Form No. HDWM-0214
15
TROUBLESHOOTING GUIDE
English
Symptom
Probable Cause
Corrective Action
unit too hot.
TEMPERaTuRE control set too high.
Change the temperature to a lower setting.
unit connected to incorrect power supply.
Contact an authorized Hatco Service agent or
Hatco for assistance.
Internal thermostat defective.
Contact an authorized Hatco Service agent or
Hatco for assistance.
unit not hot enough.
unit not allowed enough time to preheat.
allow unit 15–20 minutes to reach operating
temperature.
Temperature control set too low.
Change the temperature to a higher setting.
Drawer(s) not closed completely.
Make sure all drawers are closed completely.
Internal thermostat defective.
Contact an authorized Hatco Service agent or
Hatco for assistance.
Product too dry.
Drawer vent in open position.
Move drawer vent to closed position.
Optional water pan empty or not installed.
Install and/or fill water pan with clean water.
Control level of moisture using drawer vents.
Product too moist.
Drawer vent in closed position.
Move drawer vent to open position.
Optional water pan installed, but not
needed.
Remove water pan from drawer.
unit not working at all.
unit not plugged in.
Plug unit into proper power supply.
unit not turned on.
Move POWER ON/OFF (I/O) switch to the ON
position.
Circuit breaker tripped.
Reset circuit breaker.
POWER ON/OFF (I/O) switch defective.
Contact an authorized Hatco Service agent or
Hatco for assistance.
Internal thermostat defective.
Contact an authorized Hatco Service agent or
Hatco for assistance.
Heating element burned out.
Contact an authorized Hatco Service agent or
Hatco for assistance.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
WARNING
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest authorized Hatco Service agency or Hatco
for assistance. To locate the nearest Service agency, log onto
the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service
Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
Fax:
800-690-2966 or 414-671-3976
