If the Controller does not come on when you touch it:
Problem:
The Havahart
®
Custom-Shape Wireless Collar corrects where it should not. (ie: 10 Ft. or
more inside the Fence Boundary.)
The green line shown on the Wireless Fence Tracker might show extreme dips,
crossovers or loops where the Collar is correcting. This imperfection in the fence line is
inconsistent with where the Fence Boundary was initially set.
Extreme Dips:
Crossovers or Loops:
•
Plug the Controller into a computer USB port or use the USB AC adapter to charge it.
•
The Controller should be charged when its battery is low as it will drain over time.
Wireless Fence Boundary Problems & Possible Solutions:
Deck
Master Base
Base
Base
Base
Trigger Zone
Trigger Zone
Deck
Master Base
Base
Base
Base
Trigger Zone
Trigger Zone
Above
Ground Pool
Initial Steps to Correct:
•
Move the Training Flags to compensate for this problem areas if so desired.
•
Make sure all Bases are plugged in and their green lights are illuminated.
•
If the problem is
not resolved to your satisfaction
, re-record your Fence Boundary.
•
If the problem is
still not resolved
, please continue with the steps on the next page.
Advanced Steps to Correct:
•
Check each Base, starting with the one closest to the problem area. See if the Base’s line
of sight (or direct communication path) to the problem area is being obstructed.
•
If possible, move the objects out of the Base’s line of sight or move each Base so that it
has the best communication path to the Fence Boundary.
o If you need to move a Base, remove the Base and re-record the Base locations
and the Fence Boundary (see Removing/Resetting System Bases in the
Instruction Manual).
If inconsistency persists:
•
Check the Wireless Fence Tracker to see if the Base to Base distances match the actual
distances between the Bases in your home.
o If the distances are within 5 feet of each other, your distances are reading accurately.
Proceed to the next step below.
o If If the distances are NOT within 5 feet of each other, manually enter the distances
between the Bases and re-record the Fence Boundary (see Advanced Base Setup -
Manual Distance Entry in the Instruction Manual).
•
I
f this does not meet with your satisfaction:
Contact our Consumer Care Specialists at 1-800-800-1819, Option 1, or visit
www.HavahartWireless.com.
NOTE: Objects that can affect the Fence Boundary...
Make sure when setting the Fence Boundary that your body does not come between the Controller and
the Bases as this will possibly affect the signal during set up.
Objects that can affect any wireless signal (including mobile phones) include: mirrors, microwaves, home
appliances, electric power meters, air conditioning units, metal screen porches, metal downspouts, trees,
large bushes, above-ground pools & sheds.
Objects that will cause considerable obstruction are concrete walls, aluminum siding, metal roofs,
densely wooded lots and heavily landscaped properties.
Make sure to position the Bases at least 3 feet away from or above signal limiting objects.
NOTE: The Trigger Zone may seem to fluctuate.
This is normal. The Trigger Zone can be up to 6-13 feet wide as a result of interference from other objects
(see Factors Affecting Signal Strength in the Instruction Manual).
Where the Havahart
®
Wireless Collar delivers a correction is influenced by the speed of your dog as he
crosses the Trigger Zone.
