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14 – WARRANTY
INDUSTRIAS HERGÓM, S.A., rejects any liability derived from a faulty installation or incorrect use and
reserves the right to alter its products without prior warning.
Any liability due to manufacturing defects will be subject to the criteria and verification of the company’s
experts and will be limited to the repair or replacement of its products, excluding any construction work
or damage the said repairs may cause.
Warranty:
Hergom offers the purchaser of this appliance a limited 5-year warranty against manufacturing defects
from the date of purchase:
Fireplace firebox
5-year Warranty
Electrical components
2-year Warranty
Glass, Refractory Firebricks,
Door seal, Glass, Flame Grate,
Paint
Not covered by warranty as their
use is out of the manufacturers
control and subject to quality of
firewood, and user operation.
The warranty is voided by any evidence of tampering by unauthorised persons, misuse or abuse, or if the
product has not been used as per the instructions.
Conditions to activate the warranty:
1.
The appliance must be within the time limits described above (the date from which the product was
purchased will be considered as the start of the warranty period).
2.
The complaint must be presented and validated by one of our agents and endorsed by ADF.
3.
The installation, use and maintenance conditions described in this manual have been strictly respected
and no misuse has occurred or changes or modifications to the product.
4.
The Warranty is limited to the replacement / repair by the ADF or its agent of the components known
to be damaged and excludes any other type of cover or damages.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
The benefits given under this Limited Warranty are in addition to other rights and remedies you have
under the Australian Consumer Law that cannot be excluded.
