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4-2 Troubleshooting
If you found the device is working improperly or stop responding to you, don’t panic!
Before you contact your place of purchase for help, please read this troubleshooting first.
Some problems can be solved by you within very short time!
Scenario
Solution
Device is not responding
to me when I want to
access it by web browser
a.
Please check the connection of power cord and
network cable of this device. All cords and cables
should be correctly and firmly inserted to the
router.
b.
If all LEDs on this device are off, please check the
status of A/C power adapter, and make sure it’s
correctly powered.
c.
You must use the same IP address section which
router uses.
d.
Are you using MAC or IP address filter? Try to
connect the device by another computer and see if
it works; if not, please restore your device to
factory default settings (pressing ‘reset’ button for
over 10 seconds).
e.
Set your computer to obtain an IP address
automatically (DHCP), and see if your computer
can get an IP address.
f.
If you did a firmware upgrade and this happens,
contact your dealer of purchase for help.
g.
If all above solutions don’t work, contact the dealer
of purchase for help.
Device become hot
a.
This is not a malfunction, if you can keep your
hand on the device’s case.
b.
If you smell something wrong or see the smoke
coming out from device or A/C power adapter,
please disconnect the device and A/C power
Summary of Contents for HW5AC
Page 19: ...18 7 Wireless Security Setting click Finished when you finish...
Page 25: ...24...
Page 37: ...36 Local Network View the current network settings of the HW5AC...
Page 38: ...37...
