If your mat doesn't work, please be advised that this
may be a minor issue that can be easily resolved.
Make sure you set your mat correctly according to
the instructions provided. Should that be the case, try
disconnecting the controller from the mat and the out
-
let; fold and unfold the mat to make sure that it lies
flat so that it can function normally; turn on the con-
troller again. Heat the covered mat on the maximum
temperature for 30 minutes to check if the controller
TROUBLESHOOTING
1 5
1
Determine if your order is still within the 365 day warranty
period.
2
Have your order number or a copy of your invoice ready
.
3
Find the model number and the serial number of your mat.
They can be found on the tag of your mat.
4
Determine which controller you have by visiting
www.healthyline.com/controllers.
5
Your shipping address.
6
Once you have this information ready, contact us by email at
[email protected] or call
is showing an increase in temperature. If your control
-
ler does not work properly, try disconnecting it from
the mat and wall, and then reconnecting. Try using dif
-
ferent sockets. Make sure you plug the controller all
the way in on both ends and set the timer before try
-
ing to adjust the temperatuer (your mat will not heat
up if the timer has not been set). If you’re still having
problems, please prepare the following information
and then contact us:
1 5
