Symptom
Probable Cause
Corrective Action
Toast too light.
COLOR CONTROL knob set on a light
setting.
Turn COLOR CONTROL knob to a darker
setting.
Supply voltage to unit is low.
Verify the supply voltage to the toaster matches
the unit specifications.
Toast too dark.
COLOR CONTROL knob set on a dark
setting.
Turn COLOR CONTROL knob to a lighter
setting.
Supply voltage to unit is high.
Verify the supply voltage to the toaster matches
the unit specifications.
Unit takes too long to toast.
The first few batches can take longer
because the toaster needs time to heat up
when initially turned on.
Push down the operation lever(s) for a toasting
cycle before inserting bread product to allow
the toaster to heat up.
Supply voltage to unit is low.
Verify the supply voltage to the toaster matches
the unit specifications.
Unit toasts on one side only.
TOaST/BaGEL button is in the BaGEL
position (one-sided toasting).
Push the TOaST/BaGEL button to set it to the
TOaST position (two-sided toasting).
Heating element defective.
Visually check the heating element inside the
toaster with the operation lever engaged. With
the lever pushed down, the heating element
should glow red. If the element does not glow,
Contact authorized Service agent or Hatco for
assistance.
Heating element does not come
on at all when the operating lever
is pushed down.
The switch may be broken.
Contact authorized Service agent or Hatco for
assistance.
The operating lever does not
latch.
Latch mechanism is broken.
Contact authorized Service agent or Hatco for
assistance.
Toaster trips the circuit breaker or
GFCI.
Circuit breaker is not sized properly for the
toaster.
NOTE: TPT Series toasters require a
dedicated circuit.
Check circuit breaker for proper sizing.
Wiring fault inside toaster.
Contact authorized Service agent or Hatco for
assistance.
TROUBLEShOOTING GUIDE
Form No. TPT230CEM-0912
9
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC ShOCk hAzARD: Unplug power cord and allow
unit to cool before performing cleaning, adjustments,
maintenance, or attempting to clear a jam.
WARNING
