High End Systems CATALYST DV, User Manual

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Appendix D
Product and Safety Information
Catalyst® V3 Media Server User Manual
199
Warranty Information
Limited Warranty. Unless otherwise stated, your product is covered by a one year
parts,labor and technical support limited warranty. It is the owner’s responsibility to
furnish receipts or invoices for verification of purchase, date, and dealer or distributor. If
purchase date cannot be provided, date of manufacture will be used to determine
warranty period.
Returning an Item Under Warranty for Repair. It is necessary to obtain a Return
Material Authorization (RMA) number from your dealer or point of purchase BEFORE
any units are returned for repair. The manufacturer will make the final determination as
to whether or not the unit is covered by warranty.
Any Product unit or parts returned to High End Systems must be packaged in a suitable
manner to ensure the protection of such Product unit or parts, and such package shall be
clearly and prominently marked to indicate that the package contains returned Product
units or parts and with an RMA number. Accompany all returned Product units or parts
with a written explanation of the alleged problem or malfunction. Ship returned Product
units or parts to: 2105 Gracy Farms Lane, Austin, TX, 78758, USA.
Freight Damage Claims are invalid for fixtures shipped in non-factory boxes
and packing materials.
Freight. All shipping will be paid by the purchaser. Items under warranty shall
have return shipping paid by the manufacturer only in the Continental United States.
Under no circumstances will freight collect shipments be accepted. Prepaid shipping does
not include rush expediting such as air freight. Air freight can be sent customer collect in
the Continental United States.
REPAIR OR REPLACEMENT AS PROVIDED FOR UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. HIGH END SYSTEMS, INC. MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCT, AND
HIGH END SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. HIGH END SHALL NOT BE LIABLE FOR
ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGE, INCLUDING LOST
PROFITS, SUSTAINED OR INCURRED IN CONNECTION WITH ANY PRODUCT OR
CAUSED BY PRODUCT DEFECTS OR THE PARTIAL OR TOTAL FAILURE OF ANY
PRODUCT REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND
WHETHER OR NOT SUCH DAMAGE WAS FORESEEN OR UNFORESEEN.
Warranty is void if the product is misused, damaged, modified in any way, or for
unauthorized repairs or parts. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.