What does a Heatstore Warranty cover?
Heatstore products deliver reliable service for normal, household use in domestic settings. All
Heatstore products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Heatstore product, which
is found to be defective due to faulty materials or workmanship within the Warranty
Period, this Heatstore Warranty will cover repair or - at the discretion of Heatstore –
replacement with a functionally equivalent Heatstore product.
The Heatstore Warranty Period is two calendar years from the date of purchase of your
Heatstore product, or the date of delivery of the product, if later. The Heatstore Warranty is
conditional upon you providing the original purchase receipt as proof of purchase. Please
therefore retain your receipt as proof of purchase.
If you do experience a problem with your Heatstore product please call the Helpline on
0117 923 5375 or visit www.heatstore.co.uk. We will need details of your Heatstore
product, its serial number and a description of the fault which has occurred. You can find
the model number and serial number for your Heatstore product on the heaters side.
Once we receive your information and proof of purchase we will contact you to make
the necessary arrangements.
If your Heatstore product is not covered by this Heatstore Warranty there may be a
charge to repair your product. However, we will contact you for agreement to any charges
before any chargeable service is carried out.
What is not covered by a Heatstore Warranty?
The Heatstore Warranty does not cover any of the following:
•
Any fault or damage to your Heatstore product due to faulty materials or workmanship
occurring outside the two-year Warranty Period.
•
Any fault or damage occurring to any pre-owned Heatstore product or to any other
equipment or property.
•
Accidental damage to your Heatstore product or damage to your Heatstore product from
external sources (for example, transit, weather, electrical outages or power surges).
•
Fault or damage to your Heatstore product which is:
•
Not due to faulty materials or workmanship or which is due to circumstances outside
Heatstore's control.
•
Caused by use of your Heatstore product for anything other than normal domestic
household purposes in the country where it was purchased.
Warranty
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