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MY20H06-2_1.0_26.08.2019

87

Troubleshooting, fault clearance and repair

9.3

Rechargeable battery

Symptom

Cause

Remedy

The battery discharges 

quickly.

The battery may be at the end of its service 

life.

Replace the battery with a new one.

The battery cannot be 

recharged.

Is the charger mains plug firmly connected 

to the socket?

Pull out the charger mains plug and reconnect it again. 

Try charging again.

If the battery still won't recharge, contact your specialist dealer.

Is the charger plug firmly connected to 

battery?

Pull out the charger mains plug and reconnect it again. 

Try charging again.

If the battery still won't recharge, contact your specialist dealer.

Is the adapter firmly connected to the 

charger plug or the battery's charging port?

Connect the adapter firmly to the charger plug or the battery's 
charging port.

Re-start the charging process. 

Contact your specialist dealer if the battery still does not charge.

Is the battery, the connection terminal for 

the battery charger or the charger adapter 

dirty?

Wipe the connection terminal with a dry cloth to clean it. 

Try charging again.

If the battery still won't recharge, contact your specialist dealer.

The battery does not start 

charging when the charger 

is connected.

The battery may be at the end of its service 

life.

Replace the battery with a new one.

The battery and charger 

become hot.

The temperature of the battery or the 

charger may have exceeded the operating 

temperature range.

Stop the charging process.

Wait a while and then start charging again. 

If the battery is too hot to touch, there might be a problem with the 
battery. Contact your specialist dealer.

The charger is hot.

If the charger is used continuously to 

charge batteries, it may become hot.

Wait a while before using the charger again.

The LED on the charger 

does not light up.

Is the charger plug firmly connected to 

battery?

Check the connection to the external body before inserting the 
charger plug again. 

If nothing changes, contact your specialist dealer.

Is the battery fully charged?

The LED on the battery charger will go out when the battery is fully 
charged. This is not a malfunction. 

Pull out the charger mains plug and reconnect it again.

Then try charging again.

If the LED on the charger still does not light up, contact your 
specialist dealer.

The battery cannot be 

removed.

Contact your specialist dealer.

The battery cannot be 

inserted.

Contact your specialist dealer.

Fluid is leaking from the 

battery.

Move away from the battery immediately. 

Contact the fire service immediately.

Observe all the safety instructions in Section 2 Safety.

There is an unusual smell.

Move away from the battery immediately. 

Contact the fire service immediately.

Observe all the safety instructions in Section 2 Safety.

Table 44: Error solution for battery

WARNING

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WARNING

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Summary of Contents for FAZUA Futuro 10 FA 20" 252Wh 10G S

Page 1: ...TRANSLATION OF THE ORIGINAL OPERATING INSTRUCTIONS IMPORTANT READ CAREFULLY BEFORE USE KEEP SAFE TO CONSULT AT A LATER DATE Pedelecs Futuro 10 FA 20 252Wh 10G S 20 Y 0001 MY20H06 2 1 0 26 August 2019...

Page 2: ...Disc brake 18 3 1 3 3 Back pedal brake 18 3 1 3 4 ABS 19 3 1 4 Electric drive system 20 3 1 5 Drive unit 20 3 1 6 Rechargeable battery 21 3 1 7 Control panel 21 3 2 Charger 22 3 3 Proper use 23 3 4 Im...

Page 3: ...lection 55 6 3 8 2 Adjusting the rebound 56 6 3 9 Retracting the brake linings 56 6 4 Accessories 57 6 4 1 Child seat 57 6 4 2 Bicycle trailers 58 6 4 3 Pannier rack 58 6 5 Before each ride 59 6 6 Che...

Page 4: ...rake cables 81 7 4 10 Gear shift 81 7 4 11 Stem 81 7 4 12 USB port 81 7 4 13 Checking the belt and chain tension 81 8 Maintenance 82 8 1 Axle with quick release 83 8 1 1 Checking the quick release 83...

Page 5: ...entifying the operating instructions You will find the operating instructions identification number at the bottom left hand side of each page The identification number consists of the document number...

Page 6: ...st dealer you will find other specialist dealers online at www hercules bikes de The rider or the operator of the pedelec will be instructed on the pedelec s functions in person when the supplying spe...

Page 7: ...ing instructions 1 8 3 Information on the nameplate Besides warnings product nameplates also contain other important information about the pedelec Term Meaning Operating instructions Original operatin...

Page 8: ...e year in which the pedelec was manufactured The production period is from August 2019 to July 2020 7 Pedelec type You can find further information in Section 1 9 3 8 Safety markings You can find more...

Page 9: ...le Store in a dry place until disposal Never store in the vicinity of flammable substances Never open or repair the battery Charge the battery before use Only use the charger included in the scope of...

Page 10: ...AUTION Intoxication from suspension oil Suspension oil in the rear frame damper is toxic to the touch irritates respiratory tracts and causes cancer sterility and mutation in germ cells Never disassem...

Page 11: ...onal protective equipment We recommend that you wear a suitable cycling helmet We also recommend that you wear sturdy footwear and typical close fitting clothing for bicycles 2 7 Safety markings and s...

Page 12: ...r swallowing Drink plenty of milk or water and induce vomiting Seek medical advice immediately 2 8 3 Fighting fire The safety electronics may fail if the battery is damaged or faulty The residual volt...

Page 13: ...ls and lubricants from the fork The brake system must be repaired immediately if brake fluid leaks out Contact your specialist dealer about repair Dispose of leaking brake fluid in an environmentally...

Page 14: ...Front wheel 2 Fork 3 Front guard 4 Headlight 5 Handlebars 6 Stem 7 Frame 8 Seat post 9 Saddle 10 Pannier rack 11 Pannier rack battery 12 Rear light and reflector 13 Rear guard 14 Kickstand 15 Rear whe...

Page 15: ...Figure 4 Pedelec without suspension 1 and with suspension 2 when riding over an obstacle The suspension prevents an impact such as one caused by a stone lying in the bike s path from being channelled...

Page 16: ...release 7 stanchion 8 and spring 9 3 1 2 2 Air suspension fork structure The pedelec s fork features both air suspension and a compression damper plus a rebound damper in some cases Figure 6 Example...

Page 17: ...c rim brake on the front and rear wheels disc brake on the front and rear wheels or a rim brake on the front and rear wheels and an additional back pedal brake The mechanical brakes are used as an eme...

Page 18: ...o the cylinders in the brake calliper The braking force is boosted by a speed reduction and applied to the brake linings These apply the brake disc mechanically If the brake lever is pushed the brake...

Page 19: ...the tyres and the road surface The ABS function terminates when one of the following events occurs The buffer chamber in the ABS control unit is filled completely The pedelec has come to a halt The ri...

Page 20: ...rive unit Figure 16 Drive unit As soon as the required muscle power from the rider pedalling passes a certain level the motor is activated gently and assists the pedalling motion of the rider The moto...

Page 21: ...service life can be extended if it is well maintained and above all stored at the correct temperatures The charging capacity will decrease with age even if the battery is maintained properly If the op...

Page 22: ...plied charger to charge the pedelec Figure 19 Charger detail 1 Mains plug 2 LED display charger 3 Mains plug 4 Connecting cable 5 Power jack Nominal input voltage 100 240 V AC Frequency 50 60 Hz Outpu...

Page 23: ...s and braking should be practised The strain on the rider in particular the hands and wrists arms shoulders neck and back is accordingly high Inexperienced riders tend to brake exces sively and lose c...

Page 24: ...s City and trekking bicycles Child s bicycles bicycles for young adults Mountain bikes Racing bicycle Cargo bike Folding bicycle City and trekking bicy cles are not sports bicycles If used for sports...

Page 25: ...chnical data Assistance torque max 60 Nm Q factor min 135 without crank arm Operating temperature 20 60 C Storage temperature 20 60 C Protection class IP 54 Chainline 49 52 mm Weight about 1 3 kg Tabl...

Page 26: ...iction 3 5 3 Tightening torque if there is no other data on the component A weighted emission sound pressure level 70 dB A Total vibration level for the hands and arms 2 5 m s Highest effective value...

Page 27: ...nical data Area of use City and trekking bicycles Child s bicycles bicycles for young adults Mountain bikes Racing bicycle Cargo bike Folding bicycle Suitable for tar macked and paved roads Suitable f...

Page 28: ...er drive off road or perform jumps Never drive off road or perform jumps Never drive off road or perform jumps Never drive off road or perform jumps Never drive off road or perform jumps over 15 cm Ne...

Page 29: ...panel on screen indicators 3 7 4 Control panel Figure 22 Overview of the structure and operating elements The control panel controls the drive system via three buttons and displays either the charge...

Page 30: ...on Colour Meaning Green The status screen flashes green briefly after the drive pack has been successfully installed into the pedelec This gives you a visual signal that the system can now be switched...

Page 31: ...iler portal Crash caused by unintentional activation There is a risk of injury if the drive system is activated unintentionally Remove the battery before the pedelec is transported Risk of fire and ex...

Page 32: ...with a hydraulic seat post upside down on the floor otherwise you will damage the seat post lever Store the pedelec battery and charger in a dry clean location Temperatures under 10 C or over 60 C sho...

Page 33: ...eration Store the pedelec battery and charger in a dry clean environment We recommend storing them in uninhabited rooms with smoke alarms Dry locations with an ambient temperature of about 20 C are id...

Page 34: ...operating instructions The battery is supplied separately from the pedelec Injury to the eyes Problems may arise if the settings are not made to components properly and you may sustain serious injurie...

Page 35: ...may be damaged The battery may be fully charged if at least one but not all of the LEDs on the battery level indicator is lit up Once the battery has been charged insert it into the pedelec 5 3 2 Inst...

Page 36: ...ick release lever into the axle Tighten the securing screw with a 5 mm hexagon socket spanner to 5 6 Nm The lever is mounted Figure 27 Tightening the securing screw 5 3 2 2 Installing the wheel with s...

Page 37: ...ome caught in the brake disc and block the wheel This will cause a crash Never fit a defective quick release axle Crash caused by faulty or incorrectly installed quick release axle The brake disc beco...

Page 38: ...elease A faulty or incorrectly installed quick release may become caught in the brake disc and block the wheel This will cause a crash Never fit a defective quick release Crash caused by faulty or inc...

Page 39: ...5 3 4 1 Wheel with quick release 15 mm The procedure for installing the 15 x 100 mm and 15 x 110 mm quick releases is the same Place the front wheel in the fork ends of the fork Push the axle through...

Page 40: ...the lever tension or anti clockwise to reduce the lever tension Reinsert the axle nut lock and tighten the screw to 0 9 Nm 8 in lb Repeat the steps for installing the axle to check proper installatio...

Page 41: ...on the upper headset cup pull the front wheel brake with the other hand and try to push the pedelec backwards and forwards The headset cup halves must not move towards one another while you are doing...

Page 42: ...the spokes on the wheels and on the chain drive This may cause a crash with injuries Wear sturdy footwear and close fitting clothing WARNING CAUTION Risk of fire and burning due to hot motor The motor...

Page 43: ...m permitted tyre pressure to optimize your range Motor power indicator Keep an eye on the motor power indicator on the display screen and adjust your riding accordingly A long bar indicates high power...

Page 44: ...tected This means that there is a temporary or non critical disturbance which in most cases leads to a loss of performance You can still ride your pedelec even if a soft fault occurs However this is n...

Page 45: ...to a wall so that you can lean on the wall to support yourself or ask another person to hold the pedelec for you Climb onto the bicycle Place your heel on the pedal and extend your leg so that the pe...

Page 46: ...e right horizontal position ensures an optimal leverage position for legs This prevents knee pain and painful incorrect pelvis positions If you have displaced the saddle more than 10 mm you then need...

Page 47: ...caused by loose stem Incorrectly fastened screws may come loose due to impact The stem may no longer be firmly fixed in its position as a result This will cause a crash with injuries Check the handle...

Page 48: ...ighten the knurled nut on the seat post if the clamping lever s clamping force is not sufficient If you are unable to set the clamping force the specialist dealer will need to check the quick release...

Page 49: ...54 Using the setting screw 2 to adjust the distance from the brake lever to the handlebar grip 1 Crash caused by incorrectly set grip distance If brake cylinders are set incorrectly or installed wron...

Page 50: ...usting the air suspension fork negative deflection Only applies to pedelecs with this equipment The air valve is located under a cover on the head of the left shock absorber Screw off the cover Figure...

Page 51: ...edelecs with this equipment You can adjust the fork by tensioning the spring to the rider s weight and their preferred riding style It is not the coil spring hardness which is adjusted it is its pre t...

Page 52: ...t can be used as the starting point for subsequent optimised settings and to safeguard against unintentional changes 6 3 6 1 Adjusting the negative deflection Negative deflection sag is compression of...

Page 53: ...ghten the blue air cover cap clockwise 6 3 6 2 Adjusting the rebound The rebound defines the speed at which the fork rebounds after being loaded The rebound setting depends on the air pressure setting...

Page 54: ...eflection Put on your usual bicycling clothing including luggage Sit on the pedelec in your usual riding position and support yourself against an object such as a wall or tree Push the O ring downward...

Page 55: ...air pressure of the damper so that it corresponds to your weight Attach the high pressure pump to the damper Slowly compress the damper over 25 of the deflection 10 times until you have reached the de...

Page 56: ...n until it stops Determine your rebound setting based on the air pressure Turn the rebound adjuster back anti clockwise by the number of clicks specified in the table below 6 3 9 Retracting the brake...

Page 57: ...list dealer must install the child seat the first time to ensure that it is safely fitted Description Article number Protective cover for electrical components 080 41000 ff Panniers system component 0...

Page 58: ...sure that it is safely fitted 6 4 3 Pannier rack The specialist dealer will advise on choosing a suitable pannier rack The specialist dealer must install the pannier rack the first time to ensure that...

Page 59: ...eck the battery is firmly in place Check that the lighting reflector and brake for instance are sufficiently clean You must check that the mudguards the pannier rack and the chain guard are securely i...

Page 60: ...eeds to steer and brake This can lead to a loss of control This may cause a crash with injuries You should practice how to use a loaded pannier rack safely before using the pedelec in public spaces CA...

Page 61: ...ay result in fire or an explosion Only ever use the battery with the supplied charger DANGER WARNING CAUTION Electric shock caused by penetration by water There is a risk of electric shock if it is pe...

Page 62: ...tely and never charge them Only operate the battery and accessories if they are in perfect condition Only use batteries which are approved for use on your pedelec Do not use the battery with defective...

Page 63: ...ater Penetration by water can cause a short circuit The battery may self ignite and explode Never immerse the battery in water Never clean the battery with a pressure washer If there is reason to beli...

Page 64: ...is displayed by the battery level indicator on the battery Every LED represents 20 of the capacity Once 5 LEDs are illuminated the battery is completely charged Once the battery is fully charged the L...

Page 65: ...e level by briefly pressing the On Off button on the battery Once charging is complete unplug the charger from the mains and the battery from the charger 6 10 2 Inserting the battery into the drive un...

Page 66: ...the bottom bracket axle directly under the down tube on the pedelec in front of the free interface on the bottom bracket axle 2 Swing the upper end of the drive unit into the down tube until the lock...

Page 67: ...unlocked Figure 73 Removing the drive unit from the pedelec Hold the drive unit firmly with one hand Press the drive unit firmly against the frame With the other hand press the push button 3 Swing th...

Page 68: ...s display a switch off animation and the battery is switched off 6 12 3 Drive system standstill The pedelec shuts down If the pedelec has not been moved for 10 hours and no button has been pressed on...

Page 69: ...han a change in level of assistance Only enter data when the bicycle is stationary Notice Do not use the display as a handle You may irreparably damage the display if you use it to lift the pedelec In...

Page 70: ...s DANGER After swallowing Rinse out mouth with water Never induce vomiting Risk of aspiration Place a person lying on their back who is vomiting in a stable recovery position on their side Seek medica...

Page 71: ...a crash which may result in injuries Ride slowly and brake in good time Crash caused by incorrect use Handling the brake improperly can lead to loss of control or crashes which may result in injuries...

Page 72: ...fork feel stiffer and you are riding on soft ground The lever positions between the OPEN and HARD positions enable fine adjustment of compression damping We recommend setting the lever of the compress...

Page 73: ...ever of the compression adjuster to the OPEN position first 6 16 Gear shift The selection of the appropriate gear is a prerequisite for a physically comfortable ride and making sure that the electric...

Page 74: ...over or fall which may cause injury Switching down several gears to a low gear may cause the twist grip outer sleeve to suddenly come off This will not have an adverse effect on the twist grip s corr...

Page 75: ...frame damper after each ride Cleaning the battery once a month Chain mainly tarmacked road every 250 300 km Basic cleaning and preservation of all components at least every six months Clean the charge...

Page 76: ...Wash down all parts with dish washing detergent and a toothbrush Service the drive elements after cleaning Crash caused by brake failure The braking effect may be unusually poor temporarily after clea...

Page 77: ...attery is only protected from simple spray water Penetration by water can cause a short circuit The battery may self ignite and explode Never clean the battery with a high pressure water device water...

Page 78: ...7 3 6 Servicing the chain Grease the chain thoroughly with chain oil after cleaning 7 3 7 Servicing the drive elements Service front and rear derailleur articulated shafts and jockey wheels with Teflo...

Page 79: ...t the same time as every second brake lining replacement 7 4 4 Checking and adjusting the tyre pressure 7 4 4 1 Dunlop valve The tyre pressure cannot be measured on the simple Dunlop valve The tyre pr...

Page 80: ...e rim with the tips of your fingers 7 4 5 Brake system The maintenance interval for the brake depends on the weather conditions and how frequent the pedelec is used If the pedelec is used under extrem...

Page 81: ...r wear and signs of corrosion maintain with an oily cloth and for oil leaks 7 4 12 USB port 7 4 13 Checking the belt and chain tension Check the chain tension in three or four positions turning the cr...

Page 82: ...d specialist knowledge are required to repair the brakes Incorrect or unauthorised assembly can damage the brakes This may lead to an accident with injuries Only specialist dealers may carry out repai...

Page 83: ...ou will need to adjust the setting for the shift cable tension Carefully pull the adjusting sleeve away from the shifter housing turning it as you do so Check the gear shift function after each adjust...

Page 84: ...oth gear shift set the adjusting sleeves underneath the chain stay on the frame The shift cable has around 1 mm play when it is pulled out gently Figure 85 Adjusting sleeves 2 on two alternative versi...

Page 85: ...sert the battery Start the drive system If the drive system does not start up remove the display Fasten the display Start the drive system Contact your specialist dealer if the drive system does not s...

Page 86: ...distance is too short The journey distance can be shorter depending on the road conditions the gear level and the entire light usage time Check the battery level If the battery is almost flat recharg...

Page 87: ...ttery with a new one The battery and charger become hot The temperature of the battery or the charger may have exceeded the operating temperature range Stop the charging process Wait a while and then...

Page 88: ...ble correctly Check whether the power cable connector connecting the motor unit to the drive unit has not disconnected If you are not sure contact your specialist dealer A component may be connected w...

Page 89: ...er shifting gears Contact your specialist dealer It is normal to hear a noise coming from the rear wheel when cycling as normal The gear shift setting may not have been made properly Contact your spec...

Page 90: ...se original parts and lubricants only The individual pedelec parts have been carefully selected and matched to one other Only original parts and lubricants must be used for maintenance and repair The...

Page 91: ...ts of the decommissioned pedelec in a dry place free from frost where they are protected from direct sunlight Risk of fire and explosion due to defective battery The safety electronics may fail if the...

Page 92: ...2_1 0_26 08 2019 92 Documents 11 Documents 11 1 Parts list There was no information relating to a parts list yet at the time of going to press You ll find the information in the latest operating instr...

Page 93: ...New bell as specified in the parts list Suspension elements Fork suspension fork Check for damage O K Damage detected New fork as specified in the parts list Rear frame damper Check for damage O K Da...

Page 94: ...elec travelling 10 too fast slow Shut off pedelec until source of fault is found Cabling Visual inspection O K Failure in system damage kinked cables New cabling Battery mount Firmly in position lock...

Page 95: ...ose Retighten screws Attachments 6 months Check mount fastening O K Loose Retighten screws Bell 6 months Functional check O K No ring too quiet missing New bell as specified in the parts list Suspensi...

Page 96: ...Functional check O K Loose Retighten screws Shift cables Check for damage Functional check O K Loose or defective Adjust shift cables new shift cables if necessary Front derailleur Check for damage Fu...

Page 97: ...hen shifting gear Readjust gear shift Suspension compo nents fork shock absorber seat post Functional check O K Suspension too deep or no longer exists Locate defective component and correct Electric...

Page 98: ...Frame 14 Front wheel brake 17 18 braking 71 Front wheel see Wheel G Gear shift twist grip checking 81 Gear shift maintaining 81 switching 73 H Handlebars 14 29 Hub 15 I Initial commissioning 35 J Jou...

Page 99: ...r the motor electrical power assistance Electrically power assisted cycle pedelec Source EN 15194 2017 electrically power assisted cycle equipped with pedals and an auxiliary electric motor which cann...

Page 100: ...n tyres with coarse tread patterns and a wide range of transmission gears Off road rough terrain Source EN 15194 2017 coarse pebble tracks forest trails and other general off road tracks where tree ro...

Page 101: ...194 2017 assembly or combination of hub spokes or disc and rim but excluding tyre assembly Work environment Source EN ISO 9000 2015 set of conditions under which work is performed Year of manufacture...

Page 102: ...ically power assisted cycles comply with all applicable basic requirements of Electromagnetic Compatibility Directive 2014 30 EU The following standards were applied ISO DIS 20607 2018 Safety of machi...

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