Revised 20-06-13
F r
e
qu
e
n
t
ly A
s
k
e
d Qu
e
st
ion
s
1 Do
st
ov
e
s
r
e
quir
e
a
c
himn
e
y?
All of our multi fuel and wood burning stoves require a suitable chimney or professionally installed
flue system.
2 How do I
c
l
e
an
t
h
e
c
himn
e
y?
You will require a chimney sweep to clean the chimney. It is best to provide a dedicated chimney
cleaning access door when installing the flue of the stove.
3 Who
s
hould in
st
all my
st
ov
e
?
Heat Design want you to enjoy the maximum performance from your Stove products. To ensure
this, it is essential that they are installed correctly.
We strongly recommend that your Heat Design Stove products are installed by a qualified plumber
or suitably qualified person.
4 How do I r
e
gula
t
e
t
h
e
h
e
a
t
ou
t
pu
t
?
Each stove will have spin valves, which will allow you to easily regulate the heat output.
5 Wha
t
warran
t
y poli
c
y do I g
e
t
?
Heat Design Stoves will replace, free of charge, any working part that fails (under normal operating
conditions) within 12 months of purchase. Consumables such as glass or stove rope are not
guaranteed.
A
c
all ou
t
c
harg
e
will apply if our
e
ngin
ee
r a
tt
e
nd
s
any
st
ov
e
probl
e
m
t
ha
t
i
s
no
t
r
e
la
t
e
d
t
o
produ
c
t
failur
e
.
6 Wh
e
r
e
c
an I g
e
t
s
par
e
par
ts
?
Your local Heat Design Stove retailer will be pleased to supply spare parts and to provide any other
information you require.
7 Can
t
h
e
door
s
b
e
l
e
f
t
op
e
n whil
e
burning?
For safety and heat efficiency the doors should remain closed at all times.
8 Why i
s
t
h
e
st
ov
e
s
moking wh
e
n li
t
?
A smoking stove can be caused by a flue with back draught problems. A qualified fitter should
complete a smoke test prior to fitting the stove to ascertain the integrity of the flue.
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To begin, light a series of small fires over a period of a few days to allow the paint finish to cure.
The stove is finished with a heat resistant paint and this can be cleaned with a soft brush. Do not
clean whilst the stove is hot; wait until it has cooled down. The finish can be renovated with
proprietary stove paint
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his may cause the paint to discolour and flake.
10 Wha
t
i
s
Ov
e
r F iring?
Your stove should never be used in a manner to cause over firing. Over firing can be caused by over
loading the stove with fuel, and with primary controls open. If any part of stove glows "red" your
stove is over firing and your draught control should be adjusted to restrict airflow to stove. Over
firing can cause permanent damage to the appliance which is not covered by warranty.