Form No. MCGM-0418
11
English
Symptom
Probable Cause
Corrective Action
Unit turned “On”, but no heat.
Heating element(s) defective.
Contact Authorized Service Agent or Hatco for assistance.
Temperature Control defective.
Contact Authorized Service Agent or Hatco for assistance.
Unit not hot enough.
Temperature Control setting too low.
Turn Temperature Control clockwise to increase the
temperature setting.
Heating element(s) defective.
Contact Authorized Service Agent or Hatco for assistance.
Unit not working at all.
Unit not turned on.
Reviewing “Operating the Unit” in the OPERATION section
of this manual.
Unit not plugged in.
Plug unit into proper power supply.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact an Authorized Service Agent or Hatco for assistance.
Temperature Control defective.
Contact Authorized Service Agent or Hatco for assistance.
TROUBLESHOOTING GUIDE
OPTIONS AND ACCESSORIES
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
Grill Plates
Top and bottom grill plates are available as accessories for all
Multi Contact Grills.
Smooth Grill Plates
SB-S
................Smooth Bottom Grill Plate, MCG10
ST-S
.................Smooth Top Grill Plate, MCG10
SB-M
...............Smooth Bottom Grill Plate, MCG14
ST-M
................Smooth Top Grill Plate, MCG14
SB-L
................Smooth Bottom Grill Plate, MCG20
ST-LL
...............Smooth Top Grill Plate, Left, MCG20
ST-LR
..............Smooth Top Grill Plate, Right, MCG20
Grooved Grill Plates
GB-S
...............Grooved Bottom Grill Plate, MCG10
GT-S
................Grooved Top Grill Plate, MCG10
GB-M
...............Grooved Bottom Grill Plate, MCG14
GT-M
...............Grooved Top Grill Plate, MCG14
GB-L
................Grooved Bottom Grill Plate, MCG20
GT-LL
..............Grooved Top Grill Plate, Left, MCG20
GT-LR
..............Grooved Top Grill Plate, Right, MCG20
Smooth Top
Grill Plate
Smooth
Bottom
Grill Plate
Smooth Top and Bottom Grill Plates, Model MCG10
