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Harman AMX N2300 SERIES, Instruction Manual

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Harman AMX N2300 SERIES Instruction Manual Download Page 58

Troubleshooting

58

N2312/N2322 User Manual

FIG. 54  

Restricted Content Not Supported Screen

NOTE: 

The version of HDCP protection of the source and the monitor must be compatible in order for the content to display 

successfully. For example, you can have an HDCP 1.4 compliant monitor and still see the screen in 

Figure 54

 if your source is 

HDCP 2.2.

 

Displayed when Decoder....

...and Encoder....

Notes

• is receiving a stream from an 

Encoder 

• is connected to a monitor that does 

NOT support Restricted Content 

(i.e., the monitor is NOT HDCP 

compliant)

• is transmitting HDCP-protected 

content to the Decoder 

Once the Decoder detects that the monitor is not 

HDCP compliant, this screen is displayed. If you 

suspect that this message was displayed in error, 

please call Technical Support.

Summary of Contents for AMX N2300 SERIES

Page 1: ...INSTRUCTION MANUAL N2300 SERIES N2312 ENCODERS N2322 DECODERS DIGITAL MEDIA DISTRIBUTION SWITCHING SOLUTION NMX ENC N2312 NMX DEC N2322...

Page 2: ...outlet 10 PROTECT the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 ONLY USE attachments accessories spec...

Page 3: ...tween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for h...

Page 4: ...ge 18 Option 2 Assigning IP Addresses to Multiple Units using CSV files 18 Switching and Scaling Options 20 Seamless Switching 20 Control Options 21 Primary Control Options 21 N Command Controllers 21...

Page 5: ...Page 52 Logs Page 52 Security Page 53 EDID Page 53 LLDP Page 54 NetLinx Page 54 Chapter 5 Troubleshooting 56 Series Default Local Host Play Troubleshooting Screens 57 Appendix A NetLinx Control 59 In...

Page 6: ...s Input and output scaling performed in Encoders or Decoders for maximum flexibility Power over Ethernet PoE eliminates the need for a local power supply and speeds installation Units can still be pow...

Page 7: ...o the connected Encoder Decoder 33 60 kHz typically 39 kHz IR receiver required not included ID button Recessed pushbutton Press to send notification out on the network to identify the unit the notifi...

Page 8: ...nterface Full duplex communication Available terminal speed settings 1200 to 115200 baud rate AUDIO 5 pin terminal Phoenix connector which provides user selectable balanced unbalanced dedicated audio...

Page 9: ...e unit connected directly to the network All other units in the daisy chain must have an external power supply Video N2312 Encoders For video encoding of a digital source connect the source to the Enc...

Page 10: ...d Connecting Encoders to the Network and Configuring Stream Settings on page 15 for more information on these connections FIG 5 Installing Mounting Wings Rack Mounting N2300 Series Stand Alone Units A...

Page 11: ...ure 8 FIG 8 Fully Populated Card Cage 6 For proper airflow cover any unused card slots with faceplate blanks Blanks are sold separately part number N9210 7 Make sure the Card Cage s power cord is plug...

Page 12: ...witches as large as 1200x800 have been constructed on a house network using N Series equipment Alternatively many customers choose to deploy on physically separate networks in order to use low cost ne...

Page 13: ...nt 13 N2312 N2322 User Manual 3 Double click the wired interface to your AV network and then click the Properties button 4 Scroll down in the list to the Internet Protocol Version 4 TCP IPv4 option Hi...

Page 14: ...y monitors do not support embedded audio When using such a display use the AUDIO port for separate transmission of sound and turn HDMI Audio off on the Settings page to avoid video display issues Powe...

Page 15: ...to a PoE enabled switch In non PoE applications connect a 12V regulated power supply N9312 to the two pin terminal block plug connector labeled 12V 2A NOTE In order for the unit to receive PoE it mus...

Page 16: ...ored username password does not match the unit s username password A default system will match 5 The Settings page is displayed see Figure 13 6 Change the Stream setting We recommend setting Stream to...

Page 17: ...rst connected to the network an IP address is assigned automatically based on the network DHCP server If no DHCP server is found the unit will use Auto IP mode with an IP address pre configured to 169...

Page 18: ...Multiple Units using CSV files N Able has the ability to export and import CSV files Once units are auto discovered in N Able the CSV file can be exported into Excel where parameters such as IP addre...

Page 19: ...iate AV source s This connection from an Encoder HDMI IN port female to an input source is accomplished using either an HDMI cable or DVI I through adapter 1 Connect the source you would like to use f...

Page 20: ...t is 3840x2160 and the Decoder scaler is set to 1080p50 60 Any other attempts at downscaling are not recommended supported Seamless Switching The N2300 Series supports seamless switching capability if...

Page 21: ...h video stream etc Additional software bundles free with N Command allow you to easily create attractive touch panels for N Series and third party equipment control as well as build software design wa...

Page 22: ...port 5 Using N Able click the Unit Management tab 6 Click the Auto Discover button to discover your new devices if you have not already done so 7 Once discovery is complete and you see the new units...

Page 23: ...UI you can access all other main pages by clicking the links in the top navigation bar Figure 17 shows the navigation bar and provides hot links to the sections of this chapter which describe each mai...

Page 24: ...page is divided into several sections and also has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Device Settings Section o...

Page 25: ...Encoder must have a unique stream number just like every channel must have a unique channel number e g Food Network and HGTV cannot both be on channel 201 Video Source Select which input port is encod...

Page 26: ...N Able or N Command from occurring This does not prevent a control system from making changes or a user from manually making changes Gratuitous ARP Enable the Encoder to send a periodic Address Resol...

Page 27: ...order for N Series devices to communicate with each other their multicast settings must be compatible Discovery Packet Transmit Enable the N Series multicast discovery service which is used to identif...

Page 28: ...y entered DHCP is the default setting However using DHCP beyond initial setup is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP server in time it...

Page 29: ...rce IP Shows the IP address of the currently connected device or displays Disconnected if no connection exists Port 50002 can only accept a single external connection at a time If a device is currentl...

Page 30: ...g N Able TABLE 5 Settings Page Software Section Option Description SN Displays the serial number of the N2312 Encoder MAC Displays the MAC address of the network interface of the N2312 Encoder Firmwar...

Page 31: ...des more information on HostPlay option descriptions FIG 25 HostPlay Page TABLE 7 HostPlay Page Options Option Description Playlists 1 8 View the images assigned to each of the eight PlayLists On the...

Page 32: ...Application Programming Interface API commands Video Cable Connected Event Create delete test events to be performed when the Encoder is connected to a video source The Trigger Delay field specifies h...

Page 33: ...rn a No Data message and fail to send the commands Also if NetLinx is enabled then the Serial web page shown below is inactive FIG 27 Serial Page TABLE 9 Serial Page Options Option Description Serial...

Page 34: ...log that lists all TCP and UDP messages the unit receives It also displays the web browser s IP address and gives you options to Refresh and Reset Logs When in need of assistance from tech support us...

Page 35: ...ecurity Page EDID Page Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 31 Every display has stored information that it communicates to th...

Page 36: ...tal EDID button This overwrites the existing EDID To return to the Encoder s default click Reset Digital EDID NOTE The source will need to be disconnected while modifying EDID settings Analog EDID sec...

Page 37: ...web pages and select NetLinx to access the page shown in Figure 33 Options are described in Table 12 This page allows you to prepare your N2312 Encoder for NetLinx driven configuration This is explain...

Page 38: ...Mode selected see above If Master Mode is set to Auto the System Number is set and the system discovers the Master Controller s IP address If Master Mode is set to Listen the device connects to any M...

Page 39: ...ection on page 23 you can access the GUI main pages by clicking the links in the top navigation bar Figure 34 shows the navigation bar and provides hot links to the sections of this chapter which desc...

Page 40: ...page is divided into several sections and also has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Device Settings Section o...

Page 41: ...AV matrix Each decoder can dial in a different active channel Audio Stream View edit the current audio receive stream number Audio Follows Video Enable to force the Audio Stream to the same as the vid...

Page 42: ...4 Settings Page Advanced Settings Option Description Notes Settings Lock Enable to lock the Decoder IP settings and stream number preventing automated processes from N Able or N Command from occurring...

Page 43: ...o send Internet Group Management Protocol IGMP join messages when no incoming stream is detected IGMP Join Interval Delay in seconds between sending IGMP join messages if IGMP Joins on Stream Loss is...

Page 44: ...disables the P1 port for all traffic Once disabled anything connected to the P1 port will no longer be available on the network Save button Click to save settings made in this portion of the Advanced...

Page 45: ...nually entered DHCP is the default setting However using DHCP beyond initial setup is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP server in tim...

Page 46: ...the IP address of the currently connected device or displays Disconnected if no connection exists Port 50002 can only accept a single external connection at a time If a device is currently showing th...

Page 47: ...g N Able TABLE 17 Settings Page Software Section Option Description SN Displays the serial number of the N2322 Decoder MAC Displays the MAC address of the network interface of the N2322 Decoder Firmwa...

Page 48: ...d to the wall area auto Decoder decides the best scaling method fit Fits the video to the wall area changing the aspect ratio as needed stretch Stretches the video to fill the wall maintaining the asp...

Page 49: ...1 See Table 21 for option descriptions FIG 43 LocalPlay Page TABLE 21 LocalPlay Page Options Option Description Playlist 1 8 View the images assigned to each of the eight PlayLists On the Settings pag...

Page 50: ...lication Programming Interface API commands Video Cable Connected Event Create delete test events to be performed when the Decoder is connected to an output display The Trigger Delay field specifies h...

Page 51: ...rn a No Data message and fail to send the commands Also if NetLinx is enabled then the Serial web page shown below is inactive FIG 45 Serial Page TABLE 23 Serial Page Options Option Description Serial...

Page 52: ...log that lists all TCP and UDP messages the unit receives It also displays the web browser s IP address and gives you options to Refresh and Reset Logs When in need of assistance from tech support us...

Page 53: ...ecurity Page EDID Page Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 49 Every display has stored information that it communicates to th...

Page 54: ...web pages and select NetLinx to access the page shown in Figure 51 Options are described in Table 26 This page allows you to prepare your N2322 Decoder for NetLinx driven configuration This is explain...

Page 55: ...Mode selected see above If Master Mode is set to Auto the System Number is set and the system discovers the Master Controller s IP address If Master Mode is set to Listen the device connects to any M...

Page 56: ...er to LocalPlay If the LocalPlay screen does not appear check the display input settings and cabling As mentioned previously in this table you can change to the Local mode on the Decoder s Settings pa...

Page 57: ...ay Screen Displayed when Decoder and Encoder Notes is set to view an Encoder stream on the network is set to HostPlay or does NOT have a valid input video signal Seeing this screen means that the Deco...

Page 58: ...and still see the screen in Figure 54 if your source is HDCP 2 2 Displayed when Decoder and Encoder Notes is receiving a stream from an Encoder is connected to a monitor that does NOT support Restric...

Page 59: ...ocumentation found on our website at http www amx com techcenter manuals asp Common Applications NetLinx Studio is a Microsoft Windows program that integrates programming organization and support into...

Page 60: ...nx On button and click the OK button at the bottom of the screen FIG 57 Enabling NetLinx on Multiple Units NOTE Items are not filtered In other words if you send a NetLinx command to a device that doe...

Page 61: ...hat the stream number can be 0 no stream Examples SEND_COMMAND 5002 1 0 CI 2 Command the Decoder to receive stream 2 CA stream Set the current Decoder Audio stream number IMPORTANT This command must b...

Page 62: ...D_COMMAND 5002 1 0 REBOOT Reboots the device VIDOUT_OUTPUT Request the Encoder current stream number Syntax SEND_COMMAND DEV VIDOUT_OUTPUT Examples SEND_COMMAND 5002 1 0 VIDOUT_OUTPUT Command Response...

Page 63: ...device LOCAL_PLAY Request the Local Play Host Play Playlist number Syntax SEND_COMMAND DEV LOCAL_PLAY Examples SEND_COMMAND 5002 1 0 LOCAL_PLAY Command Response LOCAL_PLAY 1 USB_HID_SERVICE Request t...

Page 64: ...b page See Figure 58 to see where to find these options IR Command Holdoff This is the delay between IR commands portions To set the IR Command Holdoff issue the following string command SEND_STRING D...

Page 65: ...ble to have both Immediate Leave units and daisy chaining on the same VLAN NOTE If Immediate Leave is disabled set IGMP Robustness to Default 2 Robustness can be adjusted generally from 2 10 The highe...

Page 66: ...ponsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX Warranty and Return Policy and related documents can be viewed download...

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