Heinner AEH-W0G1, Instruction Manual

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3. Home appliance cannot be paired with the App
Reason:
•
Home appliance is not powered on.
•
Wireless communication signals are weak because the wireless router is out of range.
•
Wireless network cannot be connected to the Internet.
•
The appliance is not in “Pair” mode .
•
APP works abnormally.
•
Incorrect password of wireless router.
Solution:
•
Ensure that the device is powered.
•
Adjust location of wireless router or the appliance.
•
Contact your local Internet Service Provider (ISP).
•
Please refer to ‘Add appliances’ .
•
Close WiFi of smartphone and then re-open it or restart the smartphone.
•
Input correct password of wireless router.
4. The home appliance is offline all the time
Reason:
•
The home appliance is not powered on.
•
Network anomaly.
•
The home appliance operates abnormally.
•
App communication is abnormal
Solution:
•
Ensure that the device is powered.
•
Adjust the location of wireless router or of the appliance or contact your local
Internet Service Provider (ISP).
•
Please unplug the unit for 10 seconds and power on again.
•
Restart the App, or disable and reenable WiFi on the smartphone.
5. The appliance doesn’t respond to remote control
Reason:
•
The home appliance is not powered on
•
The wireless router is not powered on.
•
Network anomaly.
•
App communication is abnormal.
Solution:
•
Ensure that the device is powered.
•
Ensure that the wireless router is powered.
•
Adjust location of wireless router or the appliance or contact your local Internet
Service Provider (ISP).
•
Restart the App, or disable and reenable the WiFi on the smartphone.