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Appendix A
FAQ
Q1. Why the DVR cannot start after connected to the power?
a. The adapter has been damaged. Please change an adapter
b. The power of the adapter is not enough. Please remove the HDD to check
c. Hardware problem
Q2. There is not menu output or only has live image display
a. Check up whether other devices can display menu or long press ESC key to wait for login dialog box to
appear.
Q2. The indicator of the DVR lights, but no output. Why?
a. The power of the adapter is not enough. Please remove the HDD or change an adapter to try.
b. The video format of the DVR is different from that of the monitor.
c. Connection problem. Please check the cable and the ports of monitor and DVR.
Q3. Why are no images displayed on parts or all of the channels of the DVR?
a. Connection problem. Please check the cable and the ports of camera and DVR.
b. Camera problem. Please check the cameras.
c. The video format of the DVR is different from that of the cameras. Please change DVR system format.
Q4. Cannot find HDD
a. The power of the adapter is not enough. Please change an adapter to try.
b. Connection problem. Please check the power and data cables.
c. The HDD is damaged. Change a new one.
Q5. Cannot record
a. Don't format HDD. Please format it manually first.
b. Don't enable record function or incorrect setup. Please refer to Chapter 5 Record search & playback and
backup.
c. HDD is full and not enables recycle function. Please refer to 4.3 Record configuration. Chang a new HDD or
enable recycle.
d. The HDD is damaged. Change a new one.
Q6. Cannot use mouse.
a. wait 1-2 minutes after mouse connected.
b. Not detected. Plug/unplug several times.
c. The mouse is incompatible. Please change a mouse.
Q7. Cannot download ActiveX control.
a. IE browser blocks activeX. Please do setup following below.
①
Open IE browser. Click Tools-----Internet Options….
②
select Security------Custom Level
…
.Refer to Fig 7-1
③
Enable all the sub options under
“
ActiveX controls and plug-ins
”
refer to Fig 7-2
④
Then click ok to finish setup.
b. Other plug-ins or anti-virus blocks ActiveX. Please uninstall or close them.
