![background image](http://html1.mh-extra.com/html/hatco/heatmax-rcthw-6-series/heatmax-rcthw-6-series_installation-and-operating-manual_2107032011.webp)
Form No. RCTHW6M_CN-0512
11
TROUBLESHOOTING GUIDE
English
Symptom
Probable Cause
Corrective Action
Food well not hot enough.
Temperature setting too low.
Use TEMP button to change to higher
temperature setting.
Heating element not working.
Contact Authorized Service Agent or Hatco for
assistance.
Temperature Control not working properly.
Contact Authorized Service Agent or Hatco for
assistance.
Voltage supplied is incorrect.
Verify correct voltage is supplied to unit. low
supply voltage will cause improper heating.
Food well too hot.
Temperature setting too high.
Use TEMP button to change to lower
temperature setting.
Temperature Control not working properly.
Contact Authorized Service Agent or Hatco for
assistance.
Voltage supplied is incorrect.
Verify correct voltage is supplied to unit. High
supply voltage will cause unit to overheat and
my damage the unit.
No heat.
Unit turned off.
Use oN/oFF button to turn on unit. Follow
procedure in oPERATIoN section.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker
continues to trip, contact Authorized Service
Agent or Hatco for assistance.
Temperature Control not working properly.
Contact Authorized Service Agent or Hatco for
assistance.
Heating element not working.
Contact Authorized Service Agent or Hatco for
assistance.
High-limit switch tripped.
Make sure well is clean and filled to proper
level with water. Heavy scale build-up and/or
operating unit without water can cause unit to
over-heat and high-limit switch to trip.
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
WARNING