HART DYNAMICS, INC. (HDI) Guarantees all Electracoustic® Percussion Products* against defects in material and/or workmanship
for the life of the product** purchased from an authorized HDI reseller. All guarantee claims must be processed directly through
HDI. HDI Electracoustic® Percussion Products are manufactured to patented design specifications for transducer protection (where
applicable) and utmost durability. If you are experiencing any problems, please contact HDI with any questions or concerns for prompt
and accurate assistance. HDI will repair or replace any product that fails including all shipping costs*** for 30 days from the invoice
date of original sale from an authorized HDI retailer. All returns must be accompanied by a copy of the original sales receipt. After 30
days, HDI is not responsible for shipping and handling charges. This does not cover deterioration of any part due to normal wear and
tear (i.e.: drum heads, replaceable playing surfaces, finishes, etc.), abuse or misuse. All wear and tear items are user replaceable and
products are not required to be returned to HDI. User replaceable parts may be purchased through your preferred retailer or directly
from HDI. Please contact our Technical Support Department for assistance in determining the nature of your problem. Most issues can
be solved without returning the product to HDI. Any damage incurred during user replacement is the sole responsibility of the user.
User alteration or modification of any HDI Electracoustic® Percussion Product may void guarantee. HDI reserves the right to evaluate
and approve any product returned for repair or replacement and shipment must be properly packaged and shipped to Hart Dynamics
for evaluation. No shipments will be accepted without a return authorization number (RA#) printed clearly on the package. HDI must
be able to duplicate the problem with any product that is returned for service that user has determined is not functioning to factory
specifications. Any product that is evaluated by HDI may be subject to additional charges.
Thank you for purchasing HDI products expertly hand crafted in the USA.
Please contact us with any questions or comments you have.
We are dedicated to 100% Customer satisfaction and personal customer service is our rule, not exception.
We look forward to providing you with the best products and service in the World!
For a Return Authorization number (RA#) please call
Customer Service at 850.654.1455
You may also e-mail [email protected]
HART DYNAMICS, INC.
500 INDUSTRIAL PARK ROAD
BUILDING K4
DESTIN FLORIDA 32541
PHONE: 850.654.1455
FAX: 850.654.8505
www.hartdynamics.com
*Electracoustic® Percussion Products are defined as electronic percussion products designed and manufactured by HDI. All guarantee
information and product specifications are subject to change without notice. HDI reserves the right to change any information at any
time, and assumes no responsibility for any damage or injury that occurs from use or from any information provided by HDI, HDI
employees, agents, distributors, resellers or third parties. Purchasing or using HDI products constitutes that you agree to these terms of
use and will hold HDI harmless. If you do not agree to these terms, kindly return your purchase before use. HDI makes no warranties
either expressed or implied other than our product lifetime guarantee. This warranty allows U.S. purchasers specific legal rights. Other
legal rights may vary from state to state.
** Any product that has been discontinued, modified, upgraded, improved or replaced with newer technology by HDI may or may not
be able to be repaired or replaced to original specification due to replacement parts that are no longer available to, or manufactured by
HDI. Under these circumstances HDI will advise user of optional repair/replacement/improvement/upgrade services. Optional repair/
replacement/improvement/upgrade services which are available may be subject to additional charges.
*** Shipping costs are for standard ground shipping via HDI’s preferred shipping agent in the continental U.S. Expedited service is
available for an additional fee which is equal to the difference between HDI’s standard service and users choice of expedited service
and/or users preferred service provider.
Copyright© 2004 HDI
