Heatilator • Novus NNXT • 4055-879 • Rev E • 5/10
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Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you
do experience a problem, this troubleshooting guide will assist a qualifi ed service technician in the diagnosis of a problem
and the corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician. Con-
tact your dealer to arrange a service call by a qualifi ed service technician.
A. Intellifi re Plus™ Intermittent Ignition System
Symptom
Possible Cause
Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring.
Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify igniter and fl ame sense wires are not grounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
C. Ignitor gap is too large.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
2. Pilot won’t light,
there is no noise or
spark.
A. No power or transformer installed
incorrectly.
Verify that transformer is installed and plugged into module. Check
voltage of transformer at connection to module. Acceptable read-
ings of a good transformer are between 6.4 and 6.6 volts AC.
B. A shorted or loose connection in
wiring confi guration or wiring har-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fi t. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Improper wall switch wiring.
Verify that 120/VAC power is “ON” to junction box.
D. Module not grounded.
Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply.
Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
C. Module is not grounded.
Verify module is securely grounded to metal chassis of appliance.
D. Pilot valve solenoid
Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.
If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.
