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42 

 

carefully re-install it to its proper position. 

3. Please clean the chip on the side of the ribbon and 

re-install the ribbon. 

4. Please make sure the ribbon door is closed. 
 
If the error message still occurs, please contact your 
nearest HiTi distributor or HiTi customer service 
center. Website:

 http://hi-ti.com

 

RIBBON IC ERROR 

An error occurs in the chip. 

1. Please clean the chip on the side of the ribbon and 

re-install the ribbon on the card printer. 

2. If the error message still exists, please install a new 

ribbon. 

If the error message still occurs, please contact your 
nearest HiTi distributor or HiTi customer service 
center. Website:

http://hi-ti.com

 

RIBBON 
UNSUPPORTED 

The  wrong  ribbon  is  used  on  this 
printer. 

Please install the correct ribbon. 

RIBBON UNKNOWN 

The ribbon can not be recognized. 

Please install the correct ribbon. 

DOOR OPEN 

The  ribbon  door  is  open  or  does  not 
close well. 

Please close the ribbon door again. 

CARD JAM / NEXT 

Card jam in the device. 

Please remove the card by following the instructions 
on  the  printer  LCD  monitor  before  continuing  the 
print  job.  Please  press  [OK]  to  get  step  by  step 
instructions. 
1. OPEN THE DOOR: Open the ribbon door to see 
if the card and the ribbon are sticking together. 
2. TAKE OFF THE RIBBON: Remove the ribbon. 
 
There are three options for the removal of a jammed 
card.  Please  press  [<]  or  [>]  to  select  one  of  these 
options: 

 

AUTO  REMOVE  CARD:  Press  [OK],  the 
card  printer  will  show  “MOVING  CARD” 
and remove the card automatically. 

 

SEMI-AUTO  REMOVAL:  Press  [OK],  the 
LCD 

display 

will 

show 

“CONTROL 

BUTTON”,  press  [<]  or  [>]  to  remove  the 
card. After removing the cards, press [OK] to 
clear the error message. 

 

MANUAL  REMOVAL:  Press  [OK],  the 
LCD  display  will  display  “REMOVE  BY 
HAND”. After removing the card, press [OK] 
to clear the error message. 

※

※

※

※

NOTICE

！

！

！

！

During

    

“SEMI-AUTO 

REMOVAL” or “MANUAL REMOVAL” 
process, please DO NOT put your hands into 
the card printer. 

    
※

※

※

※

NOTICE

！

！

！

！

If  the  LCD  display  does  not  show 

“NEXT”  below  the  “CARD  JAM”  message, 
please empty the rejected box and then continue 
the 

troubleshooting 

process 

through 

the 

computer monitor. 

 

NOTICE

※

※

※

※

！

！

！

！

If the card printer is performing the 

double-side printing, and any “Card jam” error 
occurs after printing the first side, please follow 
then  the  previous  instructions  to  remove  the 
card and check if the cleaning roller is installed 
properly.    If not,  please  follow  the  instructions 
in  “1-4  Install  Cleaning  Roller”  to  install  the 
cleaning roller. 

Summary of Contents for CS-300

Page 1: ...www hi ti com 1 HiTi Card Printer CS 300 User Manual Hi Touch Imaging Technologies V 2007 03 ...

Page 2: ...is material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hi Touch Imaging Technologies shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing the performance or the use of this material Reproduction adaptation or translation of this manual is prohibited without prior written perm...

Page 3: ...ug or other similar surface may never block the openings These products should never be placed near or over a radiator or a heat register or in a built in installation unless proper ventilation is provided 6 This product should be operated from the type of power indicated on the marking label If you are not sure of the type of power available consult with your dealer or with the local power compan...

Page 4: ...r 3 Operation Instruction 28 3 1 LCD Display Instruction 28 3 2 Operation Instruction 28 Chapter 4 How To Clean Maintain 30 4 1 Clean Cleaning Roller 31 4 2 Clean Print Path 32 4 3 Clean TPH Head 33 4 4 Clean Air Filter 34 4 5 Clean Card insert Mechanism 35 4 6 Clean Ribbon Sensor 36 Chapter 5 Troubleshooting 37 5 1 Error Message Solution 37 Appendix A Hi Ti Card Printer Specification 44 Appendix ...

Page 5: ...nveniently print high quality plastic cards such as personalized ID cards credit cards membership cards etc Please read this manual carefully and complete the installation before operating the printer HiTi Card Printer CS 300 Features Supports double side printing High quality printing Supports multiple ribbon types Supports various card types Compatible with HiTi Card Desiree CS professional soft...

Page 6: ...ck the card printer 1 Card Output Hopper 2 Weight 3 USB Cable 4 Power Cord 5 User Manual 6 CD 7 Cleaning Roller 8 Cleaning Kit If any of the above items is missing please contact your nearest HiTi customer support facility or your local HiTi distributor For detailed information please refer to Appendix E Customer Service Information ...

Page 7: ... the cards in the Card Input Hopper C LCD Display The status of the printer is displayed on the LCD screen you can use OK ESC buttons to control the operation of the printer and for troubleshooting D ID Button To replace ribbon cartridges please gently slide the ID button on the top of the printer to open the ribbon door E Rejected box When an error occurs during the reading writing process for sm...

Page 8: ...r of the printer on or off B Power Socket Connect your power cord here C USB Connector Please connect the printer to a controlling device such as a PC or a laptop hereby using the build in USB connector D Specification Label Printer specification and detail information display label ...

Page 9: ...lease refer to Chapter 5 Troubleshooting for resolving this error message Status Light Green LED means that the status of the card printer is normal Error Light Red LED means that an error has occurred Please begin the troubleshooting procedures B LCD display The device status and error messages are displayed on this LCD display C Control Button You can use OK ESC buttons to check the information ...

Page 10: ... driver Please refer to Chapter 2 4 You will see a New Hardware Found message display on the PC screen Then it will automatically initiate the printer driver 5 The card printer will automatically check the printer status when you turn on the power If the status LED lights stable green that would indicate that the printer is ready If the error LED lights on please check the ERROR message displayed ...

Page 11: ...olding the cover of the cleaning module open insert the cleaning roller spool into the spool receivers Turn the cleaning roller after its installation if it turns smoothly then the installation of the cleaning roller should be correct If it does not turn smoothly please re install the cleaning roller 4 Please close the cover of the cleaning module and close the ribbon door to finish the installati...

Page 12: ...eight properly as illustrated Notes 1 The card should be inserted horizontally into the Card Input Hopper The contact smart card and magnetic stripe card need to be inserted in a specific way as illustrated 2 If the cards in the Card Input Hopper can not be picked up smoothly by the printer please make sure the cards are not sticking to each other by loosening or shuffling the cards with your fing...

Page 13: ...e ribbon as illustrated 3 Slide the ID button and lift the ribbon door up 4 Hold the ribbon cartridge handle and insert it into the printer as illustrated Please make sure the drive gear is properly seated against the ribbon spool 5 Close the ribbon door Make sure the STATUS LED displays green light and the LCD display shows READY ...

Page 14: ...C Windows 2000 XP 128 MB RAM or higher Available USB port 100 MB or more free hard disk space CD ROM Drive Notice 1 Microsoft MS MS DOS and Windows are registered trademarks of the Microsoft Corporation 2 Pentium is a U S registered trademark of the Intel Corporation 3 Brands and product names are trademarks or registered trademarks of their respective companies ...

Page 15: ... drive If the installation doesn t start automatically run the autorun exe in the disk Please select printer model CS 300 2 Please select Driver HiTi CS 300 and install 3 Click the Start button to install the driver 4 Connect the printer to the PC using the USB cable and turn the printer on ...

Page 16: ...the driver 6 After copying several files the Windows 2000 XP system recognizes this printer and the installation will be finished 2 2 Uninstall Driver 1 Under Control Panel Add Remove Programs you can find HiTi CS 300 Card Printer 2 Select Remove option then the system will begin to uninstall the HiTi CS 300 driver 3 The Uninstall program will now prompt you to restart Windows ...

Page 17: ... execute the autorun exe in the disc 2 Select Software CardDesiree CS and install 3 Select language and destination then press the Start button 4 When the installation is finished a pop up message will appear to ask whether or not to place a Card Desiree CS icon on the Windows Desktop 5 The Card Desiree CS installation is finished ...

Page 18: ...nd right click the mouse button then select Printing Preferences The printer driver is divided into seven different categories not including general properties integrated in a main page The seven different categories list as below 1 Device Option 2 Printing Area 3 Color 4 Tools 5 Magnetic Encoding 6 Import Export 7 About ...

Page 19: ...oftware application other than Card Desiree CS and the default printer of your computer is not CS 300 then please enable Lock to fix the printing direction E Copies Set the number of copies to print Default setting 1 F Front back side setting Setup which side you want to print G Printing Parameters Select the printing parameters When you change the Ribbon type it will automatically return to the d...

Page 20: ...raphical objects It means the color in black RGB 0 0 0 will always be composed by Y M and C Always on The Resin K within the YMCKO ribbon will be applied to print all of the black RGB 0 0 0 in the images Text only The Resin K within YMCKO ribbon will be applied to print the graphical object Text which is transmitted by GDI command but will not be applied to the black part in the images or the blac...

Page 21: ...by Resin K within the YMCKO ribbon or the Resin K ribbon please select Resin K Panel to edit the printing area A Overcoat Dye Panel When you click Overcoat Dye Panel you can edit the area which will be covered black and uncovered white by the over coating and YMC within the YMCKO ribbon B Resin K Panel When you click Resin K Panel you can edit the area which will be covered and uncovered by the Re...

Page 22: ...ter the modification E Import Import the layout setting file from any location for editing F Export Export the layout setting file to any location G Add Rectangle Add a non printing area You can set the width height and position of this area H Erase Rectangle Delete a non printing area I Rectangle list You can select a different rectangle from the rectangle list J Reverse You can inverse all no pr...

Page 23: ...iTi Optimized Color General The standard color presentation 2 HiTi Optimized Color Enhanced Stronger contrast 3 Windows Color Management When applying this option please follow the procedures as below a Please check whether the hitechca file exists or not Control Panel Printers and Faxes HiTi CS 300 Properties Color Management A C D B E F ...

Page 24: ...ent scale ranges from 5 to 5 and displays a range of adjustment between Yellow and Red Light Dark Adjuster bar L D bar The adjustment scale ranges from 5 to 5 and displays a range of adjustment between Light and Dark Preview This displays the variation of Skin Tone after adjusting these bars Reset Return to the original settings F Color Chart You may select a color range and print out a color char...

Page 25: ...rinting position 2 When you modify the printing position please note that the red line is not too close to the edge of the card in order to avoid any ribbon damage B Cleaning Tool You can use the cleaning mode to clean your printer Use cleaning cards from HiTi C Heating Energy You can set YMC Dye K parameters ranging from 1 to 10 to decide the color intensity If you use the YMCKO ribbon then you c...

Page 26: ... Database Apply database for encoding Browse browse the path for a database Encoding Data Start From Decide which data to start encoding from a database Notice The database functi on is for the user who needs encoding by database but is not using Card Desiree CS as their application program C Encoding Port The information about the connection port D Times of Retrying After finishing encoding the e...

Page 27: ...his format is for encoding both the 1st the 3rd tracks ex 6 xxxxxxxx 00000000 g 7 HIJKLMN 2468024680 0987654321 this format is for encoding all of the 3 tracks ex 7 xxxxxxxx 111111111 00000000 Import Export A Import Driver Setting You can import Device and Color settings from other computers to your computer B Export Driver Setting You can export the Device Option and Color settings from your comp...

Page 28: ...n to the previous option Go to the next option OK Go to the next setting menu ESC Return to the previous setting menu 3 2 Operation instruction When the LCD display shows READY you can press OK button to check the printer status or to clean the printer It will go to the main setting menu as follows Main Menu Sub Menu Description RIBBON TYPE The ribbon type in the printer CARD TYPE The card thickne...

Page 29: ...if this error message still persists please contact the HiTi customer service center ADF SENSOR SEL The sensors for card ADF SENSOR 1 ADF SENSOR 2 When the card feeding process fails you can try to switch ADF SENSOR 1 or ADF SENSOR 2 for troubleshooting If the problem can not be resolved please refer to Chapter 5 Troubleshooting The Error Message shown on the Computer Monitor and the Solutions Car...

Page 30: ...ironment and when storing the card printer please put it into plastic bag or use a dust cover to avoid dust accumulation 2 Please don t touch the Thermal Printing Head or use any type of liquid detergent to clean it 3 Please turn off the power after use to avoid printing head damage 4 Please do NOT re use any ribbons and cards that have already been printed on or ribbons or cards not manufactured ...

Page 31: ...strated 4 Roll the cleaning roller against the adhesive side of the cleaning card or against the adhesive tape to remove the dust from the cleaning roller 5 Please insert the cleaning roller spool into the spool receivers Turn the cleaning roller after installation if it turns smoothly the installation of the cleaning roller is correct If it does not turn smoothly please re install the cleaning ro...

Page 32: ...r switch of the printer on 2 Connect the printer to the PC with the USB cable 3 Find the driver settings under Control Panel Printers Choose HiTi CS 300 and right click mouse button and select Properties 4 Select the Tools and press the Cleaning Tools button 5 Follow the cleaning process a Open the cover of the printer b Take off the ribbon cassette c Put the cleaning card into the Card Input Hopp...

Page 33: ... door module 3 Please use the sponge cleaning swab to clean the TPH head Notices 1 Please do not touch the TPH head with your hand 2 Do not use any liquid detergents or aerosol cleaners to clean the thermal printing head 4 Please close the ribbon door make sure the STATUS LED displays green and LCD display displays READY The cleaning process is finished ...

Page 34: ...he card printer off 2 Open the ribbon door 3 Slide the air filter out from the side of ribbon door and clean the dust on the filter as illustrated 4 Insert the air filter into the ribbon door and close the ribbon door The cleaning process is finished ...

Page 35: ...rd insert Mechanism 1 Switch the card printer off 2 Open and empty the Card Input Hopper After removing all the cards and the weight please use the sponge cleaning swab to clean the rollers and the sensor on the card insert mechanism ...

Page 36: ...Sensors 1 1 1 1 Switch the card printer off 2 Open the ribbon door 3 Remove the ribbon cassette 4 Please use the sponge cleaning swab to clean the ribbon sensors as shown 5 Please re insert the ribbon cassette and close the ribbon door ...

Page 37: ...d to the printer Printer doesn t exist The driver has not been installed Please follow the instruction from the HiTi Card Printer CS 300 User Manual to install the driver You can download the latest driver from the HiTi website http www hi ti com Card out or feeding error There are no cards in the Card Input Hopper or an error occurs during the feeding process 1 Please check if the Card Input Hopp...

Page 38: ...HiTi distributor or HiTi customer service center Website http www hi ti com Door open The ribbon is not installed or the ribbon is installed in an improper position or the ribbon door is in the correct position 1 Please check if the ribbon is present 2 Please make sure the ribbon has been properly installed remove and re install the ribbon if necessary 3 Please close the ribbon door to the proper ...

Page 39: ...the card printer NOTICE If the LCD display does not show NEXT below the CARD JAM message please empty the rejected box and continue the troubleshooting process on the computer monitor NOTICE If the card printer is printing on either side of a card and the Card jam error occurs after printing the first side printing then please follow the previous instructions to remove the card and check if the cl...

Page 40: ...message still occurs please contact your nearest HiTi distributor or HiTi customer service center Website http www hi ti com USB connection was broken Your PC adopts USB 1 1 Host Controller and uses other USB devices Including other HiTi printers at the same time 1 Please do not use any other USB devices at the same time to avoid USB compatibility problems if your PC is using a USB 1 1 Host Contro...

Page 41: ...k if the selected thickness of the card matches the card 3 Verify the weight used 4 Please make sure the cards are not sticking to each other If you still can not solve this problem please refer to the following procedures 1 If this error message appears after you place the cards with printed back side into the Card Input Hopper please switch CARD OUT SNR to DISABLE through the LCD display 2 The e...

Page 42: ... OK to get step by step instructions 1 OPEN THE DOOR Open the ribbon door to see if the card and the ribbon are sticking together 2 TAKE OFF THE RIBBON Remove the ribbon There are three options for the removal of a jammed card Please press or to select one of these options AUTO REMOVE CARD Press OK the card printer will show MOVING CARD and remove the card automatically SEMI AUTO REMOVAL Press OK ...

Page 43: ...customer service center Website www hi ti com CHECKSUM ERROR The version of the firmware is not correct Please restart the card printer Or download the latest version of Firmware from the HiTi website and follow the instructions from the HiTi Card Printer User Manual to re install the firmware If the error message still occurs please contact your nearest HiTi distributor or HiTi customer service c...

Page 44: ... Module NO YES Ribbon Options YMCKO 200 prints YMCO 200 prints Resin K 1 000 prints YMCKO 200 prints YMCO 200 prints Resin K 1 000 prints Lamination 350 prints Golden 1 000 prints Silver 1 000 prints Dimensions 275mm W 508mm L 251mm H 275mm W 867 5mm L 251mm H Weight 8 6 kg 16 kg Supply Voltage 100 240 VAC Supply Frequency 50 Hz 60 Hz Operating Temperature 15 to 32 C 59 to 89 6 F Operating Humidit...

Page 45: ...sofa rug or any other similar surface should never block the openings These products should never be placed near or over a radiator or a heat register or in a built in installation unless proper ventilation would be provided 5 This product should be operated with the type of power indicated on the marking label If you are not sure about the available power source consult your dealer or the local p...

Page 46: ...r inadequate maintenance or modification Software interfacing media parts ribbons plastic cards or other supplies not provided or supported by HiTi Bundled software or elements Their warranties and services should be supported by the original manufactures Operation outside the product specifications HiTi would no t be responsible for the services 4 For HiTi printer products the use of a non HiTi r...

Page 47: ...nt are the customer s sole and exclusive remedy 2 To the extent allowed by local law except for the obligations specifically set forth in this warranty statement in no event shall HiTi or its third party suppliers be liable for direct indirect special incidental or consequential damages whether based on contract tort or any other legal theory and whether advised of the possibility of such damages ...

Page 48: ... guarantee that interference will not occur in a particular installation If these equipment doses cause harmful interference to radio or television reception which can be determined by interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Never push objects of any kind into these products th...

Page 49: ...www hi ti com 49 ...

Page 50: ...www hi ti com 50 ...

Page 51: ...www hi ti com 51 CE Information ...

Page 52: ...www hi ti com 52 ...

Page 53: ...cations are also available on HiTi s websites Contact Information Taiwan Hi Touch Imaging Technologies 3F 31 Shuang Shih Rd Sec 3 Pan Chiao City Taipei County 220 Taiwan Tel 886 2 82583058 Fax 886 2 82583062 Web http www hi ti com China Hi Touch Imaging Technologies Suzhou Building C 36 QiHong Road Suzhou Industrial Park Jiangsu Province PRC Tel 86 512 8717 1688 Fax 86 512 512 6760 1186 Web http w...

Page 54: ...Balashikha City143910 Russian Federation TEL 7 905 711 5773 Web http www hi ti ru Middle East North Africa Hi Touch Imaging Technologies Middle East Emaar Business Park Bldg 2 Office 426 P O Box 261750 Dubai United Arab Emirates TEL 971 4 3674547 FAX 971 4 3674221 Web http www hi ti ae India Hi Touch Imaging Technologies New Delhi Liaison Office 401 402 4th floor 96 Siddharth Building Nehru Place ...

Page 55: ...erica Hi Touch Imaging Technologies America Inc 285 S Dupont Ave Suite 104 Ontario CA 91761 U S A Tel 1 909 974 0099 Fax 1 909 974 0011 Web http www hitouchimaging com E mail info hitouchimaging com United Kingdom Hi Touch Imaging Technologies UK Ltd Unit 7 Centurion Court Brick Close Kiln Farm Milton Keynes MK11 3JB United Kingdom Tel 44 0 1908 266677 Fax 44 0 1908 266678 Web http www hi ti co uk...

Page 56: ...Dubai United Arab Emirates TEL 971 4 3674547 FAX 971 4 3674221 Web http www hi ti ae E mail sales me hi ti com India Hi Touch Imaging Technologies New Delhi Liaison Office 401 402 4th floor 96 Siddharth Building Nehru Place New Delhi 110019 India TEL 91 11 4180 8191 FAX 91 11 4180 8193 Web http www hi ti com E mail sales india hi ti com ...

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