®
HTG-TEC-GUI-006_0
Release Mar 2021
page
23
of
26
AVR2
™
Troubleshooting
System
Network
Issue
Cause
Resolution
Device not powering
PSU switch in off position
AC not connected
Confirm AC connected and switch is in the
on position
Device overheating
Blocked vents
Environmental conditions
Ensure device ventilation is not blocked
(refer quick start guide)
Ensure device is located in an environment where
specified operating conditions are not exceeded
Keyboard and/or mouse not
responding
Faulty keyboard and mouse
Not plugged in
Try another keyboard and mouse
Ensure device(s) or dongle correctly connected
Front LCD not operating
LCD has timed out
Press the “view” button (the LCD will turn off after
5 minutes)
No data stream shown in
presentation
Parameters incorrect
Data stream not assigned
to slot
Check input parameters match that of the serial
input in AVRLive (see “Data Stream Configuration”
on page 19)
Assign data stream to slot (see “Data Stream
Configuration” on page 19)
Stream starts after it is stopped
Stream set to force start
Contact assigned administrator to disable force
start function
Issue
Cause
Resolution
Red STREAMING LED
(no network)
Network issue
Firewall settings
Check the Ethernet cable is plugged in
Confirm correct network settings with your
Newtork Administrator
Ensure firewall settings are implemented,
(see “Network Configuration” on page 8)
Summary of Contents for Nodestream AVR2
Page 1: ... User Manual ...
Page 25: ... ...
