Heatilator • Novus NNXT • 4055-879 • Rev E • 5/10
57
Frequently Asked Questions/Troubleshooting
Please contact your Hearth & Home Technologies
dealer with any questions or concerns.
For the location of your nearest
Hearth & Home Technologies dealer,
please visit www.fi reside.com.
Symptom
Possible Cause
Corrective Action
Remote control will not transmit
Batteries
Verify battery is functional and installed correctly.
Remote control is in Child
Lock mode
Disengage Child Lock mode.
Control module will not take
commands from remote control
Control module is not in
“REMOTE” mode
Ensure module switch is set to REMOTE.
Control module and remote
control are not programmed
to each other
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and re-
program wall switch.
Control module is
unplugged. In case of
power outage, backup
batteries are depleted or
missing
If red LED light comes on when power button is pressed, verify
that the control module is plugged in the fi replace junction box
located in the controls area. Also verify that the batteries are
installed in the battery pack.
Fan does not turn on when fi replace
is started
Built in time delay
The fi replace must run for seven minutes in order for the fan
to engage.
Fan does not turn off when fi replace
turned off
Built in time delay
The fan will run for twelve minutes after the fi replace is turned off.
Fireplace shuts down after extended
periods
Built-in timer
The fi replace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
Fireplace is on but will not shut off
with the remote control
External wired wall switch
The fi replace cannot be turned off by remote if an external
wired wall switch is installed and in the ON position. Turn ex-
ternal wall switch to OFF.
Remote control or control
module failure
At control module, turn off fi replace by sliding the ON/OFF/RE-
MOTE switch to OFF. Warning! Risk of Fire! Fireplace is hot.
Use caution when accessing module.
Power Outage
• If fi replace battery backup system IS installed at time of
power outage, fi replace operation will not be interrupted.
• If fi replace battery backup system IS NOT installed at
time of power outage, fi replace will shut off. To resume
fi replace operation, install battery backup.
NOTICE: Battery polarity must be correct or module
damage will occur.
Manual Fireplace Shutoff
In the unlikely event that the remote wall switch malfunc-
tions and will not turn off the fi replace, call your dealer
for service assistance. In the meantime, you may choose
one of the following actions to turn off the fi replace:
CAUTION! Risk of burns! Fireplace surfaces are hot
when operating and during cool down. Use care and wear
gloves when opening the front and accessing compo-
nents inside the fi replace.
The fi replace may be manually shut down by one of the
following methods:
Turn off the control module:
• Open or remove the decorative front to access the control
module.
• Move switch to OFF (See Figure 6).
Disconnect power to the control module:
• Open or remove the decorative front to access power
cord to the junction box and/or back-up batteries.
• Unplug the control module and/or remove back-up
batteries.
Shut off gas to the control:
•
Open or remove the decorative front and locate the gas
shut-off valve to the left of the gas control.
• Rotate the valve 90 degrees to turn off gas supply.
Turn off power to the fi replace (if back-up batteries are
not installed):
• Locate house circuit breaker for fi replace.
• Turn off the circuit breaker.
