Symptom
probable Cause
Corrective Action
Xenon bulb not working.
Bulb loose or defective.
Re-install or replace Xenon bulb.
Unit operates, but is not circulating air
inside cabinet.
Blower motor(s) defective.
Contact authorized Service agent or Hatco for
assistance.
The correct voltage may not be supplied to
blowers.
Contact authorized Service agent or Hatco for
assistance.
Unit is plugged in, but nothing works.
No power to unit.
Check electrical receptacle and verify that power
supply matches specifications on unit. If receptacle
is not working, check circuit breaker and reset, or
plug unit into a different known working receptacle.
Power cord connections are loose or
disconnected.
Contact authorized Service agent or Hatco for
assistance.
Power cord is damaged.
Contact authorized Service agent or Hatco for
assistance.
Defective PoWER oN/oFF (I/o) switch.
Contact authorized Service agent or Hatco for
assistance.
Unit is not producing any “hot air” inside
cabinet.
Safety high-limit is tripped or open.
Contact authorized Service agent or Hatco for
assistance.
Incorrect voltage supplied to heating element. Contact authorized Service agent or Hatco for
assistance.
Blower motor(s) not working.
Contact authorized Service agent or Hatco for
assistance.
air heating element(s) defective.
Contact authorized Service agent or Hatco for
assistance.
Unit is heating, but is not producing
humidity inside cabinet.
“Lo H20” not
flashing on display and unit is full of
water.
Incorrect voltage supplied to water heating
elements or heating elements defective.
Contact authorized Service agent or Hatco for
assistance.
Unit is heating, but is not producing
humidity inside cabinet.
“Lo H20”
flashes on display and unit is full of
water.
When using distilled water, no minerals are being
sensed by low water probe.
on initial fill, add one teaspoon of salt to the water
reservoir.
Low water protection system is malfunctioning. Contact authorized Service agent or Hatco for
assistance.
Form No. FSCDm-1016
13
English
TROUBLESHOOTING GUIDE
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
WARNING
Error Codes
The following error codes may appear on the CaBINET
TEmPERaTURE display to indicate an error in the operating
condition of the unit.
LO H20
= Low water probe does not detect water. Refill water
reservoir — refer to instructions in oPERaTIoN section of this
manual.
E1
= air temperature sensor malfunctioning. Contact authorized
Service agent or Hatco for assistance.
E2
= Humidity temperature sensor malfunctioning. Contact
authorized Service agent or Hatco for assistance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest authorized Hatco Service agency or
Hatco for assistance. To locate the nearest Service agency, log onto the Hatco website at
www.hatcocorp.com
and
click on
Find Service Agent
, or contact the
Hatco parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]