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PLT-01952, Version: A.2
June 2015
Read Range
Performance
Read range too low
Credential is in the wrong
orientation
Approach speed too fast
Slow down approach
Line of sight is obstructed.
Make sure you don't hold your hand in front of the
credential.
Credential location may
need adjustment for
different vehicle types
Adjust credential location in the windshield a few
centimeters left/right and/or up/down.
Reader output power too
low
Turn up output level
Reader not properly tuned
Re-run the autotuner. Make sure nothing is near the face
of the reader for the duration of the autotune.
Reader not properly
mounted
Re-run the autotuner. Make sure nothing is near the face
of the reader for the duration of the autotune.
Fingers covering
credential antenna
If holding credential, hold on edges.
Environment conditions
are adversely affecting
performance
Turn up output level
Read range too high.
Reader is reading
credential from vehicle not
at the gate, including
adjacent lanes.
Output level too high
Turn down output level
Graphic User
Interface (GUI)
Computer will not connect
to reader
Computer has not
established a connection
with the reader
Allow 60 seconds to pass after reader is powered up
and Ethernet cable is connected directly between the
PC to the reader.
IP address is incorrect
For a direct connection, make sure the IP address is
192.168.63.99.
Computer network and
reader are not in the same
range.
Ensure computer network adapter IP settings are in the
same range as reader (i.e. 192.168.63.xx).
Changes in the GUI are lost
Changes are not applied
prior to disconnecting or
resetting the reader
Connect to reader through Ethernet port and navigate
to the READER SETTINGS tab and then Comms subtab.
elect the ApplyChanges.
Session is terminated and
password must be re-
entered
The region for operation
has been changed and the
reader has reset
This is normal operation, Re-enter Password
The session has timed out
This is normal operation, Re-enter Password
Communication
Control panel not
acknowledging Wiegand
data stream
The Wiegand PULSE
WIDTH and PULSE SPACE
is not appropriate for the
panel in use.
Refer to the Panel manufacturer for proper settings and
enter correct settings in the GUI.
Control panel not
acknowledging Wiegand
data stream or intermittent
acknowledgments.
The Wiegand voltage
levels at the panel are not
correct.
Supply reader power from the panel (not an
independent supply) so that the Wiegand lines at the
reader and the panel have the same ground reference.
Relays
Not working
Relay Mode configuration
incorrect
Make sure Relay Mode is set for Reader Controlled, if
desired performance is to map the relay functionality to
the Diagnostic LED.
Make sure Relay Mode is set for Host Controlled, if
desired performance is to control the relays via the
input control lines.
Item
Symptom
Cause
Solution
