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SR468SE 27-06-13
9.0 Frequently Asked Questions
1 Do stoves require a chimney?
All of our multi fuel and wood burning stoves require a suitable chimney or professionally installed flue
system.
2 How do I clean the chimney?
You will require a chimney sweep to clean the chimney. It is best to provide a dedicated chimney cleaning
access door when installing the flue of the stove.
3 Who should install my stove?
Firewarm want you to enjoy the maximum performance from your Stove products. To ensure this, it is
essential that they are installed correctly.
We strongly recommend that your Firewarm Stove products are installed by a qualified plumber or suitably
qualified person.
4How do I regulate the heat output?
Each stove will have spin valves, which will allow you to easily regulate the heat output.
5 What warranty policy do I get?
Firewarm Stoves will replace, free of charge, any working part that fails (under normal operating conditions)
within 12 months of purchase. Consumables such as glass or stove rope are not guaranteed.
A call out charge will apply if our engineer attends any stove problem that is not related to product
failure.
6 Where can I get spare parts?
Your local Firewarm Stove retailer will be pleased to supply spare parts and to provide any other
information you require.
7 Can the doors be left open while burning?
For safety and heat efficiency the doors should remain closed at all times.
8 Why is the stove smoking when lit?
A smoking stove can be caused by a flue with back draught problems. A qualified fitter should complete a
smoke test prior to fitting the stove to ascertain the integrity of the flue.
9 Why should I “Run in” my stove?
To begin, light a series of small fires over a period of a few days to allow the paint finish to cure. The stove
is finished with a heat resistant paint and this can be cleaned with a soft brush. Do not clean whilst the stove
is hot; wait until it has cooled down. The finish can be renovated with proprietary stove paint
If the stove is not “run in” correctly, this may cause the paint to discolor and flake.
10 What is Over Firing?
Your stove should never be used in a manner to cause over firing. Over firing can be caused by over loading
the stove with fuel, and with primary controls open. If any part of stove glows "red" your stove is over firing
and your draught control should be adjusted to restrict airflow to stove. Over firing can cause permanent
damage to the appliance which is not covered by warranty.
