HD Smart Ear HD Smart Ear, Instruction Manual, Page: 16 / 20

16
Frequently Asked Questions
Problem Solution
If the HD Smart
Ear amplifier
is not working
correctly
Make sure it is turned ON.
When using Zinc Air batteries, adhesive tab must be
removed and Battery must sit for a full minute prior
to first use.
Check that the Battery Compartment is completely
closed.
Increase the volume slowly until you hear things
comfortably.
Make sure Battery is correctly inserted. If the unit is
still not working, try a new Battery.
Ensure the opening of the Tip and Stem of Earpiece
are clean.
If the amplifier
works, but the
volume is too low
or too loud
Try adjusting volume. If you find it too loud, lower the
volume. If it is too low, increase the volume.
Try switching to another listening Mode.
If the volume is still too low, try a new Battery as it
may need replacement.
If the volume is still too loud, your hearing may be
too sensitive for HD Smart Ear. You may reach out to
us and arrange a return and refund.
Check the Earpiece for blockage. Ensure the opening
of the Tip and Stem of Earpiece are clean.
Consult your doctor or audiologist.