AVR
43
EN
GL
ISH
Troubleshooting
Symptom
Cause
Solution
unit does not function when main power switch is turned
on
no Ac power
•
ensure that the power cord is plugged into a live Ac
•
power outlet
check if the Ac outlet is switch-controlled
•
front-panel message display lights, but there’s no sound
or picture
Intermittent input connection
•
dolby digital ex
•
dolby digital 2/2/.0 or .1, 3/2/.0 or .1
•
no sound from any speaker; protect message appears
on message display
Amplifier is in protection mode due to possible short
•
circuit
dolby digital plus via hdmI connection (source device
•
decodes to dolby digital when a coaxial or optical
connection is used)
no sound from center or surround speakers
Incorrect surround mode
•
program material is monophonic
•
Incorrect speaker configuration
•
program material is stereo
•
Select a surround mode other than stereo
•
mono programs contain no surround information
•
check the speaker configuration in the setup menu
•
the surround decoder may not create center- or
•
surround-channel information from nonencoded
programs
unit does not respond to remote control commands
weak batteries in remote
•
Avr not selected
•
remote sensor is obscured
•
change batteries in remote
•
press the Setup/Avr button
•
ensure that the Avr’s front-panel remote sensor is in
•
the line of sight of the remote
Intermittent buzzing in tuner
local interference
•
move the Avr or antenna away from computers,
•
fluorescent lights, motors or other electrical appliances
(AVR 3650/AVR 365 only):
Surround-back speaker
settings cannot be accessed, and the test tone does not
play through the surround back speakers
multi-zone operation has been selected/Assigned Amp
•
channels have been assigned to Zone 2
use the Speaker Setup menu to reassign the Assigned
•
Amp to the surround back left and right channels
(AVR 3650/AVR 2650 only):
the SIrIuS preview
channel (001) is silent
SIrIuS tuner is not connected
•
SIrIuS antenna is in an improper location
•
SIrIuS signal requires a refresh
•
ensure that SIrIuS tuner is properly connected
•
re-locate the SIrIuS antenna according to the
•
recommendations in the SIrIuS tuner’s instruction
manual. for further help, visit
www.siriusradio.com
visit www.siriusradio.com
•
unable to activate remote control programming mode
Source Selector button is not held for at least 3
•
seconds
be sure to hold the Source Selector button for at least
•
3 seconds
remote buttons light, but Avr does not respond
remote is in Zone 2 mode
•
Slide Zone Selector switch to the Zone 1 position.
•
unable to establish network connection
Avr network programming requires rebooting
•
cycle the Avr into the Standby mode, and then turn it
•
on again
Additional information on troubleshooting possible problems with your Avr and installation-related issues may be found in the list of “frequently Asked questions,” which is
located in the product Support section of our web site: www.harmankardon.com
0295CSK - HK (x65Series) AVR3650_365_2650_265 CORE OM, WORK18 danny.indd 43
01/07/11 11:34:11
