17
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and correct any
failures.
Symptom
Possible Cause
Corrective Action
Scale does not power on
1. Dead batteries
2. Faulty electrical outlet
3. Bad power supply
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
Questionable weight or
the scale does not zero
1. External object interfering
with the scale
1. Remove interfering object
from the scale
2. The display did not show
“0.0” before weighing
2. Ask the patient to get off the
scale, zero the scale and begin
weighing process again
3. Scale is not placed on a
level floor
3. Place the scale on a level
floor and begin weighing
process again
4. Scale is out of calibration
4. Check weight with known
weight value
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The patient is not standing
still
Ask the patient to stand still
The display shows “Over”
message
The load on the scale
exceeds the capacity
(400 lb / 180 kg)
Remove the excess weight and
use the scale according to its
limits
The display shows
“Lo” message
The batteries are depleted
Replace batteries according to
instructions
