Pressure Transmitters 050D series
Operating Instructions
- English - V1.0
PN-TI118-EN-14-1/16
Hengesbach GmbH & Co. KG
·
Schimmelbuschstr. 17
·
40699 Erkrath
·
Tel. +49 (0) 21 04 / 30 32-0
·
Fax +49 (0) 21 04 / 30 32-22
·
www.hengesbach.com
12
Repair, return and guarantee
12.1
Repair
If the transmitter shows any sign of malfunction, please always contact the manufacturer first. The manufacturer will help you over the
telephone with all further actions that are necessary and may be able to suggest a solution for the problem. Often, the devices are merely
incorrectly set and seem to be malfunctioning because of such incorrect settings.
However, if a device has a definite fault, please return it to the manufacturer. The transmitter does not contain any parts, which can be
repaired by the user. The manufacturer's QA department will ensure that your device is repaired as quickly as possible or, if the device is
still under warranty, will provide you with a free replacement device.
Please do not attempt to repair the transmitter on your own accord. You may loose your warranty entitlement
and possibly make the fault worse.
12.2
Return
If you return a device to us, please observe the following notes:
-
Secure the measuring cell against all forms of contact
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Pack the device in transport-proof outer packaging
-
Pack the electronic components in ESD-compliant outer packaging
-
Include a precise description of the transmitter fault with the returned device
-
Tell us what you would like us to do with the returned item if applicable
-
Use the
product accompaniment form
included in the scope of delivery when returning the device
The manufacturer's returns address is:
Hengesbach Prozessmesstechnik GmbH & Co. KG
Schimmelbuschstr. 17
40699 Erkrath
Tel.:
+49 (0) 2104 3032-0
GERMANY
Fax.:
+49 (0) 2104 3032-22
12.3
Guarantee
The manufacturer warrants all manufactured products for a period of 1 year from delivery. Devices, which develop a fault or fail entirely
during this period, will be repaired or replaced by the manufacturer. Please contact the manufacturer before you make your complaint in
order to discuss further actions, as this will ensure the quick and smooth processing of your request.
Faults, which are due to incorrect handling, incorrect installation or other improper handling of the product, will
not be regarded as warranty cases. In such instances, the manufacturer will prepare a report for each individual
case.
Please also observe the return notes in the event of warranty processing. The manufacturer may not be able to tell who should be
responsible for a device, which has become damaged during its return transport to the manufacturer because it was incorrectly packed.
Therefore, in the worst case scenario, you may have to bear the damage yourself. For this reason we ask you to always make sure that you
choose a safe means of transport packaging and pay special attention to the membrane of the measuring cell, as this is the one item, which
gets damaged most often.
