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ProtoFluor-Z TEN – Maintenance, Troubleshooting, and Warranty
Page
24
10.2 Troubleshooting
If the recommended solutions should fail to solve a problem, call Helena Laboratories for
assistance.
Table 10-1. Troubleshooting
Problem
Possible Cause
Solution
No power to instrument
Power cord unplugged
Plug cord into proper
When power is turned
wall outlet
on
Blown Fuse
Replace fuse
Light inside instrument
Electrical problem
Contact Helena
But no readings
Laboratories for
assistance
After zeroing, no readings
Electrical problem
Contact Helena
Laboratories for
assistance
Err1, Err2, etc.
Error found during
Turn power off and on
Displayed at power on
self-test
again. If still is displayed,
Call Helena Laboratories
For assistance
______________________________________________________________________
Display contains
Error found during
Turn power off and on
Decimal points
operation
again. If still is displayed,
Call Helena Laboratories
For assistance
Instrument does not
Electrical problem
Contact Helena
Respond to keys
Laboratories for
Assistance.
Blanked coverslip value
Dirty optics or
Contact Helena
Greater than 30
dirty coverslips
Laboratories for
Assistance.
Unable to calibrate
Electrical problem
Contact Helena
Laboratories for
Assistance.
Unable to calibrate
Instrument insufficiently
Allow to warm longer
warmed