Hengstler eXtendo X-56 Operating Manual Download Page 4 | Manualshive

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eXtendo®

Thermal Printer Family

Part No. D-684-124

Mod. No. 4 270919 HW1

page 4 of 33

Table of Contents

...................................................................................................................................... 6

Additional Documentation

........................................................................................................ 6

Important Information and Safety Instructions

................................................................................... 7

Systems Specific Safety Instructions and Symbols

...................................................................... 7

General Information

.................................................................................................................. 7

........................................................................................................................................... 8

Overview of Thermal Printing Technology

.................................................................................. 8

X-56 versus X-80

........................................................................................................................ 8

Functional View

........................................................................................................................ 9

Description of Components and Operation

................................................................................ 9

Location of Controls and Connectors

....................................................................................... 10

Operation of Sensors and LEDs

................................................................................................ 11

Paper Entrance / Black Mark Sensor

..................................................................................... 11

Paper Pre-End (Paper Low) Sensor Option

........................................................................... 12

..................................................................................................................... 14

Printhead Status Sensor

...................................................................................................... 14

Chute/Jam Sensor

.............................................................................................................. 14

Graphic Printing vs. Printing with Printer’s Fonts

...................................................................... 15

Features Selected at Time of Order

.......................................................................................... 16

...................................................................................................................................... 17

.............................................................................................................................. 17

................................................................................................................................. 17

Mounting Printer

..................................................................................................................... 17

Installing Paper Guides

............................................................................................................ 18

..................................................................................................................................... 19

................................................................................................................................. 19

Data Interfacing

.................................................................................................................. 19

.......................................................................................................................... 21

Hengstler Paper Roll Holders

............................................................................................... 21

Designing Your Own Paper Roll Holder

................................................................................. 21

Power Supply Specifications

................................................................................................... 22

Electrical Design Aspects

......................................................................................................... 22

........................................................................................................................................ 23

........................................................................................................................ 23

Printhead Position Control

...................................................................................................... 23

Paper Advance Wheel

.............................................................................................................. 23

............................................................................................................................. 24

Cutter Operation

..................................................................................................................... 24

Partial Cut with Chute Sensor

.............................................................................................. 24

eXtendo® Digital Tools

............................................................................................................. 25

Low Current Operation

.................................................................................................................... 26

............................................................................................................................. 26

Graphics/Bar Codes

................................................................................................................ 26

Inverse Printing

....................................................................................................................... 26

Dot History Factor

................................................................................................................... 26

Multi-Strobe Factor

................................................................................................................. 26

Print Density Adjustment

......................................................................................................... 26

Troubleshooting

.............................................................................................................................. 27

.................................................................................................................................... 27

Repair and Support

..................................................................................................................... 27

.............................................................................................................................. 28

....................................................................................................................... 28

Converting Paper

.................................................................................................................... 28

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Summary of Contents for eXtendo X-56

Page 1: ...Part No D 684 124 Version 1 10 Mod No 4 270919 HW1 Operating Manual eXtendo Thermal Printer Family Models X 56 and X 80 E ...

Page 2: ...ined in this manual is given without regard to any possible patent protection All rights reserved Reproduction translation and or distribution of this document or extracts thereof are permitted only by express authorization from Hengstler GmbH The Hengstler name eXtendo and the Hengstler logo are registered trademarks of Hengstler GmbH and the Danaher Corporation Windows and Microsoft are register...

Page 3: ...sitions used in prototypes only Add printhead up status to LED Indicators Revise Head Status Sensor to reflect no printing when printhead is up Troubleshooting section revised re printhead up operation Added printing current specs under Technical Specifications 1 05 2009 May 15 CBL Closed Add section on low current operation Add FCC Part 15 statement Add EN55022 EN55024 statements Add two General ...

Page 4: ...ith Printer s Fonts 15 3 8 Features Selected at Time of Order 16 5 Installation 17 5 1 Unpacking 17 5 2 Function 17 5 3 Mounting Printer 17 5 4 Installing Paper Guides 18 5 5 Wiring 19 5 5 1 Power 19 5 5 2 Data Interfacing 19 5 6 Paper Supply 21 5 6 1 Hengstler Paper Roll Holders 21 5 6 2 Designing Your Own Paper Roll Holder 21 5 7 Power Supply Specifications 22 5 8 Electrical Design Aspects 22 6 ...

Page 5: ... 12 Technical Specifications 30 12 1 General Specifications X 56 and X 80 30 12 2 X 56 Specifications 31 12 3 X 80 Specifications 31 12 4 Electromagnetic Compatibility 32 12 4 1 FCC Part 15 Class B Device 32 12 4 2 EN55022 Emissions 32 12 4 3 EN55024 Electromagnetic Susceptibility 32 13 Spare Parts and Accessories 33 ...

Page 6: ...ity The eXtendo printer family has been designed for use in a wide variety of applications including ticketing parking banking transit reverse vending kiosk car wash fuel dispensing and vending applications In order to provide the optimal cost benefit ratio the eXtendo family of printers allows you to choose and buy only the features that you need for your application This extreme customization in...

Page 7: ...ross Reference 2 2 General Information Hengstler GmbH accepts no liability for the safe operation of the eXtendo thermal printer family unless Hengstler original products are used exclusively and the following instructions and recommendations are heeded If unauthorized persons perform any repairs or modifications to the printer mechanism and the controller HENGSTLER will not accept any liability a...

Page 8: ...es the paper to the position of the next dot row and the process is repeated You may note immediately several of the advantages of thermal printing First since the printing is done with heat there is no noise from the printing process itself Thermal printing is inherently quiet compared to most other technologies such as impact dot matrix Also there is only one moving element in the thermal printe...

Page 9: ...tter are all connected to the controller which controls all these components to function at the proper time and which also communicates to the host The cutter separates the paper from the paper roll when instructed to do so Several sensors monitor progress as the printed document is created All these items are mounted in a conductive plastic housing to discharge any static and to provide electrica...

Page 10: ...hort pieces of paper to remain in the paper path without the operator s knowledge eventually causing an obstruction and a paper jam The chute jam sensor located at the paper exit monitors whether there is paper in the chute A more detailed description of this sensor can be found in chapter 3 6 5 3 5 Location of Controls and Connectors The following figures below show the locations of connectors in...

Page 11: ...mands to advance the paper to a specific position after each print job One common reason for this is to so that preprinted information is properly located with respect to information printed by the printer itself for example printing inside a preprinted box Black marks can be located on the thermally coated side of the paper where printing takes place or on the back of the paper depending upon the...

Page 12: ...ng that it senses paper by bouncing light off the paper and detecting its reflection The sensor is equipped with a 300 mm long cable to allow flexible mounting by the customer and the sensor itself is mounted on a small printed circuit board with a hole to be used for mounting it Simply mount the sensor where it will detect paper low it is often mounted facing the side of the paper roll so that as...

Page 13: ...eXtendo Thermal Printer Family Part No D 684 124 Mod No 4 270919 HW1 page 13 of 33 Figure 5 Paper low sensor Figure 6 Sensor Input Circuit ...

Page 14: ...mulation Command Set Reference D 684 112 or by using the eXtendo Diagnostic Tool 3 6 4 Printhead Status Sensor An additional Head Status Sensor is used to determine whether the printhead is in the up do not print or down position ready to print Normally most of the heat generated by thermal printing is transferred to the paper being printed and so is removed from the head as the paper advances Whe...

Page 15: ...one ASCII character There are also commands for positioning and modifying the printout from these character sets such as tab and indent commands and commands to enlarge the internal characters by some factor When printing from the internal character sets we ll call that ASCII printing here for convenience characters are sent to the printer and the corresponding characters from the character set ar...

Page 16: ... RH non condensing 25 to 70ºC 20 to 100 RH Voltage 24 VDC 12 VDC only for X 56 Paper Entry Sensor Default BM Sensor location Pos 6 for X 56 Pos 10 for X 80 BM black mark BM sensor located at one of the positions shown in Figure 13 Through beam Sensor in center position Paper Guides1 Note Standard on X 80 Not included Included 2 pcs in a little bag Paper Roll Holder1 including a Paper Pre End Senso...

Page 17: ...olded into bosses which are part of the plastic frame Due to the very tough nature of the plastic used for the eXtendo we recommend the following screws for mounting the printer Side Mounting Holes EJOT Delta PT30 max penetration into the printer 8 mm Bottom Mounting Holes EJOT Delta PT40 max penetration into the printer 8 mm These screws are available from Hengstler as a mounting kit to simplify ...

Page 18: ...ate the paper guides in a small bag packed with the printer and remove them Note that the slotted funnel shaped opening it oriented towards the printer and that the extended arms of the paper guide Fig 9 should point towards the middle of the printer The paper guides are symetrical and can be use on the left and right side equally Figure 9 2 Note that the paper guide has four tabs that are intende...

Page 19: ...onnector consists of a JST VHR 2N RA 3 96 shell and two SVH 21T P1 1 contacts Wiring is as follows Pin Function 1 0 VDC GND blue wire 2 24 VDC red wire The upper contact on the connector is common the lower contact is the positive voltage Fig 3 Note USB GND and power GND are connected to each other 5 5 2 Data Interfacing Serial The printer is shipped with the following serial settings as default 1...

Page 20: ...he printer end This pigtail is intended to be fastened under the grounding screw as shown in Fig 2 to provide maximum reduction of radiated electrical noise For additional protection against accidental cable removal the cable tie downs Fig 2 are provided as a point to which you may fasten cables using cable ties not provided USB The USB versions of the eXtendo printer employ a standard digital cam...

Page 21: ...This usually causes the paper advance motor to stall or the paper to slip against the platen causing shortened characters until the paper roll is up to speed Spindle Friction Another important consideration is spindle friction As a paper roll rotates it slides against the spindle that holds it assuming a fixed spindle This friction will tend to impede the paper roll s free motion and is dependent ...

Page 22: ...e the Technical Specifications section near the end of this document for full details on the various voltages available DC Output Voltage 24 volts 5 DC Output Current 4 amperes 100 Watts nominal Hold Up Time 20 ms minimum Current Limitations 16 amperes minimum 5 8 Electrical Design Aspects An important aspect of the electrical design is about grounding The high currents during printing require a s...

Page 23: ...driver also allow this report to be printed by command without removing the paper Simply click on the Print Info button HINT In case the automatic Info Printout is disabled on your printer you can generate a report when you push the blue printhead control Fig 2 in and pull it out three times The eXtendo thermal printer family is designed to use paper with the thermosensitive side on the outside of...

Page 24: ...action to provide feedback as to when the cutter has returned to its home position Twincut versions with full and partial cut capability can make full or partial cuts under software control Technical specification sheets on standard versions of the cutters themselves are available upon request from Hengstler Please note that when dealing with an eXtendo with the Twincut guillotine cutter the cutte...

Page 25: ... the Print Terminal has 12 sets of 24 buttons each part of them pre programmed with useful commands All buttons are programmable to make them transmit whatever is needed by a single click It also provides a display that show the transmitted data as well as the printer s responses e g upon status request commands Both Command and Print Terminal Tools are very popular with software developers who ar...

Page 26: ...Codes Printing graphics typically consumes more current than printing only text Text only printing is considered to be 15 coverage on average while graphic or barcode printing may go up to 50 consuming 2x to 4x the average current In terms of current draw it does not matter whether printing is done using the printer s internal character set and barcodes or whether printing goes via the graphical d...

Page 27: ...on computer COM port 1 Reset printer 2 Reboot computer for COM settings to take effect Alternatively run net stop spooler and net start spooler in a command window 9 Maintenance The eXtendo printers are intended to be maintenance free and as such do not require any regular service or maintenance 10 Repair and Support All Hengstler printers are repaired at our facility in Aldingen Germany For detai...

Page 28: ...pecifications You may elect to have preprinting or black marks added at this time as well Please make sure that any paper a converter wishes to supply you for use with your eXtendo printer conforms with eXtendo Paper Specification D 684 122 11 2 Black Mark Sensor Locations The Black Mark BM sensor of the eXtendo printers can be located in numerous positions during manufacturing both above and belo...

Page 29: ...er to avoid accidental interpretation of preprinted information as the black mark it s necessary to keep the area 5 mm to the left and right of the BM edges for the entire length of the printout free of all printing except Pantone Safety Colors with a print contrast PCS value of under 15 as measured by MacBeth RD924 The BM itself must have a print contrast over 80 per DIN 66223 measured with MacBe...

Page 30: ...ly Generated UPC A UPC E EAN 13 EAN 8 Code 39 Interleaved 2 of 5 Code 128 Codabar PDF 417 QR Datamatrix Externally Generated Any generated by Windows standard GDI file by host Minimum Print Length 15 mm Note At a length of 15 mm the paper will not be visible at the end of the paper chute Print at least 40 mm in order for the paper to be visible The 15 mm minimum length is included to allow for app...

Page 31: ...peed 100mm s current in Amps avg Print density pixel coverage 12 5 25 50 24 VDC 1 0 1 6 2 8 12 VDC 0 9 1 5 2 6 Dimensions WxHxD 100 x 92 x 120 mm approx 12 3 X 80 Specifications Print Speed 24 VDC 350 mm sec 13 7 ips max Paper Width 60 86 mm 2 36 to 3 38 inches Printable Width 80 mm 3 15 inches Operating Voltage 24 VDC 5 Duty Cycle 24 VDC Thirty 30 150 mm long printouts per minute max Current Draw...

Page 32: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 12 4 2 EN55022 Emissions The eXtendo family of thermal printers are class B appliances and comply to applicable Class B standards when installed in a properly grounded housing with appropria...

Page 33: ...2 inch 550 mm cable E1684133 Paper Roll Holder X 56 4inch roll mount at Data side w PPE sensor E1684540 Paper Roll Holder X 56 4inch roll mount at Gear side w PPE sensor E1684541 Paper Roll Holder X 56 6inch roll mount at Data side w PPE sensor E1684542 Paper Roll Holder X 56 6inch roll mount at Gear side w PPE sensor E1684543 Paper Roll Holder X 80 4inch roll mount at Data side w PPE sensor E1684...

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