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Hewlett Packard Enterprise HPE MSA 1060 Installation Manual Download Page 63

Chapter 7

 

Troubleshooting

63

Description

Normal operating range

Warning operating range

Failure threshold

FC 16Gb/32Gb FRAMs

2ºC–94ºC

0ºC–1ºC,
95ºC–105ºC

<0ºC, >105ºC*

iSCSI 10Gb/25Gb FRAMs

2ºC–94ºC

0ºC–1ºC,
95ºC–105ºC

<0ºC, >105ºC*

* Shut down outside the operating range of the junction temperature specification for this device.

Table 24 Controller platform temperature sensor descriptions (continued)

If a power supply sensor goes out of range, the fault LEDs on the PCM will illuminate amber, and the PCM OK LED will
be off.

Description

Normal operating range

Power supply 1 inlet
Power supply 1 hot spot

6ºC–55ºC
6ºC–95ºC

Power supply 2 inlet
Power supply 2 hot spot

6ºC–55ºC
6ºC–95ºC

Table 25 PCM temperature sensor descriptions

Power and Cooling Module voltage sensors

PCM voltage sensors ensure that the enclosure power supply voltage is within normal ranges. Each PCM has three
voltage sensors.

Description

Event/PCM fault LED condition

Power supply voltage sensor, 12V

<10V, >13V

Power supply voltage sensor, 5V

<4.2V, >5.6V

Power supply voltage sensor, 5Vsb

<4V, >5.6V

Table 26 PCM voltage sensor descriptions

Summary of Contents for HPE MSA 1060

Page 1: ...escribes initial hardware setup for HPE MSA 1060 2060 2062 controller enclosures and disk enclosures and is intended for use by storage system administrators familiar with servers and computer network...

Page 2: ...tware ComputerSoftware Documentation and Technical Data forCommercial Items are licensed to the U S Governmentundervendor s standard commercial license Links to third party websites take you outside t...

Page 3: ...ify enclosure connections 23 Powering on powering off 23 4 Connecting hosts 27 Host system requirements 27 Host interface protocols 27 Fibre Channel protocol 27 iSCSI protocol 27 SAS protocol 28 About...

Page 4: ...p and verification 58 Diagnostic steps for replication setup 59 Can you successfully use the Remote Snap feature 59 Can you create a replication set 60 Can you replicate a volume 60 Has a replication...

Page 5: ...nes 83 Site wiring and AC power requirements 83 Site wiring and DC power requirements 83 Weight guidelines 84 Electrical guidelines 84 Ventilation requirements 84 Cabling requirements 84 Management ho...

Page 6: ...one HBA per server dual path fanout 33 Figure 27 Host connect switch attach two servers two switches 34 Figure 28 Host connect switch attach two servers two switches 34 Figure 29 Host connect switch a...

Page 7: ...Table 15 Diagnostics LED status Rear panel Network Port Link Status 54 Table 16 Diagnostics LED status Rear panel power supply module PCM OK 54 Table 17 Diagnostics LED status Rear panel power supply...

Page 8: ...manages the storage system l The CLI manages the storage system using command syntax entered via the keyboard or scripting and is the only method available for accessing many advanced features NOTE Fo...

Page 9: ...ns configuration data related optional software and product warranty information For more information see Related MSA documentation below and Support and other resources on page 64 Product QuickSpecs...

Page 10: ...with MSA 1060 2060 2062 Storage enclosures front panel A flexible cable connects the panel to the midplane The panel provides the functions described in the 24 drive and 12 drive front panel illustra...

Page 11: ...e enclosure bezel attachment procedure Figure 2 Attaching removing the enclosure front bezel TIP To remove the bezel from the enclosure reverse the order of the steps previously provided See also Encl...

Page 12: ...rrespond to the chassis LEDs Ear cover icons for LEDs 1 Right ear 1 Enclosure ID LED 4 Unit Identification UID LED 2 System Power LED 5 Disk drive Fault UID LED 3 Module Fault LED 6 Disk drive Online...

Page 13: ...t Guide MSA 2060 enclosures Enclosures support LFF Midline SAS SFF Enterprise SAS and LFF SFF SSD disks They also support LFF Midline SAS and SFF Enterprise and LFF SFF SSD self encrypting disks that...

Page 14: ...the PCM slots see two instances of callout 2 above The controller enclosure accommodates two controller module FRUs of the same type within the controller module slots see callouts 3 and 4 above TIP...

Page 15: ...ts host connection or replication 5 CLI port serial service only 2 Manufacturing port 3 service only 6 CLI port USB Type B 3 Manufacturing port 2 service only 7 Network management port RJ45 4 Manufact...

Page 16: ...MSA 1060 controller module rear panel components The figure below shows two host interface ports configured with pre installed 16Gb FC SFP transceivers If you need to replace an SFP transceiver see H...

Page 17: ...5 6 7 SAS LEDs 1 Host ports host connection 5 CLI port serial service only 2 Manufacturing port 3 service only 6 CLI port USB Type B 3 Manufacturing port 2 service only 7 Network management port RJ45...

Page 18: ...0 2060 2062 enclosures see www hpe com storage spock See also Front panel components on page 10 Refer to the bullet note entitled Note Supported storage enclosure configurations for details pertaining...

Page 19: ...ool owned by the failed controller Supercapacitor pack To protect RAID controller cache in case of power failure HPE MSA controller modules are equipped with supercapacitor technology which in conjunc...

Page 20: ...ues on page 41 See Connecting to the controller CLI port on page 40 which contains information for both Linux and Windows 9 Perform system setup tasks l Sign in to the web based Storage Management Uti...

Page 21: ...cts check the appropriate QuickSpecs for your products see links below l The maximum cable length allowed in any configuration is 2 m 6 56 l When adding multiple disk enclosures you may need to purcha...

Page 22: ...le drive enclosure Figure 16 Cabling connections between controller and drive enclosures Controller A Controller B 1A 1B In 2A 2B 3A 3B 4A 4B 10A 10B Straight through cabling LFF 12 drive or SFF 24 dr...

Page 23: ...ed operating range described in Environmental requirements on page 85 If disks have been recently installed make sure they have had time to adjust to the environmental conditions before they are used...

Page 24: ...60 2060 2062 enclosures AC power supply The AC Power and Cooling Module PCM is shown in the following figure This PCM is supported by all MSA 1060 2060 2062 enclosures AC power cord connect Power swit...

Page 25: ...nectors 4 Attach the black wire to the connector on the PCM see DC PCM figure above a Using a No 2 phillips screwdriver or flat blade remove the screw with square washer from the connection hole b Ali...

Page 26: ...ess the enclosure rear panel when powering on or powering off To power on the system 1 Power up drive enclosure s Press the power switches on the back of each drive enclosure to the On position Allow...

Page 27: ...within the CLI Reference Guide for command syntax and details about connection mode parameter settings relative to supported link speeds Fibre Channel ports are used in either of two capacities l To c...

Page 28: ...ver HBAs using direct attach or a SAS interconnect if using blade systems SAS host interface ports are used for I O traffic and do not support the HPE MSA Remote Snap replication feature About data ho...

Page 29: ...dules See HPE MSA Transceiver Replacement Instructions for guidance 10GbE iSCSI host connect iSCSI controller modules use the Internet SCSI interface protocol for host connection Each controller modul...

Page 30: ...use with SFF 8644 connectors supporting data rates up to 12Gb s MSA 1060 SAS controller enclosures connect to hosts for processing I O they are not used for replication See also SAS protocol on page...

Page 31: ...MSA 1060 diagrams that follow use a single representation for each SFP cabling example This is due to the fact that for either the 4 port or 2 port controller module face plates the port locations are...

Page 32: ...ver 1 Server 2 MSA 2060 2062 SAS Figure 23 Host connect direct attach two servers one HBA per server dual path Server 1 Server 2 MSA 1060 FC or iSCSI Server 1 Server 2 MSA 1060 SAS Figure 24 Host conn...

Page 33: ...rver 4 MSA 2060 2062 FC or iSCSI Server 1 Server 2 Server 3 Server 4 MSA 2060 2062 SAS Figure 25 Host connect direct attach four servers one HBA per server dual path Server 1 Server 2 MSA 1060 SAS Ser...

Page 34: ...er 1 Server 2 Switch A Switch B MSA 2060 2062 FC or iSCSI Figure 27 Host connect switch attach two servers two switches Server 1 Server 2 Switch A Switch B MSA 1060 FC or iSCSI Figure 28 Host connect...

Page 35: ...ult and access via HTTP and Telnet is disabled by default See the Storage Management Guide for more information about suggested protocols Connecting two storage systems to replicate volumes Remote Sna...

Page 36: ...troller A and others are owned by controller B then allow at least one port for replication on each controller module and possibly more than one port per controller module depending on replication tra...

Page 37: ...Create a VLAN or zone for I O traffic on the destination array tan cables l Create a VLAN or zone for replication to isolate I O traffic from replication traffic orange cables The configuration would...

Page 38: ...FC or iSCSI Storage system MSA 1060 FC or iSCSI Storage system Switch replication Figure 33 Connecting two storage systems for Remote Snap multiple servers switches one location Multiple servers diffe...

Page 39: ...rmware versions and provides for uploading and activating firmware if necessary NOTE Update component firmware by installing a firmware file obtained from the HPE web download site as described in Acc...

Page 40: ...ransfer information from a computer or network to the controller enclosure Emulated serial port After the CLI cable is attached to the controller module the management computer should detect a new USB...

Page 41: ...at www hpe com support downloads Obtaining IP values You can manually set static IP address parameters for network ports or you can specify that IP values be set automatically using DHCP Dynamic Host...

Page 42: ...Local Address fe80 2c0 ffff fe44 952f l Autoconfig IP 6 2c0 ffff fe44 952f Controller B l Autoconfig Enabled controller B l Gateway l Link Local Address fe80 2c0 ffff fe44 7010 l Autoconfig IP 6 2c0 f...

Page 43: ...lation 4 Start and configure a terminal emulator using the display settings in Table 5 and the connection settings in Table 6 also see the note following this procedure Parameter Value Terminal emulat...

Page 44: ...and name 8 Type the following command to verify the new IP address l For IPv4 enter the show network parameters CLI command l For IPv6 enter the show ipv6 network parameters CLI command Network parame...

Page 45: ...ing the CLI port and cable known issues on Windows When using the CLI port and cable for setting controller IP addresses and other operations be aware of the following known issues on Microsoft Window...

Page 46: ...ser setup and provides tips for using the system Dashboard and accessing help TIP After signing in to the SMU and completing preboarding and onboarding you can use online help and available tool tips...

Page 47: ...problem as further discussed in the options presented below Basic steps The basic fault isolation steps are listed below and described in Performing basic steps on the next page l Gather fault inform...

Page 48: ...g its capacity status level Use of Collect Logs or get logs is expected as part of providing information for a technical support request Use the SMU The SMU s Dashboard provides access to an Alerts pa...

Page 49: ...row the fault to a FRU connection or both The LEDs also help you identify the location of a FRU reporting a fault Review alerts Alerts report system faults and they are used to monitor system health a...

Page 50: ...k the event log for errors Correcting enclosure IDs When installing a system with disk enclosures attached the enclosure IDs might not match the physical cabling order This is because the controller m...

Page 51: ...ces Be mindful of this when reviewing the Actions column in the diagnostics tables and when reviewing the step procedures provided in this chapter Is the enclosure front panel Fault Service Required L...

Page 52: ...ossible reasons Actions Yes l There is no power l The disk is offline l The disk is not configured Verify that the disk drive module is fully inserted and latched in place and that the enclosure is po...

Page 53: ...fault is caused by a defective cable Replace the cable if necessary l Verify that the switch if any is operating properly If possible test with another port l Verify that the HBA is fully seated and...

Page 54: ...nformation regarding a PCM fault Follow any recommended actions l If the above action does not resolve the fault isolate the fault and contact an authorized service provider for assistance Table 16 Di...

Page 55: ...he port s host link status link activity LED is green If there is I O activity the LED blinks green If data hosts are having trouble accessing the storage system and you cannot locate a specific fault...

Page 56: ...D on l Yes You have isolated the fault to the cable Replace the cable l No Proceed to the next step 9 For enclosures using cable options without SFPs swap the cable option with a known good one Is the...

Page 57: ...one Is the host link status link activiy LED on l Yes You have isolated the fault to the cable Replace the cable l No Proceed to the next step 7 Verify that the HBA is fully seated and that the PCI sl...

Page 58: ...nsion module l No Proceed to the next step 8 Replace the cable with a known good cable ensuring the cable is attached to the original ports used by the previous cable Is the host link status LED on l...

Page 59: ...the CLI run the create peer connection command and then run the create replication set command l In the SMU select Provisioning Volumes Data Protection Add Data Protection Remote Replication and follo...

Page 60: ...ossible reasons Actions Yes System functioning properly No action required No On controller enclosures with iSCSI host interface ports replication set creation fails due to use of CHAP If using CHAP C...

Page 61: ...fic fault in a host or replication data path component Table 21 Diagnostics for replication setup Replicating a volume Has a replication run successfully Answer Possible reasons Actions Yes System fun...

Page 62: ...ption Event PCM fault LED condition Power supply 1 Voltage current temperature fan fault Power or system driven Power supply 2 Voltage current temperature fan fault Power or system driven Table 23 Pow...

Page 63: ...Ds on the PCM will illuminate amber and the PCM OK LED will be off Description Normal operating range Power supply 1 inlet Power supply 1 hot spot 6 C 55 C 6 C 95 C Power supply 2 inlet Power supply 2...

Page 64: ...the product interface Review your product documentation to identify the recommended software update method l To download product updates Hewlett Packard Enterprise Support Center https www hpe com sup...

Page 65: ...com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list https www hpe com services proactivecareadvancedsupportedproducts Proactive Care customer infor...

Page 66: ...info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see https www hpe com info environment Documentation feedback H...

Page 67: ...2062 enclosures provide a removable bezel designed to cover the front panel during enclosure operation The enclosure bezel covers the disk modules and attaches to the left and right hubcaps The bezel...

Page 68: ...ls showing backside of bezel fitted to hubcaps The details above are simplified for clarity They show the slot locations at the base of each hubcap through which the bezel attaches Only the hubcaps ar...

Page 69: ...presented by management software Sequential enclosure ID numbering of controller enclosures begins with the integer 1 The enclosure ID for an attached drive enclosure is nonzero 2 System Power Green...

Page 70: ...event has been identified but the problem needs attention Off No fault condition exits 4 Unit Identification UID Blue Blinking The enclosure is identified Off Identity LED is not illuminated 5 Disk d...

Page 71: ...e right side of hubcap Figure 42 Cover details for enclosure ears Disk drive LEDs 2 1 2 1 3 5 LFF disk drive module 2 5 SFF disk drive module Fault UID amber blue 1 Activity green 2 Disk drive LED key...

Page 72: ...nel LED behavior for component field replaceable units ACT CLI CLI 12Gb s Mfg 1 Mfg 2 Mfg 3 CACHE DP 4 DP 1 ACT CLI CLI 12Gb s Mfg 1 Mfg 2 Mfg 3 CACHE DP 4 DP 1 2 2 6 5 3 4 MSA 2060 2062 controller en...

Page 73: ...Remove Off The controller module is not prepared for removal White The controller module is prepared for removal 5 Identify Blue The controller module is being identified 6 Cache Status2 Green Cache...

Page 74: ...tself indicate that any user data is at risk or that any action is necessary Off In a working controller cache is clean contains no unwritten data This is an occasional condition that occurs while the...

Page 75: ...7 Cache Status2 Green Cache is dirty contains unwritten data and operation is normal The unwritten information can be log or debug data that remains in the cache so a green Cache Status LED does not b...

Page 76: ...y itself indicate that any user data is at risk or that any action is necessary Off In a working controller cache is clean contains no unwritten data This is an occasional condition that occurs while...

Page 77: ...operation is normal The unwritten information can be log or debug data that remains in the cache so a green Cache Status LED does not by itself indicate that any user data is at risk or that any acti...

Page 78: ...contains unwritten data and operation is normal The unwritten information can be log or debug data that remains in the cache so a green Cache Status LED does not by itself indicate that any user data...

Page 79: ...pack on page 19 If the LED is blinking momentarily slowly the cache is in a self refresh mode In self refresh mode if primary power is restored before the backup power is depleted 3 30 minutes dependi...

Page 80: ...fault occurs the colors of the LEDs will display as shown below PCM OK Green Fan Fail Amber AC or DC Fail Amber PCM Fail Amber LED behavior status Off Off Off Off No AC or DC power on any PCM Off Off...

Page 81: ...fy Blue The expansion module is being identified Blinking blue 1 second on 1 second off to identify the expansion module 2 Fault Off The expansion module is operating normally Amber A fault has been d...

Page 82: ...es not cause the connection to cease operation e g not all links are established over temperature Blinking Blinking 1s on 1s off Critical Fault any fault causing operation of the cable to cease or fai...

Page 83: ...aintain a voltage with not more than 5 percent fluctuation The customer facilities must also provide suitable surge protection l Site wiring must include an earth ground connection to the AC power sou...

Page 84: ...ms having an earth ground connection To reduce the risk of electric shock do not plug an enclosure into any other type of power system Contact your facilities manager or a qualified electrician if you...

Page 85: ...all enclosures The tables below provide enclosure dimensions and weights Weights are based on an enclosure having a full complement of disk drives two controller or expansion modules and two power an...

Page 86: ...ource for each module AC DC power is provided by up to two auto ranging PCMs with integrated axial cooling fans The enclosure s IOMs control fan speed The PCMs meet standard voltage requirements for b...

Page 87: ...r assembly l Remove clutter plastic vinyl foam from the static protected workstation Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the...

Page 88: ...for your MSA 1060 controller module Qualified fanout cable options are briefly described in Cable requirements for MSA 1060 2060 2062 disk enclosures on page 21 NOTE Qualified SAS fanout cable option...

Page 89: ...anel 14 disk enclosure rear panel 17 enclosure front panel LFF 12 drive 12 enclosure front panel SFF 24 drive 11 connections verify 23 controller enclosure connecting to disk enclosures 21 connecting...

Page 90: ...te wiring requirements 83 R regulatory safety compliance 65 requirements electical 86 environmental 85 management host 85 physical 85 safety 83 site 83 RFI EMI connector hoods 35 85 S safety precuatio...

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