©2016 Hestan Commercial Corporation
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EN
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To locate an authorized
service agent in your area, contact your Hestan dealer, local representative, or the manufacturer. Before you call, please
have the model number information ready. This information is shown on a sticker affixed to one of the inside vertical
surfaces of your product.
Hestan Commercial Products
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Outdoor product:
www.hestanoutdoor.com.
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a Hestan outdoor product (the “Product”)
from an HCC authorized dealer that the Product is free from defective materials or workmanship for a period of one (1) year from
the date of original retail purchase or closing date for new construction, whichever period is longer (“Limited Warranty Period”).
HCC agrees to repair or replace, at HCC’s sole option, any part or component of the Product that fails due to defective materials or
workmanship during the Limited Warranty Period. This Limited Warranty is not transferable and does not extend to anyone beyond
the original consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products purchased and received from an HCC
authorized dealer in the fifty United States, the District of Columbia and Canada. This Limited Warranty applies only to Products in
non-commercial use and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty, the Purchaser must immediately
contact the dealer from whom the Product was purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to make the Product
reasonably accessible for service. Service is to be provided during normal business hours of the authorized Hestan Commercial
Service Provider. To the extent Purchaser requests service outside of the normal business hours of the authorized Hestan Commercial
Service Provider, Purchaser will pay the difference between regular rates and overtime or premium rates. Purchaser is required to pay
all travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan Commercial Service Provider.
EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:
In addition to the One-Year Limited Warranty, the following components have extended warranty coverage as specifically set forth
below:
1. The Product’s stainless steel grill body, DiamondCut cooking grates and warming rack, stainless Trellis grill burners, Sear
burners and rotisserie infrared burner (where applicable) are warranted to be free from defects in material and workmanship
under normal non-commercial use and service for the lifetime of the original Purchaser. This excludes surface corrosion,
scratches, and discoloration which may occur during normal use and is limited to replacement of the defective part(s), with
the Purchaser paying all other costs, including labor, shipping and handling, as applicable.
2. The Product’s spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies (where applicable) are warranted to
be free from defects in material and workmanship, under normal non-commercial use and service, for a period of five (5) years
from the original date of purchase;. This is limited to replacement of the defective parts, with the Purchaser paying all other
costs, including labor, shipping, and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay for: damage to or defects in any Product
not purchased from an HCC authorized dealer; color variations in color finishes or other cosmetic damage; failure or damage from
