hestan GES08, Installation Instructions Manual, Page: 34 / 36

©2019 Hestan Commercial Corporation
34
EN
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To locate an authorized
service agent in your area, contact your Hestan dealer, local representative, or the manufacturer. Before you call, please
have the model number information ready. This information is shown on a sticker affixed to one of the inside vertical
surfaces of your product.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Outdoor product:
www.hestanoutdoor.com.
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a Hestan outdoor product (the “Product”)
from an HCC authorized dealer that the Product is free from defective materials or workmanship for a period of one (1) year from
the date of original retail purchase or closing date for new construction, whichever period is longer (“Limited Warranty Period”).
HCC agrees to repair or replace, at HCC’s sole option, any part or component of the Product that fails due to defective materials or
workmanship during the Limited Warranty Period. This Limited Warranty is not transferable and does not extend to anyone beyond
the original consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products purchased and received from an HCC
authorized dealer in the fifty United States, the District of Columbia and Canada. This Limited Warranty applies only to Products in
non-commercial use and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty, the Purchaser must immediately
contact the dealer from whom the Product was purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to make the Product
reasonably accessible for service. Service is to be provided during normal business hours of the authorized Hestan Commercial
Service Provider. To the extent Purchaser requests service outside of the normal business hours of the authorized Hestan Commercial
Service Provider, Purchaser will pay the difference between regular rates and overtime or premium rates. Purchaser is required to pay
all travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan Commercial Service Provider.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay for: damage to or defects in any Product
not purchased from an HCC authorized dealer; color variations in color finishes or other cosmetic damage; failure or damage from
abuse, misuse, accident, fire, natural disaster, commercial use of the Product, or loss of electrical power or gas supply to the Product;
damage from alteration, improper installation, or improper operation of the Product; damage from improper or unauthorized repair
or replacement of any part or component of the Product; damage from service by someone other than an authorized agent or
representative of the Hestan Commercial Service Network; normal wear and tear; damage from exposure of the Product to a corrosive
atmosphere containing chlorine, fluorine, or any other damaging chemicals; exposure to a salt water environment; damage resulting
from the failure to provide normal care and maintenance to the Product; damage HCC was not notified of within the Limited
Warranty Period; and incidental and consequential damages caused by any defective material or workmanship.
ARBITRATION:
This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between Purchaser and HCC regarding or related
to the Product or to this Limited Warranty shall be resolved by binding arbitration only on an individual basis with Purchaser.
Arbitration will be conducted by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules or
by JAMS. The arbitration hearing shall be before one arbitrator appointed by the AAA or JAMS. The arbitrator shall not conduct class
arbitration and Purchaser shall not bring any claims against HCC in a representative capacity on behalf of others.