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Frequently Asked Questions
1 Do stoves require a chimney?
All of our multi fuel and wood burning stoves require a suitable
chimney or professionally installed flue system.
2 How do I clean the chimney?
You will require a chimney sweep to clean the chimney. It is
essential to provide a dedicated chimney cleaning access door when installing the flue of the stove
in some situations. In other situations the chimney can be swept through the firebox.
3 Who should install my stove?
Firewarm Stoves want you to enjoy the maximum performance
from your appliance. To ensure this, it is essential that they are installed correctly. We strongly
recommend that your stove is installed by a suitably qualified installer e.g HETAS.
4 How do I regulate the heat output?
Each stove has various air controls, which will allow you to
easily regulate the heat output and refuelling rate.
5 What warranty do I get?
Firewarm Stoves will replace, free of charge, any working part that
fails (under normal operating conditions) within 12 months of purchase. Consumables such as
glass, firebox lining boards or stove rope and adhesives are not guaranteed.
A call out charge will
apply if our engineer attends any stove problem that is not related to product failure.
6 Where can I get spare parts?
Your local Firewarm Stove retailer will be pleased to supply spare
parts and to provide any other information you require.
7 Can the doors be left open while burning?
For safety and heat efficiency the doors should
remain closed.
8 Why is the stove smoking when lit?
A flue with back draught problems is almost certainly the
cause of a smoking stove. Also check adequate ventilation is present. A qualified fitter should
complete both a smoke pressure and flow test prior to fitting the stove to ascertain the integrity of
the flue.
9 Why should I “Run in” my stove?
To begin, light a series of small fires over a period of a few
days to allow the paint finish to cure. The stove is finished with a highly heat resistant paint. The
finish can be renovated with stove paint available from your local stove retailer. If the stove is not
“run in” correctly, this may cause the paint to discolour and flake.
10 What is Over Firing?
Your stove should never be used in a manner to cause over firing. Over
firing can be caused by over loading the stove with fuel, and with primary controls open. If any part
of stove glows "red" your stove is over firing and your draught control should be adjusted to restrict
airflow to stove. Over firing can cause permanent damage to the appliance, which is not covered by
warranty.
