14
Troubleshooting
Cause
Possible remedy
1. No sound or not loud enough
Not turned on
Turn on by closing the
battery door
Low/dead battery
Replace battery
Ear wax
Replace wax guard
Programming
adjustment
Call Customer Service
toll-free at 1-855-523-9355
Moisture
Open battery door and
allow to dry
2. Three double beeps
Low battery
Replace battery
3. Whistling or feedback
Device not
inserted properly
Remove and reinsert
Hair or clothing
near ear
Remove hair or clothing
near ear
Ear wax
Replace wax guard
4. Poor fit
Device falling out
of your ears
Call Customer Service
toll-free at 1-855-523-9355
