1 Insert the CD into the system s CD DVD drive The program should start automatically 2 Insert a blank floppy diskette into the system s floppy drive 3 Click on Cre...

Page 30: ...ou want to create drop down button and select the appropriate OS from the list 6 Click on the OK button to create the driver diskette To install the RAID software 1 Click on Install RAID Management So...

Page 31: ...rch option and select the system s floppy drive generally Disk A Next insert the Driver Installation diskette into the system s floppy drive 3 At the Hardware Wizard screen select the floppy drive as...

Page 32: ...e S key as instructed 3 Next the setup program will prompt for the insertion of the driver diskette Please insert the driver diskette and then press ENTER to continue 4 The next window will display se...

Page 33: ...this driver software select Install 6 Reboot the system when prompted The RocketRAID 231x will be available for use after Vista reboots InstallationVerification After the driver has been installed an...

Page 34: ...lling the RAID Management Console Interface Overview To install the RAID software locate the setup exe file located on the floppy diskette labeled DISK 1 or the Disk1 folder if the software was downlo...

Page 35: ...s will become available These commands are displayed towards the top of the interface window Overview of Function menus tabs File Remote Control view information about remote systems System Configurat...

Page 36: ...om the Operation menu The array creation wizard will appear View Event view Views the event log Icon view view icon descriptions legend Operation This menu will list all available commands for the sel...

Page 37: ...to the disks However subsequent reads may still be completed from the cache if appropriate 6 Select which disks are to be used to create the array Highlight the desired disk from the left side of the...

Page 38: ...e Spare Pool list box Note If you have specified an initialization option the initialization process will start automatically A progress bar will be displayed towards the bottom of the interface windo...

Page 39: ...to it To add a disk to a broken array 3 Click the Rebuild button on the toolbar or select the Rebuild command from the Operation menu Verifying anArray For a RAID 1 or RAID 10 array the verify proces...

Page 40: ...level to another RAID level and or resize the array dynamically even under I O load ToperformOCE ORLMonanarray 1 Highlight the Management menu and select the Array Management function 2 Highlight the...

Page 41: ...ers the RocketRAID host adapter channels and hard disks 4 13 To access the Device Management window highlight the Management menu and select the Device Management function Changing Device Settings Dep...

Page 42: ...of the chassis cooling apparatus cooling fans Note This feature is dependent upon the system chassis this function will not be available unless the chassis supports SAF TE Renaming anArray 1 Highlight...

Page 43: ...and select the Event Notification function 2 Click the Setting button on the toolbar or select Setting option from the Operation menu 4 15 9 Managing Events The HighPoint RAID Management Console will...

Page 44: ...nsole can be used to setup routine periodical background rebuild or verification tasks that will help maintain the integrity of RAID arrays attached to the RocketRAID host adapter To setup and schedul...

Page 45: ...ted remote system To view detailed information about a specific task highlight and Double click the task s name Add a Scheduled Task This command is used to add a Scheduled task for the selected remot...

Page 46: ...e task type and the array that you want to verify or rebuild then click Next 4 18 Modify a Scheduled Task This command is used to change settings for a scheduled task To Modify a Task Schedule 1 Selec...

Page 47: ...stem may not always be an actual remote computer In some configurations the local computer hosts both the RAID host adapter and Management Service The local system in these cases is still generically...

Page 48: ...Note The System Address cannot be modified If you insist on modifying this item you must first delete this connection and then add a new connection In addition the connected system cannot be modified...

Page 49: ...Login information in the popup window 4 21 Note The initial user name password for a remote system is RAID hpt You are free to modify the username and password after the connection is established If...

Page 50: ...remote system To change the service configuration 1 Highlight the File menu and select the Remote Control function 2 Highlight the remote system you want to modify 3 Select the System Configuration o...

Page 51: ...olled by the RAID Management Console Highlight the File menu and select the User Management function to configure User related options for the selected remote system 4 23 The user management window li...

Page 52: ...er Click Yes to delete the item Select No to cancel this command Note An active user user currently utilizing the software cannot be deleted from the console Set Password The Administrator uses this f...

Page 53: ...user s privileges for the selected remote system To set privileges for a user 1 Select the target user ID from the user list displayed in the User Management window 2 Click the Set Privilege option 4...

Page 54: ...Chapter 5 Linux Driver Support Contents of this Chapter Fedora Core 6 Linux installation Overview Red Hat Enterprise 4 Overview SuSE Linux Enterprise Server SLES installation Overview...

Page 55: ...e steps outlined below Step 1 Prepare the Driver Diskette The driver is contained in a floppy diskette image file On a DOS or Windows system a Fedora driver diskette can be generated using rawrite exe...

Page 56: ...Module Extract the module file from the file modules cgz from the driver disk using the following commands mount dev fd0 cd tmp gzip dc media floppy modules cgz cpio idumv Driver modules for all suppo...

Page 57: ...pe in the following commands first change to the directory where the proper rr2310_00 ko file is located cp rr2310_00 ko lib modules uname r kernel drivers scsi depmod Then instruct the system to load...

Page 58: ...talled in the lib modules uname r kernel drivers scsi directory and loaded by the script file Example etc init d hptdriver during the init process or the configure file Example etc modules conf please...

Page 59: ...he directions it provides On a Linux system use the dd command to generate a boot diskette Insert a floppy disk into the floppy drive and type the following command dd if rr2310_00 rhel 4u4 img of dev...

Page 60: ...is used to boot the system make sure the RocketRAID host adapter BIOS loads posts after the SCSI adapter s BIOS It may be necessary to move the adapter s to another PCI slot Step 1 Obtain the Driver...

Page 61: ...the operating system is booted the system must be instructed to automatically load the module during bootup To install the module type in the following commands first change to the directory where th...

Page 62: ...ain the new driver module rr2310_00 ko Refer to the previous section Obtain the Driver Module In following steps we assume it has been copied to tmp rr2310_00 ko Replace rr2310_00 ko in the boot RAM d...

Page 63: ...ketRAID 231x driver Note The driver cannot be uninstalled while the system is booted from a disk or array attached to the RocketRAID host adapter To uninstall the driver remove the lines added to etc...

Page 64: ...etRAID host adapter follow the steps outlined below Step 1 Prepare the Driver Diskette The driver is contained in a floppy diskette image file slesdd img On a DOS or Windows system a driver diskette c...

Page 65: ...D 231x Driver on an Exist ing System If you are currently running SLES and would like to access drives or arrays attached to the Rocket RAID host adapter follow the steps outlined below Note 1 If a SC...

Page 66: ...racted the driver module you can load it by following commands modprobe sd_mod insmod rr2310_00 ko Then you can access the arrays attached to the controller as SCSI devices e g dev sda Step 3 Mounting...

Page 67: ...y where the proper rr2310_00 ko file is located 1 Edit the file etc sysconfig kernel and add the rr2310_00 module to the line INITRD_MODULES Example INITRD_MODULES reiserfs rr2310_00 2 Run the depmod...

Page 68: ...to the RocketRAID host adapter you need to run the mkinitrd command to update the initrd file If you are using the lilo boot loader run lilo again lilo 5 Uninstalling the Driver To uninstall the Rock...

Page 69: ...reeBSD Driver Support Contents of this Chapter 1 Installing FreeBSD on the RocketRAID 231x Controller 2 Installing the RocketRAID 231x Driver on an Existing System 3 Updating the Driver 4 Uninstalling...

Page 70: ...D under tools Run it under a DOS Prompt window and follow it s prompt On a FreeBSD system use the dd command to make the driver diskette For example Insert a floppy disk into the floppy drive and type...

Page 71: ...nsert the RocketRAID driver diskette into floppy drive Type in load diskx rr2310_00 x x without quotation marks and then press enter for FreeBSD 4 3 RELEASE ok load kernel ok load disk1 rr2310_00 4 3...

Page 72: ...eBSD 5 3 RELEASE ok load disk0 rr2310_00 5 3 ko for FreeBSD 5 4 RELEASE ok load disk0 rr2310_00 5 4 ko for FreeBSD 5 3 AMD64 RELEASE ok load disk0 rr2310_00 5 3 amd64 ko for FreeBSD 5 4 AMD64 RELEASE...

Page 73: ...ll complete this task Before rebooting the system press Alt F4 to enter the command shell and type the following commands mount o ro dev fd0 mnt sh mnt postinstall umount mnt Then press Alt F1 to retu...

Page 74: ...config a t vnode f freebsd_5 x img u 0 mount dev md0 mnt cp mnt rr2310_00 xxx ko boot kernel rr2310_00 ko umount mnt mdconfig d u md0 Step 2 Test the Driver Module Test the driver module to ensure tha...

Page 75: ...elp for more de tailed help ok load rr2310_00 modules rr2310_00 ko text 0xf571 data 0x2c8 0x254 ok autoboot Note If you have configured a RAID 10 using 4 disks it will be registered to system as devic...

Page 76: ...mount the array by modifying the file etc fstab Example Add the following line to instruct the system to mount dev da1s1e to location mnt hpt after startup dev da1s1e mnt hpt ufs rw 0 0 3 Updating the...

Page 77: ...r and RAID Management Software Contents of this Chapter 1 Installing the driver and RAID utility 2 Preparing Hard disks 3 Array Management 4 Device Management 5 Configuring Spare Disks 6 Managing Even...

Page 78: ...MacOSX universal vxxx dmg file to start the installer 3 When the Installer window opens click the Continue button 4 The installer will ask you to select a destination for the driver Make sure to sele...

Page 79: ...ing URL address https localhost 7402 If you are managing a remote system please change localhost to the server s host name or IP address The default user name is RAID and the initial password is hpt Y...

Page 80: ...ard disks Disks must be initialized before they can be configured into RAID arrays Initializing hard disks 1 Select the Manage Device function to access the device management page 2 Click on the Initi...

Page 81: ...y in case of a disk failure ARAID5 array however is not fault tolerant until initialization is finished 6 If you are creating RAID5 specify a cache policy for the array Write back When the write back...

Page 82: ...Array Information window will appear 3 Click the Delete button Note An array in use by the operating system cannot be deleted Any data stored on a deleted array will be inaccessible Adding Disks to a...

Page 83: ...the disk minimizing the occurrence of uncorrectable read and write errors Toverifyanarray 1 Select menu Manage Array 2 Click the Maintenance button 3 Click the Verify button to start the verify proce...

Page 84: ...You cannot change an array to another type of array with a smaller capacity In some cases a disk may need to be added to the RocketRAID card During the OCE ORLM procedure the redundancy level of the a...

Page 85: ...nfigurable device settings may be available Read Ahead Write Cache TCQ and NCQ Each feature can be enabled or disabled individually for each hard disk S M A R TStatus You can view S M A R T Self Monit...

Page 86: ...ve specific The software includes a list of definitions for popular drive models manufacturers Unknown S M A R T attributes will be shown as unknown You can add the attribute definitions for your driv...

Page 87: ...run rescan only after all array members hard disks have been physically plugged or unplugged from the system You can rescan all the devices at once using the Rescan function on the Array Managementpag...

Page 88: ...ically logs all controller related events that have occurred for all controllers cards managed by the software In addition you can configure E mail Notification to receive information about these even...

Page 89: ...k schedule 1 Select the array that you want to verify or rebuild 2 Enter a name for the task 3 Configure the frequency for the task 4 Check the Submit button Delete a Scheduled Task To delete a task s...

Page 90: ...ings page EnableAudibleAlarm This setting enables and disables the RocketRAID host adapter s alarm Listening Port Change Listening Port This is the TCP port number utilized by the HighPoint RAID Manag...

Page 91: ...e Password This setting allows you to alter the default password when logging on Enter a new password and click the Change Password button to change the current user s password EnablingE mailnotificat...

Page 92: ...Appendix Customer Support...

Page 93: ...OS driver and RAID Software have been installed for the RocketRAID host adapter Updates are available from our website Prepare a list of the computer system s hardware and software motherboard CPU mem...

Page 94: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment int...

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