Troubleshooting
Problem
Resolution
The signal booster has no power.
Check that the AC outlet is working.
The booster’s power is on but the phone is
not connected to the network and still
cannot communicate with the signal.
Try to fasten the connections between the
different parts of the system.
Change the direction of the donor antenna
or its installation position.
Good downlink signal with poor
communication quality
Check whether there’s interference.
Consult the operator whether the signal
source base station works well.
The power is on but the coverage is not
good.
Firstly check “ISO”, “ALC” and other LCD
indications. Take actions mentioned in
Booster Commissioning chapter (pages
21-24).
Product Warranty
30-Day Money-Back Guarantee
All Hiboost products are protected by 30-day money-back guarantee. If for any
reason the performance of the received product is not acceptable, the client can
return the product within 30-day period and get spent money back.
2-Year Warranty
Hiboost signal boosters are covered with2-year warranty. Huaptec offers two options
for the products under warranty: repair or replace.
This warranty does not apply to HiBoost signal boosters or kits that have been
subjected to misuse, abuse, neglect or mishandling and that have its physical or
electronic properties altered or damaged. Failure to use surge protected AC power
strip with at least a 1000 Joule rating will void your warranty.
All Hiboost products that are packaged with Hiboost accessory products are intended
for use and resale as a single unit, and such product kits are required to be sold to the
end users or subsequent reseller as packaged.
For any questions or suggestions do not hesitate to contact Huaptec Support Team on
the phone
044-20-32395808
or by e-mail
.
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