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Page 24

ISSUE

POSSIBLE CAUSES & RESOLUTIONS

Heat pump(s) in not turning on

• 

Check wiring on page 14

• 

Control is WWSD/CWSD

System pump is not turning on

• 

Check wiring on page 14

• 

No heat/cool demand

Reversing valve is not turning on

• 

Check wiring on page 14

• 

Control is WWSD/CWSD

ECO-0550 TROUBLESHOOTING GUIDE

For additional assistance with the ECO-0550, please contact our 

Technical Support Department toll free at:

+1 (855) 410-2341

Summary of Contents for ECO-0550

Page 1: ...HBX Control Systems Inc Installation Manual Central Processing Unit 0550 Version 2 00 ECO 0550 ...

Page 2: ...s 1 Receipt Inspection 1 Description 1 QR Code 1 Technical Data and Dimensions 2 Wiring Installation 3 Wiring 3 Installation 3 Programming ECO 0550 4 5 Navigating the ECO 0550 4 Control Mode 4 Setup Menu 5 Geothermal Mode Programming 6 13 Multicolour backlit display 6 Screen Colours 6 Status Screen 6 Heat Pump Setup 7 Tank Setup 8 11 Backup Setup 12 EcoSwitch Energy Clock 13 15 Priority Setup 15 W...

Page 3: ...ge 24VAC or high voltage 120VAC could result in personal injury or permanent damage to components or equipment Point of Interest This point clarifies pertinent information or brings your attention to an action that may have adverse effects on the installation process Drawing Reference Refer to the specified electrical or mechanical drawing at the back of the manual Only suitably qualified individu...

Page 4: ...CC ID 2AHMR ESP12S Weight 0 408Kg Dimensions 100mm W x 168mm H x 70mm ETL Listings Meets CSA C22 2 No 24 Meets UL Standard 873 ETL Control No 3068143 Storage 50 F to 104 F 10ºC to 40ºC ECO 0550 Central Processing Unit Relays 240VAC 5A Max Input 120VAC 15A Max ENTER ECO Input Signals 4 Heat Pump Outdoor Sensor 120 VAC Relay Outputs 2 Reversing Valve Tank Sensor 2 66 mm 2 60 in 2 76 in 70 19 mm Side...

Page 5: ...12 11 1 1 TM 3 2 8 TM TM 7 9 10 BL 1 BL 6 5 1 2A 1 10v DO NOT CONNECT POWER HERE 1 2 DS 1 2 2 DS DS 1 3 4 DO NOT CONNECT POWER HERE DS 5 A RL 2 RL 19 18 2 ECO 0550 Central Processing Unit Demand Input 1 Demand Input 2 Heat Pump Contacts Sensor Inputs Relay 3 Relay 2 Relay 1 Supply Power 120 VAC WIRING AND INSTALLATION Wiring All signal wiring must be with a minimum of 18AWG wire at a maximum of 50...

Page 6: ...ntrol mode you would like your ECO 0550 to operate in To select your control mode simply use the or buttons to select the correct mode then wait five seconds to accept your selection NAVIGATING THE ECO 0550 All programming steps within the ECO 0550 are achieved by using the three buttons and combination thereof located below the screen The button is used to scroll down in menu screens and decrease...

Page 7: ...that a parameter has been selected Adjust the setting to the desired value with the or buttons Once the correct value is set push the ENTER button This will deselect the parameter To go to the previous screen push and hold the ENTER button If the SETUP menu is left for more than 90 seconds the display will change to the STATUS screen and the control will resume operation SETUP MENU 2 00 1 HEAT PUM...

Page 8: ...n is selected the screen color will change to indicate information about the status of the system Screen Colors Light Blue No Heat Demand Red Demand and heat pumps running Heating Mode Green Demand ON no heat pumps running Dark Blue Demand ON and heat pumps running Cooling Mode Purple Demand ON and Backup Only running EcoSwitch Mode 5 A RL 1 RL 15 14 1 5 A RL 2 RL 17 16 2 HBX GR 120 13 N L 12 11 1...

Page 9: ...STAGING 6 C OR F 1 3m OFF OFF ON F HEAT PUMP SETUP 1 HP STAGES 2 LAG TIME 3 ROTATE TIME 4 ROT CYCLES 5 OFF STAGING 6 C OR F 1 3m OFF OFF ON F HEAT PUMP SETUP 1 HP STAGES 2 LAG TIME 3 ROTATE TIME 4 ROT CYCLES 5 OFF STAGING 1 3m OFF OFF ON HEAT PUMP SETUP Stages This setting will allow you to select the number of heat pump stages that are attached to the control If Backup is being used you can only ...

Page 10: ...k Setup This setting is used to set the desired temperature in the hot tank when there is a heat demand present Outdoor Temperature Design This is used in the outdoor reset design calculation This option should be set to reflect your specific city or region With this option enabled the Tank Temperature setting will be replaced by Min Tank and Max Tank Temperature settings OFF 0 F to 119 F Default ...

Page 11: ...n which the ECO 0550 will go into WWSD If the system rises above this temperature the system will be shut off In WWSD the heat pumps and backup boiler will shut off OFF 35 F to 119 F Default 65 F Outdoor Temperature Design This is used in the outdoor reset design calculation This option should be set to reflect your specific city or region OFF 40 F to 120 F Default OFF Hot Tank Differential Set th...

Page 12: ...NK SETUP 1 CWSD 2 OUTDOOR 3 COLD DIFF 4 MIN TANK TEMP 5 MAX TANK TEMP 75 F 90 F 8 F 45 F 60 F COLD TANK SETUP 1 CWSD 2 OUTDOOR 3 COLD DIFF 4 MIN TANK TEMP 5 MAX TANK TEMP 75 F 90 F 8 F 45 F 60 F COLD TANK SETUP WITHOUT OUTDOOR RESET Cold Weather Shut Down This setting is used to set the temperature in which the ECO 0550 will go into CWSD If the system goes below this temperature the system will be...

Page 13: ...D DIFF 4 MIN TANK TEMP 5 MAX TANK TEMP 75 F 90 F 8 F 45 F 60 F TANK SETTINGS 1 HOT TANK 2 COLD TANK 3 CWSD WWSD TIME 0H COLD TANK SETUP WITH OUTDOOR RESET COLD WARM WEATHER SHUT DOWN TIME SETUP Cold Weather Shut Down This setting is used to set the temperature in which the ECO 0550 will go into CWSD If the system goes below this temperature the system will be shut off In CWSD the heat pumps will s...

Page 14: ...me on OFF 2 F to 100 F Default OFF Backup Differential This setting can be used with the backup temperature and backup time or on its own to bring the backup on This setting is used to set a differential on the tank at which you would like the backup to come on This setting will override the backup temperature and backup time settings eg Tank temperature of 115 F and a backup differential of 10 F ...

Page 15: ... TIME 1 YEAR 2 MONTH 3 DAY 4 DOW 5 HOUR 6 MIN 2017 JUL 5 FRI 10AM 00 SET TIME 1 YEAR 2 MONTH 3 DAY 4 DOW 5 HOUR 6 MIN 2017 JUL 5 FRI 10AM 00 SET TIME 1 YEAR 2 MONTH 3 DAY 4 DOW 5 HOUR 6 MIN 2017 JUL 5 FRI 10AM 00 SET TIME 1 YEAR 2 MONTH 3 DAY 4 DOW 5 HOUR 6 MIN 2017 JUL 5 FRI 10AM 00 SET TIME 1 YEAR 2 MONTH 3 DAY 4 DOW 5 HOUR 6 MIN 2017 JUL 5 FRI 10AM 00 SET TIME 1 YEAR 2 MONTH 3 DAY 4 DOW 5 HOUR ...

Page 16: ...D SETUP 10 00 am MOUNTAIN ENERGY CLOCK 1 SET TIME 2 TIME ZONE 3 WEEKDAY SETUP 4 WEEKEND SETUP 10 00 am MOUNTAIN ENERGY CLOCK 1 SET TIME 2 TIME ZONE 3 WEEKDAY SETUP 4 WEEKEND SETUP 10 00 am MOUNTAIN ENERGY CLOCK 1 SET TIME 2 TIME ZONE 3 WEEKDAY SETUP 4 WEEKEND SETUP 10 00 am MOUNTAIN ENERGY CLOCK 1 SET TIME 2 TIME ZONE 3 WEEKDAY SETUP 4 WEEKEND SETUP 10 00 am MOUNTAIN ENERGY CLOCK 1 SET TIME 2 TIME...

Page 17: ... boiler only for weekends Device Set Time 1 4 Adjust the schedule times for your heating devices Time can be adjusted in 15 minute increments Heating Device Options Set which devices will activate at set times Heat Pumps If Heat Pumps selected control will operate Heat Pumps and Backup Boiler Normal Operation as programmed by user until next scheduled time Backup Only If Backup Only selected contr...

Page 18: ...EADY SETUP WIFI OPEN PHONE SETTINGS AND CONNECT TO THERMOLINX002 NETWORK ONCE CONNECTED OPEN THE APP SYNC CODE AECO 1234 SETUP WIFI 1 PASSWORD 2 SETUP WIFI 3 CONNECTION AB12 READY SYNC CODE AECO 1234 SYNC CODE AECO 1234 SETUP MENU 2 00 1 HEAT PUMPS 2 TANKS 3 BACKUP 4 ENERGY CLOCK 5 PRIORITY 6 WIFI COLD SETUP WIFI 1 PASSWORD 2 SETUP WIFI 3 CONNECTION AB12 READY CHANGE PASSWORD 1 NO 2 YES SETUP WIFI...

Page 19: ...tacting ThermoLinx and direct you to Wi Fi setup 5 In Wi Fi setup select the Wi Fi network you would like to connect to and enter the password for the Wi Fi network Network name cannot contain more than 30 characters The password should not contain any special characters If using WEP 64bit or 128bit security must not be in Shared Mode If using WEP 128bit the password key must be 26 characters long...

Page 20: ... 3 Start the HBX ThermoLinx App It will display Contacting ThermoLinx and direct you to Wi Fi setup 4 In Wi Fi setup manually enter personal hotspot device name in network SSID and enter your personal hotspot password Select Connect to WiFi Now Hotspot name will not appear in network list 5 Exit the app and go back into your personal hotspot settings and wait for the ThermoLinx Network to connect ...

Page 21: ...This is the name of the system location not the ECO 0550 you added Symbols and numbers cannot be used in location name 6 After you have entered the system location name select the location so it is highlighted and select save 100 9 41 AM Devices Locations 83 F No devices None Room Temp Target 100 9 41 AM Add Device 83 Room Name Select Location Add Name Here Leave Blank if device already named Sync...

Page 22: ...ntral Processing Unit ECO 0550 HBX GR 120 13 N L 12 11 1 1 TM 3 2 8 TM TM 7 9 10 BL 1 BL 6 5 1 2A DO NOT CONNECT POWER HERE 1 2 DS 1 2 2 DS DS 1 3 4 DO NOT CONNECT POWER HERE DS 5 A RL 2 RL 19 18 2 Outdoor THM 0200 HBX RL 2 RL 3 2 2 2 24V AC 10 9 2 TH 2 TH 8 7 3 Thermostat RL 1 RL 5 4 1 2 A DO NOT CONNECT POWER HERE TH 1 6 RL 1 2 A 1 HP 1 Backup Rev Valves System Pump 24VAC MAX Hot Tank Notes Titl...

Page 23: ...eplaced with the HBX WiFi Zoning System See ZON 0550 Installation Manual at hbxcontrols com resources php Notes This is not an engineered drawing and does not necessarily include all the components for an entire system It is intended as a representative sample of how the control may be wired for a sample application It is the responsibility of the installer to seek professional advice and or insta...

Page 24: ...ECT POWER HERE TH 1 6 RL 1 2 A 1 HP 1 Backup Rev Valves 24VAC MAX NOTE The THM 0200 Thermostat can be replaced with the HBX WiFi Zoning System See ZON 0550 Installation Manual at hbxcontrols com resources php Hot Tank Cooling Load Cold Tank Cold Tank Sensor Heating Load gineered drawing and does not necessarily include all the components for an entire system It is intended ve sample of how the con...

Page 25: ...d recommend heat pump limits Heat pumps cycling to frequently Check tank differiental on page 8 10 Check heat pump lag time Backup boilers not coming on Check wiring Check backup settings on page 12 Ensure one backup setting is not set to off Backup boiler taking too long to come on Check backup settings on page 12 No heat or Cool call Check demand inputs on pins 1 2 or pins 3 4 Make sure control ...

Page 26: ...Check wiring on page 14 Control is WWSD CWSD System pump is not turning on Check wiring on page 14 No heat cool demand Reversing valve is not turning on Check wiring on page 14 Control is WWSD CWSD ECO 0550 TROUBLESHOOTING GUIDE For additional assistance with the ECO 0550 please contact our Technical Support Department toll free at 1 855 410 2341 ...

Page 27: ...above the purchasers sole remedy shall be at HBX s option repair or replacement The foregoing warranties and remedies are exclusive and in lieu of all other warranties expressed or implied either in fact or by operation of law statutory or otherwise including warranties of merchantability and fitness for a particular purpose application HBX neither assumes nor authorizes any other person to assume...

Page 28: ...tems Inc 2018 Toll Free Technical Support 1 855 410 2341 Phone 1 403 720 0029 Fax 1 403 720 0054 Email info hbxcontrols com Web www hbxcontrols com HBX Control Systems Inc 4516 112th Avenue SE Calgary AB Canada T2C 2K2 ...

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